Encore

This has been a positive experience with the community for my loved one and family. I believe they are open and welcoming to the residents and family as well. They have a hair dresser, medical services, Physical and Occupational therapy on site for the residents to utilize. The community will bring the food to the resident's room if my loved one doesn't want to leave their room. They are willing to do my loved one's laundry as well. Anytime my loved one has an appointment my loved one is ready and nicely dressed.

We really like the people at Revere Court and we really like the facility. Unfortunately the staff to resident ratio is 9:1, so it is not enough care for my loved one and she has fallen quite a bit. We are going to have to find another place that is able to offer more one on one care for her. We really appreciate the place and the staff, we just wish it was possible for her to have more monitoring.

We chose this community because of two deciding factors - one they seem to be a very caring and personable community, they do not feel cooperative and its just a very down to earth place, and second because of the price, the value is very good. The cleanliness is not the issues, the community itself just feels a little tired.

We chose Randall Residence because they allowed smoking and the location of the facility. The room sizes are very good. He does not like the food, he said that the taste is not good at all but I have never had it. I would recommend to others looking.

We chose Encore at Maplewood because it is a very small facility. That is very nice for my friend because it they are like family. The social director here is great and she is more like their residents friend. The facility itself is on a beautiful lake so it is a pretty setting, her room actually looks out over the lake as does the dining room. It is perfect for someone who wants a small but not sophisticated level of activity.

Came to Revere Court because of the employees. Have stayed 5 years because of the employees. They care and do a great job. I am so glad my loved one is here. We looked at so many places.

Revere Court has proved to be a good fit for my mother. Everyone is always friendly, caring, and loving. Smiles and hugs are in abundance. Whenever a resident needs assistance someone responds in a flash. Meals are well balanced and tasty. The maintenance man keeps the facility in tip-top shape. The nursing staff always keeps a family informed of any changes or accidents. These factors would not be possible if it were not for the exemplary leadership of the director and her administrative staff. This is the perfect facility to keep your loved one safe and happy.

Our mother entered the facility with some significant medical needs. I have been impressed by the professional staff's attentiveness to her needs. Knowing that she is being cared for by people who take their responsibility seriously helps me to feel good about the decision to move her to this facility.

Called them, got referred to a couple of places, checked out the facilities, and moved my mother in in less than a month. She really likes the place.

When moving in in August 2017, my wife liked the facility from the first day. The professionalism of the administration and staff can be seen by the way they provide service and care to the residents. They are friendly and willing to chat with you. They listen to your concerns and resolve them. Activities are provided based on the residents ability, When I asked my wife if she liked the food, if she liked being here, and if she wanted to stay, she answered to each: Yes. The monthly support group meetings for the loved ones are informative and very supportive.

It was a blessing to move my mom to Autumn Leaves. She became very secluded in her former home and Autumn Leaves opened her life to continual engagement, activities, fun, delicious meals and the support she needed. My family and 4 children loved visiting their Grandma and were always welcome to join the activities. It made our visits fun and lifted our spirits knowing that she was in a wonderful inclusive community. The staff gave us so much TLC and it is exactly what we all needed.

My Mother has been at Harbor Chase for approximately five years. During that time she has established Harbor Chase as her home. She truly believes that the staff are close friends and even family members. I live in Florida my brother who lived in Oakland Township near Harbor Chase recently pass away. I visited Harbor Chase with the intention of making arrangements to move my mother to Florida where she would be closer to me. [Name removed] from Harbor Chase made the arrangements to have the handicapped access van available and made appointments at the Secretary of State and the bank. The van developed mechanical problems. [Name removed] had a fellow employee drive her personal SUV that could accommodate my mother. [Name removed] and two other employees put my Mother in the SUV and came along to assure my Mother could get in and out of the bank and back to Harbor Chase. They dedicated three people several hours to help my Mother. After seeing the difficulty my Mother had just going to the Bank the Harbor Chase team and I decided that the move to Florida was beyond my Mothers capability. We asked my Mother if given the opportunity to stay at Harbor Chase or moved to Florida to be near me which did she really want to do. My Mother very quickly answered stay at Harbor Chase with her family.

Caring, loving, friendly are just a few words to describe the wonderful staff at Autumn Leaves South Barrington. A few months ago, our family was faced with the decision of selecting a home for both mom and dad. Dad suffers from Dementia and mom has Parkinson’s and needs more physical assistance. From the moment we entered this facility, we felt we had definitely found the right care for our parents. I can’t say enough good things about Autumn Leaves. I was worried at first about the very different levels of care required for both parents and felt we really had a unique and potentially difficult situation; however, I was immediately put at ease as I witnessed the daily attention given specifically to mom and dad. The caregivers are so gentle and are trained specifically to aid residents living with Dementia and are quick in demonstrating this. From the Director to nurses and caregivers, all are extremely hands on and quickly become family to each resident as well as their families. My mom’s physical requirements are equally met (she’s basically wheelchair bound) as the staff works diligently to be proactive instead of reactive eliminating the risk for falls. Again, I cannot say enough wonderful things about my parents’ new “home”. If you’re looking for a family atmosphere for your loved one with lots of events, music, great food, homemade baked goods and smiles while tending to every need, this is the place for you! You will not be disappointed!

These negative reviews were written by a disgruntled ex- employee who was fired. I know this ex-employee wrote at least three of these reviews. Caldwell house is very nice. The girls try their very hardest and so do the nurses. There has never been rats there, the employees don't leave the residents alone in the dining room and the nurses help the residents right away when they are not feeling well. We love the residents like they are family, every facility goes thru changes and seasons but these negative reviews were just not true.

I had to find my mom a place to live last minute due to her having a fall and needing extra care . It has been an extremely stressful position for us all especially my father. We set up a tour on a Saturday. We were greeted at the door with a smile. We took a walk around and could instantly feel the family like feeling. Mom was able to interact with the residents while we went over the basics. Everyone was very kind and empathetic. Mom has lived in the facility for the past few weeks and couldn't be happier. Thank you Bickford for all you do!

From the very first telephone conversation, I got a great "vibe" from Autumn Leaves. I subsequently visited them, as well as three other facilities and was very impressed; my sense was confirmed. Indeed, all of the places were nice and three of them "rose to the top," but Autumn Leaves edged out the others. I was impressed with their approach to medications, outside services and in-house activities. The facility is spotless and caregivers are friendly and helpful. I am confident that I mad the right choice. [Removed]

My mom has been at Parkside for several months now. Best things about Parkside: 1. The staff are understanding, patient and really seem to like my mom, which is hard sometimes. 2. The food is great and as that's a high point of my mom's life it's a plus. 3. It's a pretty facility with emphasis on caring for the residents. My mom seems happy as it's possible for her to be in her condition. I love the staff there.

We had a very good experience with the Marketing and Welcome staff. The move in went very well because of the helpfulness of the staff. Unfortunately, Mom's health was not good and she was only able to stay at Fox Point for a week. The business manager was very accommodating and provided us with some financial relief because of our short stay. I would recommend Fox Point to others in the family. I only wish Mom could have enjoyed all that they have to offer.

We have a loved one who is residing at Seneca House in Tiffin, OH and are very pleased with the staff and ammenities offered to him. The meals that they serve are excellent and home-cooked. The rooms are adequate and very clean. Seneca House offers an enclosed patio, which is very appealing with outdoor seating and with a perfect ambiance. The front porch offers comfortable seating with a scenic view. They offer numerous activities that appeal to the residents. We can't comment enough on the loving staff and the attention that they give to the individuals. We highly recommend Seneca House as a place for your loved ones.

I have no complaints about the tour I had received at this community. Everyone was really nice and in fact this is the place I initially wanted my mother to go. They had everything we would have needed but when I spoke with the gentleman about placing her he was very slow and dragged his feet on everything. I just did not have the time to waist on getting her into a place so I ended up finding another facility for her to go to.