Enriched Senior Living

I like New Haven a lot. Everything including cleanliness of the facility, friendliness of the staff, care provided, activities, and overall service is good.

This is a fantastic facility set up like a home environment, and only 1 year old. It is small and encourages group interaction among the maximum of 16 occupants. As we toured the staff was very friendly and welcoming. Regina provided the information we needed in her presentation and answering our questions, but we did not receive any documentation like we did at the other communities.

So far everything has gone very well with New Haven Assisted Living, I'd give them top marks across the board! It's a small, tight knit community, and the caregivers take a personal interest in each of the residents. And although I haven't had a chance to try the food myself (other than the cookies!), my loved one hasn't had any complaints.

New Haven is beautiful new building. Regina very proud and knowledgeable of her cozy residents home. Beautiful but but only 2 attends per 16 residents morning, 3 mid day and 2 again at night. $5400 plus care $200-900 based on care needed. love the community gathering room, kitchen both AL and Memory same set up. Visitation opened anytime. Tied with 1 possible #2.

So nice because it’s small and my love one gets a lot of one on one care. They are very professional. The laundry service is fine. The food seems good. It was just above and beyond! I’m so glad we found them!

Very high end accommodations. Costly and just a little too grand for an Arkansas farm boy. No complaints about facility or sales advisor (first rate). Convenient location from New Braunfels.

This is the first community we had experience with when we had to move my parents out of their home, and they did a great job. They were very accommodating, and receptive to our needs, and really helped us through our initial worries.

I found it very clean, they were very friendly, very helpful. From the get go we were asking quetions and they answered them right away, they get right on it. Mom had a couple of things that she wanted to have done and they got the people in right away. She participates in the activities that they have right around the place, she's not into softball or anything like that and she's blind as a bat too, but she keeps telling me she likes the place and the people. The care is one of the things we liked about it, the shots she needs they're able to give them, they have a doctor on call so she doesn't have to be taken out to him, these are the things she likes. One of the main reasons I chose New Haven was the staff and also that it was clean. A lot of places had a heavy heavy pine sol kind of ordor like they were trying to mask a smell, but this didn't. But overall mom's happy and you can't really ask for more

We love it - it is wonderful! My dad is very happy there. As far as the service goes, it's well worth it. They're friendly and they're always there if he needs something. I recommend it to everyone I know even though I think they're all full right now. My dad is not much of a game player but he does the excercise classes and goes to the little parties have. I can't think of anything to improve it. They've been excellent. I just wish we would have known about it sooner!

We really appreciate how well they work with our loved one, they got him on a good routine and medicine that has really helped. The new director [name removed] seems to be really on top of things and we are hoping he finds new good activities for the memory care side to do. For everything they have to offer and do for us the value is totally worth it and we would recommend to other families.

We chose New Haven because the lady that I was talking to was extremely knowledgeable and took her time to answer all questions. We met the staff and residents before we made our decision and also the value was great. The facility is not brand new, but everything inside was brand new and it looked immaculate. My dad does not participate, but by the looks of the activities calendar, it looks like they have a lot of activities provided for residents to participate in. We did have some issues in the beginning but most things have been resolved and staff really go above and beyond. We have been pleased with our experience and I would recommend them to others who are looking.

Do I like it here? Yes.

My mom has lived in the New Haven assisted living house for about 3 years. I love the fact that I know mom is watched over 24/7. Her medication is managed for her. The facility Is beautiful and has a homey feel. I would highly recommend New Haven!

My aunt has been at New Haven since May of this year. She is very happy there. [name removed]& the staff are wonderful & very caring. I am so happy that I chose New Haven to care for my aunt. She receives excellent care.

I enjoy getting pictures and facetime talks with my mom. [name removed] is always so nice and cordial. I hoping to come for an outside visit soon. I also appreciate all the communication especially with the hurricane and the evacuation plan.

The staff was very helpful and friendly, however they were always short staffed and sometimes hard to get help for my 98 year old husband. Unfortunately he passed away in October. I would like to give a shout out to [name removed], the head chef. He was wonderful to me and always tried his best to accommodate my loved ones gluten free diet.

My mom has been well cared for and has made friends. They have had some staff turnover which has caused some staffing issues. Not enough med techs so they've had to hire agency staff to come in. Having agency staff has caused some issues just because they don't know the residents.

What we like the most about New Haven Assisted Living community is that the staff is attentive to the residents. They show love and compassion to them. They celebrate all of the holidays with parties and activities.

They need to clean the residents rooms on a schedule and better than they are doing. We have to ask them to clean and shouldn't have to. We've seen cockroaches in my Mom's room. I was also told there were cockroaches in the kitchen but have not seen this personally. They told me they've sprayed for them. Most of the caregivers are really good and caring towards the residents, but there are a few that are not very friendly or helpful when the residents ask for assistance. They could use more training in these cases. They do put together wonderful dinners for the residents on holidays and that's very much appreciated. They have also begun serving better meals for the residents. They're nutritious and flavorful and the residents say they taste very good and that's huge because there's not much more they have anything to look forward to so a good meal is very important.

My mom is relatively happy there. She is always concerned when the staff changes, which it does often. The food is a mixed bag, either absolutely delicious or inedible (according to her). The activity director is absolutely wonderful. She keeps the residents entertained. We really appreciate the small size, it affords the residents to easily forge relationships with each other and the staff.