Enriched Senior Living

Some staff are not well trained or experienced. Administrators did not follow through with commitments after my mother passed and we moved out. I would recommend this facility as long as it is right for the individuals needs. The staff are really nice.

Likes - Room size, Storage in the rooms, Accessibility from our home, Some caregivers genuinely care, Activities and Holidays include family events Needs improvement - Communication between administrators and families why rates increased well over the normal 2% annual average to over 7%. Quality of food - need more fresh foods & less packaged foods like fruit & vegetables and backup food choices if the resident doesn't like the planned meal .Pay the caregivers more instead of the administrators . Clean the rooms regularly without the resident having to ask

The staff is accommodating and the tenants are friendly. The van being down was a slight inconvenience. Yes, we would recommend this community to other families.

Very costly but hopefully in line with other such facilities. Smaller number of residents is good. Be helpful for staff to identify themselves when we call. We were attracted to them because of the room availability and location relatively close to family. I would recommend to others.

[name removed] at the front desk is fantastic and has an amazing, helpful attitude. [name removed] has been a good communicator. The facility is extremely clean and smells good at all times.

There are a couple of CNA that have taken great care of dad. A new administrator was hired in October and everything changed. The current administer is does not really care about clients. She is manipulative and tends to shade the truth.

From our first tour visit through family member's current residency, everyone at Graceland is caring and kind, very responsive to requests & questions from family members/resident. The general areas are kept tidy and odor-free (e.g., accidental spills are attended to quickly). Individual room housekeeping gets daily basic attention (e.g. trash removal) but the monthly detailed room clean-up is lacking due to short staff headcount. Everyone ~ from Administrative level through the day-to-day staff ~ at Graceland shows compassion and care to all. Quality of care. >> some days a 4, other days a 2. it depends on staff number for the day and the number of incidents needing prompt attention. Overall, the menu is bland; lacks fresh vegetables and appealing flavors. There are daily offerings but family member does not participate. There are no off-site offerings. After visiting a dozen assisted living facilities, Graceland was chosen as a good fit for my family member due to its location, homey atmosphere, friendly-caring staff. Cost is average to several other facilities in the area.

Very positive! It's a friendly place and well run. Highly recommended! We picked this community because of the affordability.

Sometimes, the maid skimps on cleaning the shower. Many times, eggs, bacon, sausage, or Canadian bacon not included for breakfast. Only protein served is yogurt. There were supposed to be movie nights once a week, but that hasn't happened. The shuttle won't take [name removed] to the nearby Gold's Gym. The shuttle isn't always working. We feel it's a good value for the cost, but we still don't like the fact that breakfast served there is not that nutritious or good for residents with blood sugar problems. [name removed] has a medicine that affects her blood sugar. The breakfast there has too many carbs. On the positive side, we got my friend [name removed] to move to New Forest Haven in [date removed]. He likes it and has another friend there [name removed] who also moved there recently. Yes, We recommended New Forest Haven to [name removed], and he moved there. His friend [name removed] heard about [name removed] recommendation, and she moved there.

They are very good with the residents and are very understanding. They treat the residents with respect and are very caring. They could also make some improvements on the food.

My mom's overall experience at New Forest Haven Assisted Living has been good. [Name removed] is an outstanding and caring Director. The CNAs and other staff are good to great. I have found the Assisted Living building to be well cared for, comfortable and clean. Everyone has been welcoming and friendly. The food is just okay, but I think New Forest Haven is aware of this. My mom's studio apartment is nice and the level of care has been refreshing. New Forest worked to create a plan that was affordable.

This really is a great place for my mom. Things happened very abrubtly in her situation and Provident helped us tremendously in our time of need. Staff is very friendly, helpful and attentive. Facility is large yet private, very open and clean. Highly recommended

It's a very nice facility and the staff is nice and helpful. It's close to home.

There has been quite a turnover of staff but that can be expected from the sale of the facility right before our move. And in the process there has been updating and remodeling of the facility. They are still in the process and the main areas are nice. Apartment size is bigger than other studios. The apartments themselves have not been updated this time yet. Amenities are getting better. Pool, family room, they added a new area in the dinning room for happy hour/gatherings.

My loved one has been a resident of Provident Assisted Living for over a year. [Name Removed], the director, works very hard to make sure resident’s needs are met and that the facility is run “by the book”. While there is some turnover, most of the staff have worked there together since before we moved in and are like extended family. Kat, the activities director, goes above and beyond to plan special events for residents in addition to regular weekly games and crafts. The smaller size, slower pace and quiet surroundings suit my loved one’s and our family’s needs very well. I would recommend Provident AL if you are looking for a quiet, caring community for your loved one. https://reviewscms.aplaceformom.com/member/1441652/review/1464975#member-reviews

Our overall experience has been good. I like the idea of someone always being there to watch them 24/7. also, this place is not that big and I like that. They have great family get together parties almost every month, which is a nice. I picked this community because it was close to where I live. The other communities I looked at were more expensive and they did offer some more stuff like exercise rooms, etc. but this is a good place for the money.

I like the floor plan of my apartment, my pets like it here (dog and cat). There's room for improvement in some areas, but there is an effective renter's association to facilitate recommendations. I like the location in relation to the VA hospital.

We find the Executive Director and the Social Director excellent in engaging with the residents. The housekeeping could be better. Mom has a little throw rug that hasn't ever been cleaned (I used a vacuum on it that was left outside of her apartment once). The laundry isn't done as regularly as may be needed. I've had to point out dirty clothes that Mom has tucked here and there. All in all, we are pleased. We would recommend New Haven to others.

What our family likes the most about the New Haven Assisted Living community is the smallness of it as well as the layout. We really like the staff members that work there as well as the overall care that is provided for the residents. Based on the experience we have had so far, we would recommend this community to other families

I loved that they cooked the meals and cookies right there in the middle of the home where everyone could see and smell. It never smelled like a nursing home. I would recommend to others.