Everbrook Senior Living

I toured this community for my parents. This is a beautiful village. The staff was great and we able to answer my questions. At the time there were not a lot of residents living here. A lot of great activities are offered to the residents. I would highly recommend this community.

I moved my mom into this place and she is very happy and loves it!

Assisted living needs should be thoroughly discussed in advance.

We chose Stonebrook Village because of the size of the apartments, the proximity to family, and the facility itself is newer construction so it is very clean and progressive. They do have nurses available 24/7 which is a huge plus. I would tell others that I do think it is important for others families to request open communication and talk with them about what your expectations are. I think the facility is an excellent choice for those who are more independent and just needing few services, I think they would be happiest. I would recommend them.

The staff at this community are wonderful. They all work together to pitch in and support the community. The food is quite good and is continuing to improve. They offer bingo three times a week and they bring in entertainment. They keep the community clean and I would recommend it.

There is an area of concern we didn't realize when we admitted [name removed]. This was concerning assisted living and the clear definition therein. By its license, AL is just that... care adjusted for the aged where there would only be a need for minimal nursing care. Right now [name removed] needs more nursing care than the AL can provide. Unfortunately, it wasn't explained in depth enough for us to understand what the challenges would be when her LOC changed for the worse. My feeling is that, though the probability might be low at admission, it needs to be made absolutely understandable before admission.

My mother and I started our "Stonebrook journey" [date removed] as she moved into assisted living after my dad passed and didn't feel mom should be living alone. Mom was resistant at first, but as time passed she made new friends and enjoyed her new surroundings. It gave me peace of mind knowing that mom was being taken care, eating delicious meals, taking her medication, and participating in social events. Since then mom has progressed to the Memory Care unit in [date removed]. The Stonebrook Village team helped me immensely with this transition-as it is difficult for all parties involved. The Memory Care staff has activities and outings planned to ensure the residents are engaged and active which is wonderful. Stonebrook has brought in resources such as speakers, support groups and elder law presentation which have been extremely helpful to me as a caregiver to my mom. Highly recommend Stonebrook Village at Windsor Locks!

Overall it was a good fit for [name removed]. We had some issues with staff who worked so much but the letter of their assignments sometimes it felt callous and at one point [name removed] said she needed to hire someone to come in and pick up where staff refused to help. Meals were good and having alternate choices- not on the menu- was very welcome. Best thing was the balcony that we're lucky enough to get. She loved being outside, and having her little dog outside was a blessing. She also loved plants and gardening on her balcony was a pure delight.

If your loved one dies, you still pay for the month. That was the only negative I have about Cedarbrook Village at Ware.

The staff are great. The nursing leadership leave something to be desired in their communication between shifts. However, they have since let go some of the staff that were making this an issue. We'll see what the future brings. I would definitely recommend Cedarbrook Village at Ware to others looking.

I feel that my dad is safe and secure at Hillsbrook. They keep the facility and his room clean at all times. It never smells of a nursing home. They seem to have a lot of turnover, which is the nature of this work. The staff they have tend to be on the younger side but they treat the residents either respect and are friendly and seem caring. When we had to increase dads level of care to helps with ADLs, he didn't always get the daily/ weekly assistance we were paying for. There seems to be quite a bit of turnover in the kitchen so meals are sometimes good, sometimes not so good. But they now offer a "grab and go" café so dad can take a sandwich up to his room and that's a nice addition. Although my dad doesn't typically leave his room to join activities, they've gotten better with more variety for the residents. There are things that are offered for what his rent is that dad isn't taking advantage of but we're happy with pretty much everything

CNAs are kind and look out for residents. I would recommend to others.

The only problem I have with this place is the food is plain and repitious. Everything else is good. It’s clean well maintained the staff is always helpful. Activities are definitely geared to old people and not so much for the able bodied unless you like playing cards.

I would recommend this facility to others for their loved ones. Good food, good service. The staff was friendly and kept me informed. The care was very good and my father took awhile to adjust, but settled in well.

Staff really do quite a bit, despite it being ASSISTED living. It's overall a great place. They really get to know your loved one. They will be as involved with the family as the family is involved - therefore, you won't hear from them unless there's an issue. But if you're an invested family member, you'll know all about your loved one's day. At times you will find that if you don't ask, you won't know - for example if your loved one needs something. They will push certain agencies for outside help but it's important for families to know that it's always up to them who is involved in their loved ones care. You may have to push back a bit if you want someone other than who they prefer. It's a federal law that there is a choice in hospice, therapy, doctor, specialists, etc. They technically have a podiatrist but he's never there. Best to keep your own outside podiatrist. No hairdresser either - prepare to be responsible for your family member's nails and haircuts. No dentist that comes to the facility, but I don't think any places have that. The rooms in memory care are pretty large, both the room and the residents own bathroom. Great space and closets

I think my comment is more general, but families should be prepared to do lots of advocacy for their family member. Their special meals they do really well. Their portions for my specific family member are too large. It's often not super warm, but my mom gets hers in her room. And I think if you stick with the safer choices it's ok. But I'd equate it to low cafeteria quality. The kitchen staff, however are excellent, kind and attentive.

I am agent for a younger brother who is living there in an Independent Living apartment, is totally self-sufficient at this point, and is probably one of the youngest residents there. I'm not cognizant of everything they are doing there, but they have added new pub and exercise facilities and some type of unit for transitioning from assisted living to memory care, have made a lot of cosmetic upgrades to the property, and there has been a lot of top staff turnover, including the director. They have been making some property improvements and ongoing organizational and staff changes there in the last year. Not sure what effect this will have on the residents, but I believe it's intended to be beneficial. The prices have also increased.

A very welcoming & supportive environment. Lots of qualified & compassionate staff, CNA, nursing, activity & all floor staff including dining room wait staff, front desk staff & transportation staff.

Only opened in July 2023 so there are some startup type issues. There was some confusion with disclosure of pricing structure. Pricing is a base price plus an AL level cost. Just by being AL, you must pay for some level of care. Since it is brand new, it is very clean and my mom’s apartment is cleaned and laundry done as scheduled. Everyone I’ve dealt with was very friendly and helpful and my mom has said the same. My mom is still very independent; however, when she has needed some assistance occasionally, they were very helpful. Some challenges with staffing chef position(s) with a trained individual so quality of food varies. A monthly resident meeting is held to address questions and issues which is helpful. Activities could be improved. Staff seems new to activities at an AL facility. Pricing seems reasonable based on the other places I researched. Overall, I would recommend Hillsbrook Village.

There has been a very high level of care and individual attention; my sister, an introvert, delights in the daily word puzzles and the dedicated television channel from the Cornell Bird laboratory. There are daily schedules of activities for the more socially inclined. The cheerful atmosphere of the lobby is continued throughout the facility. Much better than we could have hoped for!