Encore

We have been very happy with them. He seems to enjoy the food there. He doesn't really do the activities much, so that's hard to say. I really don't have any complaints though. It's much better than the place we were at before.

It was a very nice community. The kitchens in the rooms were much larger than at other places. Everyone was so friendly.

I am so pleased that I moved my loved one (my Aunt) to this facility. It's smaller, much more friendly staff, who actually care about what is going on with her. The cost is about the same as the former facility, but TOTALLY DIFFERENT IN EVERY WAY, than Clare Bridge of Troy. My Aunt loves the small group area and there are only 12 residents in her "cottage" which makes it less confusing for her dementia. I wish I would have known about this facility a year ago.

Well planned out. There was enough seating for everyone . The food was excellent also we had the opportunity to share desert with our loved ones. That made it real nice for us to end the evening. I totally enjoyed the event and look forward to the next one.

We are very happy that my mother has decided to live at Fox Point. She is safe now and has been able to enjoy a lot of social interaction with other residents. Her medical needs have been addressed. All of the staff members have been very friendly and helpful.

The nursing staff is excellent! The CNA care givers are also excellent. It is a beautiful place at Autumn Leaves of Crystal Lake and my mom is very happy there.

My spouse is much happier in this special environment than in the rehab/nursing center where 2 mos. were spent. The rooms are much more spacious and even provide more privacy in a semi-private room. Facilities for watching TV and activities as well as dining are more plentiful and comfortable. Th e caregivers toilet residents every few hours to prevent accidents and to prevent them from having to sit in soiled Depends for lengthy periods. Showers are more frequent -- 3xweek versus 1xweek, so cleanliness and hygiene is better. Rates are comparable to other facillities. They have a great interface with Heartland Hospice. They also offer free seminars and support group meetings for friends and family of residents to help them deal with, understand and otherwise live with the dementia diagnosis of a loved one. And allow the caregiver/s respite from this difficult job.

We were very impressed from the first time we went to Bellevue. All the staff AND residents that we passed said "Hi". And they all seemed cheerful and happy. The public rooms are spacious and inviting. Expecially, mom seems to be more perky and sociable!!

Things have gone very well at HarborChase so far! It is just the sort of place we were looking for. They don't offer a lot of "frills" here, but the basic care they provide is excellent. The staff are very respectful and understanding of the challenges faced by their residents. The help they provide is low-key, practical, and down-to-earth, which always my loved one to feel relaxed and comfortable here. The residents and staff are all very friendly, and they've got a good variety of activities to keep everyone engaged and social, Mom is really enjoying herself here!

The carpet in the main living areas, is stained and could use some cleaning or a replacement. Everything else is pretty clean. The base price is fine, and they don't have a menu, for an a la carte deal, If you have any kind of assistance, like have having someone remind you to come to activities, then you are charged a level of care. Which is a flat rate and kind of high. The food is pretty good. They have a good amount of activities. The activities director is really personable, and talks to my mom too, not just to me. I think she is pretty happy there.

I am so glad we found Fox Point Manor. My mom was in memory care. All the staff was warm, caring and kind. I can't say enough about them! They did an outstanding job attending to her personal, mental and health needs. She always was treated with dignity and respect. We too felt part of the Fox Point Manor family.

Sometimes the communication is not that great. I'm still trying to get my dad his depends that they said they would get through medicare/the VA. My dad has internet that he doesn't need but that's a comcast problem I guess. I found that it's a lot of follow up, talking to people in the office and the staff and over here and over there to try to get everything together. That's been a problem.

Incredible place for the residents they serve. My father is not at that level yet but if he was, they tend to the clients very well

Make sure you sit down with the nurse & say exactly what you want done & how the "patient" responds to caregiver--work towards engaging your person with caregiver so they communicate & understand each other.

We feel the facility & staff are the best we've experienced. This is a lively, happy place & everyone has been so nice to us & especially my mother in law. The Doctor has been wonderful- he actually calls us & talks to us & gives genuine Healthcare direction. We have felt very at ease having our family member here.

Staff is very helpful and informative as to how she was doing , activities, eating habits , etc .

Already have recommended them to others. I would also highly recommend Intrepid Hospice who were with my loved one for nearly four years and treated her while she was at Encore. Already have recommended them to others. Care staff was very good to my mother and always checked on her regularly because she preferred to stay in her room. Breakfast always better than dinner.

My mother-in-law is settling in nicely in her new place. She enjoys all the people around her each day but still has her own place to retreat. All in all it has been a good experience for her and the whole family.

We really like the place, but there could be improvements on the activities. For the most part, the staff/care givers are great. Most seem to like their job, & are caring to the residents.

I would give a 4 for all of them. However when our uncle passed it was hospice that called us. The people at the facility not once reached out with any type of condolences!!! Not ONE word !!! Left a sour taste! It was like come get your stuff and move on especially since he been there over a year. Plus they had switched his new recliner with some other client (?) as they felt a different one worked better. The one he had in his room when he passed was old and stained. I questioned them and they never gave us an acceptable response. Very odd!!! So in some cases if you aren't there or your loved one can't speak beware !!!