Enriched Senior Living

At New Haven Assisted Living of Kyle, LLC their food is terrible. It is just awful. That is where they really need improving. Some of the residents don't see that well and the lighting needs to be improved. It is very dim and the closets don't have lighting. The emergency pull light is the same color as the wall and it's hard for them to find it to use it. There needs to be some contrast. Other than that the people are really nice and helpful. It is a very nice facility. The rooms are big and the bathrooms are also.

They have been fine. It's been a rough adjustment. Everyone has been very nice to us. It's kept clean and nice, and I think they do housekeeping once a week in the room. We liked the size of it, it's only got 16 people on each side, and it kind of resembles a home.

M husband can not take part in any activities, because of his condition, but we had a very bad time with another home. This one is way better, the staff is very nice and they make sure that you are taken care of. My husband is in a good shape here. I rated the overall experience of the facility four stars.

I havent had any problems so far. they are caring and supportive on making her feel comfortable. she is really happy so far. the staff go the extra mile to help them out which is awesome.

We toured here when we were looking around. It was awesome. We loved the homey feel they had here. We were concerned about food, we didn't get the impression that they would have enough choices, that my loved one would eat, for good diabetes control. It wasn't the right choice for us, but we loved it.

This place is awesome. I'm not positive the smaller environment will be for dad, but I'm taking him there to look around for himself.

A very lovely small facility. The rooms were great with large closets. I like the smallness of the facility which allows more intimate knowledge of each resident. I have only two negatives: first the lighting is not as bright as I would have liked since my mother has macular degeneration and needs bright lighting; also, residents are checked on in their rooms ever hour. I'm not sure I understand the need for checking so often in an assisted living facility (nursing home, yes) and I know my mother would really dislike such frequent checks.

Excellent first impression--beautiful--Walk in tub great option--Brand new--move in Aug incentive offered--8 to 1 ratio--only 16 residents--nice size rooms--friendly staff--free basic cable--great outdoor space with pond down the hill--small salon on site--20 min drive--

Good ratio of caretakers--3 + 1 Mgr for 16 people. End of life facility. Specializes in Memory care. Assists with feeding and prepares soft/puree foods. Private rooms.

They have had a lot of turnover. The community is currently without an administrator and there were two previous in this positions. The activities director is excellent, and I think she should be running the community. Her name is [name removed]. It is the small things like the door bell not working...this might be due to the pandemic. The community is very clean.

It's an attractive place. The building, the grounds.

This community has a new director and things are starting to turn around, and they are making improvements. For the most part the staff members are good, however for the level of care our loved one needs, she does not always receive that care. It is not always consistent. There is just not a lot of care takers for the amount of residents they had. The director is a nurse and the nurse practitioner are very good, but are certainly spread thin. The communication could use come improvement as well. At the moment they are offering bingo on Friday afternoons which our loved one really gets excited about. The main chef at this community is wonderful, he is very accommodating to all of the residents. The overall cleanliness of this community could also use some improvements.

We toured quite a few communities and pretty much they all offered the same things but there was some difference that made us choose this one over others. We really liked the floor plan of this community the best it is setup where my mom can wander as much as she wants and not go anywhere. The community is very clean and well kept. The staff is nice and attentive to the patients they don't have too many assigned to them so they are able to give the attention that is needed to the residents. The food is good here we have eaten here a few times. The price might be a little more expensive than others in the area but for the piece of mind I have, I don't mind.

New Haven has a wonderful activities director, who is very engaging. I have learned from comparison to other homes how important this is for the residents. They have finally addressed the food being served problems. I have found the present staff to be very caring and good with the residents. The decor is beautiful and very comfortable for residents and visitors. Overall New Haven is off to a great start being new.

Residents and family members desire to have the serious issue with the food being served to be addressed. Residents are not served what the menu always states and what they are served is of poor quality with little or no meat. My family member has left the table numerous times without eating due to the food. Whoever cooked the Christmas Family Meal did an excellent job. It was delicious!! Please address this on going concern. It has gone on far to long! Otherwise the staff is great and the facility beautiful.

Ask for some things about Meds inquiry and then having to wait to for answer to your questions at their earliest convenience. Some staff members are just and others wait on you at their earliest convenience.

The staff is great, but they are terribly understaffed. The food is ok, but they don't cater to people who have to have special diets. I happen to be gluten free so it's hard to find something to eat

Management is not easy to meet with. Manager doesn’t want to be bothered. She even shared she has to much to do between administration and other duties. I witnessed a specific employee being unkind to residents in Memory Care Unit where residents need more assistance. I was even told no color/flowers etc were needed in lawn area as they “don’t recognize anything” anyway. Food that is served to memory care residents is not warm. Times I have been there food is cold. Everyone deserves a warm meal to eat. Many residents cannot ask for water. I have observed only once when water was offered. It is unfortunate that this is the situation and attitude of the manager and some of the staff. No matter who you are and what your current mental/physical state is everyone deserves respect and care.

Well it's hard I know to keep good workers and it's a tough job! I believe language is a a barrier...one some workers wear mask two they speak a different language......

With a community I feel like you get what you pay for with my mother I felt that there was just different care needed. Nothing negative about the community at all just not the right fit for our loved one.