Enriched Senior Living

The rooms are small bedrooms with a bathroom attached. The whole facility itself is nice, and there are about 16 rooms per building.

My kids are here so I like that. My cats. I like my yard. I like the food. I like the atmosphere here. This building is nice. It's convenient.

It's a very nice place.

When calling to try to get a hold of staff it is hard to get a hold of them. I feel the community is overpriced. In fact they are higher than others in the area. It's not worth the money. if you think the extra money is worth it, it's not there. They had turnover in the community. In fact, we will be moving our loved one of the community soon.

This is a great place except for the food and all the things that break and don't function. The food has been terrible the last year but it is improving. This could be a wonderful place but all of its problems push it down to only acceptable.

Quiet family town.

It's a good place.

I love the food, love that I'm close to my family.

I love the food, love that I'm close to my family.

It's a good place

Quiet family town

I had no problems with facility. I placed my father there on [date removed] and he passed away on [date removed]. The only disappointment I had was in a policy that was not verbalized to me when I reserved the room and I was NOT told about when I signed papers. Was never given a copy of what I signed until I went back and asked for it...when I was told there would be no refund. I paid a month but he was only there for two weeks...policy said they would charge for two weeks after his passing.... I asked when I reserved room if I’d get a refund if he died before month was up....NOTHING was mentioned about the policy even though administrator said she told me...Facility is phenomenal and caregivers were awesome....

Mom is doing better since moving into memory care. The caregivers have been awesome. This community is well taken care of. The rooms are open to the common areas. This is a smaller community and they are not able to treat wounds. They do administer medications. They have a beautician that comes in once a week. They bring in animals and have other activities. I think they could have done a better job with her evaluation in the beginning as we found that assisted living was not working out for her.

When our loved one was there the meals were not very good or on time so it became an issue for the residents who needed to take medication with their meals. Also we were told they have would activities going on during the week and that was not the case, either they did not have any or no one came to notify our loved one.

We thought it was way too many people in one house. They only had one bathroom for eight people - that's a lot of people! They had another little room with a potty in it for people to use the bathroom but it was like a closet with a toilet in it. It was awful. The staff there was fairly nice - that wasn't an issue. Just the facility as a whole felt like it was outdated and overcrowded. It felt homey because obviously it's house but there were a lot of improvements that could be made. I didn't think my aunt would like it there.

The overall feelings about New Haven't is that there are not enough staff to care for the dementia residents. My mom was left alone in her room and her bedding was often wet. I came in one time and all she had on was her top, no pants or continence briefs. She was deathly afraid of the staff there except for one or two people and often screamed and fought with them. She cried so much and since she cannot complete sentences we had no idea what was wrong except that she didn't like it. She fell so many times there and I wasn't keeping count but there seven falls since [date removed], with most of them requiring her to be taken to the ER for stitches in her head, skin tears (a couple were pretty bad), back pain, contusions and so on. Because she was afraid of the staff she could be combative and would scream, also she refused her meds which didn't help. Although she'd take them easily when we were there. There seemed to usually only be two staff members in the building when we were there, not sure how many were supposed to be there during the day. Everyone was always very nice and talked to us when we had questions. But my mom's health was becoming much worse and the frequency of the falls was concerning. We all felt that she was being left alone for hours because she was not one to sit in a chair in the TV area and be quiet. It just wasn't a good fit for her and the continuing falls worried us and we were afraid there might have been something else going on that we weren't being told so we moved her.

I would tell them not to go to this facility. We pulled my husband out after about 5 weeks. After the fact we found out that none of the aides were certified for memory care, which is required by the state. They did not have insurance that would cover any damage by residents.

1) Lack of staff 2) no efficient method of communicating resident needs or concerns with staff. 3) billing problems, drafting bank for incorrect amounts 3) no transportation available to Dr appts 4) Food is good and well presented, the cook loves what she does! 5) activities director is very good, in addition to monthly activities, she plans special events such a Cinco de Mayo and Mardi gras 6) as is probably typical of all AL facilities some care givers are awesome while others don't care.

I would not recommend memory care at New Haven. The LVN they recommended to do the intake for my husband changed his dosage on his seizure and psychotic medications without consulting with the prescribing physician, his neurologist. Although he was in the memory care center, they left it up to the ambulatory residents to remember to come to meals even though the memory span can literally be minutes.

The ladies who do the work and the care are very good, however the management was severely lacking. There was often only 2 ladies there for all the residents and we did not think that was adequate. There was also no director there at the time, and we are not sure of the reason. Due to the lack of staff, they weren't able to get back to us ever. We would call and we would rarely get a call back.