Encore

Due to the covid restrictions we have not been able to see the inside of the facility, but they just opened it up for outdoor visitations. The quality of the food is much better then our loved ones previous place, we know she is gaining weight. Our loved one is doing well there and seems to really enjoy the staff there when we are able to call and have conversations. They recently had a change in leadership, so sometimes communicating with the executive director has been difficult. However, for the most part everyone there is very polite and when we do call with questions they are able to get back to us in a timely manner.

Our loved one is not the biggest fan of the food, so we do bring them food a couple times a week. Unfortunately due to our loved ones physical condition they are not able to participate in the activities that they do have to offer.

We chose Parkside Manor because of the size, it was smaller instead of a large, the friendliness of staff and the director, as well as the location. The room sizes here are decent compared to others we saw. Communication is a wonderful asset for this facility, if there are any issues they call me right away. Overall, I would recommend to others looking.

The only issue that my dad has is the food, he is not a fan. The staff is really friendly and the facility is clean and well taken care of. The room sizes are good and I would recommend this facility to others.

Several of the staff members we have spoken with over the phone, and have video conferences with have all been very positive. They have handled the COVID situation very very well, they have been providing weekly updates. A few staff members tested positive but no residents have tested positive. Our loved one seems happy there, and we would recommend this community to others.

Very good! People are nice.

Everyone is helpful and doing the best they can.

Food could be better. Housekeeping needs Improvement, everything else is just fine.

Taken care of very well.

My review is based on this facility during COVID which might have affected some of the scores above. We chose Hartland Place because it is a smaller sized community, so there was more personal 1 on 1 care. The location also played a big part of our decision as it was close to family. She was in a single room and it was good size for what she needed. All in all, it is a pretty nice facility and the residents seem quite happy here.

The staff cares about the residents. They only had one nurse on staff. The food was good. The room sizes were okay. The layout of the community was good. The common area is right when you walk in the door. There is outdoor space for the residents in the back.

I moved my Dad to Countryside Manor about a month ago. He was in an alternate setting with my Mom, but after my Mom passed away, it was apparent Dad needed more. I could not be happier. Dad was immediately embraced as one of the family, the staff has been so good to him. He has a beautiful room with huge windows and a private bath. There are many lovely nooks where he can sit outside or inside and enjoy the sunshine and the weather. This has been a challenging time for care givers and I appreciate everything Countryside manor has done, and the hard work they continue to do to make my dad feel at home.

It is a very nice, small, clean place. Friendly caring staff. The rooms sizes are a little small but overall it is pretty nice. They have a small outdoor courtyard for residents to use. My mom is happy there.

Chestnut House seems like a very nice and cheerful place. The care has been very good. It is a much better situation than she was living in before. We visited other places and at Chestnut House the staff really impressed us and the facility seemed very clean and cheery which is why we chose it.

It meets all my needs, it is bright and lots of light. It's a place anyone would want to live. It smells nice when you walk in the door.

It's a nice place, very welcoming, they try to understand you and make everyone at home.

The staff was very nice. The facility new and inviting. Nothing was bad and we are considering this place as a place for my mom to live. The only down side was price. It's $4,100 a month verses $2,700 a month at Heritage of Portage. It might be hard to justify the price difference.

Everything was nice. The staff, the facility and the residents. We were most excited about the possibility of the ground floor rooms with patios. This would allow my mom to let her dog out easily. Both my mom and I had nothing bad to say about the visit and will be considering this as a candidate for my mom to live.

We are looking for retirement community for our future. I am looking for a community that has Independent living, assisted living and rehab. Bellevue had independent and assisted living but not rehab. It is a lovely facility with many activities and advantages. We may take another tour in the future.

I like the activities. It took me a while to get used to it here but I like it now.