Ensign Group, Inc

The staff at this facility is very nice. They keep the place clean and it seems to be well run and organized. The other residents here are a joy to be around. They do not have as many activities as they used to have, so that's a bummer because the residents really seemed to enjoy them. The food is kind of blah and bland too.

The staff is efficient and friendly. The facility is always clean and orderly. The residents here seem nice and well taken care of. The food is just okay, but the meals are healthy and nutritious. There are also great activities for the residents.

This community really does feel like a home with great friends all around.

The staff at Citadel Assisted Living are always friendly and helpful. They have really good activities that go on all throughout the day. Mom says she feels like she is at a resort with all the activities they keep her involved. She loves it there. She loves the staff, she loves the food, and everything about it is just great.

I think that overall it has been a good experience. I know they were recently bought by a new company, so the residents are a little worried and anxious about that. The food service is already taking longer.

The staff at Citadel Assisted Living was very helpful and really understanding. They did an excellent job explaining things to us and helping us out. At the last moment my mother backed out and decided not to go, and the time it took for us to get our money back was much longer than it should have been. But that was the only downside of the whole entire experience.

My 90 year old Mom has been here 10 months and is doing great. The staff are warm and caring, yet professional in manner. They assist with whatever she needs, including packing packages for mailing, or helping replace her television, or accompanying her to medical appointments to help with communication (have to write to Mom since she is deaf). The Wellness Center might benefit from more staff, though Mom is getting the care she needs. And with better nutrition from the dining room plus being well cared for, Mom has gained weight and is now healthier at a whopping 95 pounds! And the church she belongs to provides services at the Citadel too!

My mother stays at the Brookdale Place Willowbrook in Houston, Texas. They did a great a job with the transition. We had some issues, but as one would expect with a ninety one year old trying to adjust. They did a great job resolving everything and making adjustments for my mother to settle in. Overall, we are pleased.

It looks like they had a decent lunch. It’s clean and friendly and bright. We’ve been happy with the community.

Cynthia was wonderful she is caring and am thoughtful. The price was the only thing that prevented us from selecting the facility. The price is almost the same as places like eagle trace, with less to offer.

I visited here on April 14th. Very secure with the guard gate. Looked nice and has an assisted living facility on the grounds.

Overall I would say that they are very corporate, and you can tell they are very corporate. They try very hard, but it's obvious that they are employees trying very hard. They nitpick and charge for every little thing. They do have a big advantage because they have progressive care. However even with the progressive care you still have to move. If you are in independent living and you have to go to assisted living you have to change rooms and move, If you are elderly moving across the street or across town, it's still a move.

It's working out really well. It's really clean, and the people are very friendly. I feel like the food could be improved. It's ok but not great. The response time is a little slow at time. He likes that he has an outdoor entrance, so it doesn't feel like a hotel room. He is really making friends and starting to get involved.

Liked the facility very much. Warm welcoming staff. Clean. Nicely contained. Different levels of care.

remodeling, lots of room in open area

Larry was in rehab here twice. Older but the staff is kind, attentive and almost adequate. Always a good sign when there is a great deal of turn-over in the staff.

It was fine. The care was fine. They’re very kind there and very attentive. You can’t get in without signing your name and they would always ask us if we needed anything. They get to know you on a first name basis. My mom’s medications – she was getting too much but it wasn't their doing. She was only there on a temporary basis and it was fine.

I'm not even here 3 months but the place itself is doing quite well. They're good to me, I'm the type of person where I do as much as I can, but phsycially I can't do what I did when I was 35, if I need something I call them up and it gets taken care of. The manager in this particular area said that they would help me hang some of my heavier pictures and the guys came in to do it. They're good here and their price is reasonable from what I have seen, this pretty much fits what I need. I'ts good food, this is not exactly the fanciest place like Paris or New York City, but the food is good and it's always there so to speak. Lunch, half the time I don't eat it, after a good breakfast I'm not too hungry but dinner is good. If anything, this place will get better the longer I'm here. This morning I took a scheduled but trip into town to Walmart; they take you there and tell you want time they'll be leaving (they give you a weekly schedule) and then they bring people back in 2 shifts, the drivers themselves actually know most of the people who go on these trips so no one gets left behind. There's some minor things, but there's no big things. It looks like managements taken care of it, they had some problems in the dining room with the slowness of food being served and some things not being in stock that are on the menu, then the director of food services resigned so they took care of that. They have those alert buttons in the bathroom and on the wall above the bed and they ask that when you wake up to push it so they know you're up and about. I accidentaly pressed the one in the bathroom and withing 5 minutes a man on the night shift came in to check on me, it's good to know that it's there.

My mother has been there for several years. She has been cared for very well although there has been a high turnover of staff. The dining room facility is lovely, and the food and service are excellent.

It's an assisted living and Cindy has been letting me know when things become available and we've had to turn her down the past couple of times because my dad doesn't think he's ready but when we get to that place well make the move. It's wonderful and really good, Cindy even went by and visited with my dad. I like the idea that he can go from the assisted living to the memory care when the time comes so we don't have to change places again.