Encore

My spouse is much happier in this special environment than in the rehab/nursing center where 2 mos. were spent. The rooms are much more spacious and even provide more privacy in a semi-private room. Facilities for watching TV and activities as well as dining are more plentiful and comfortable. Th e caregivers toilet residents every few hours to prevent accidents and to prevent them from having to sit in soiled Depends for lengthy periods. Showers are more frequent -- 3xweek versus 1xweek, so cleanliness and hygiene is better. Rates are comparable to other facillities. They have a great interface with Heartland Hospice. They also offer free seminars and support group meetings for friends and family of residents to help them deal with, understand and otherwise live with the dementia diagnosis of a loved one. And allow the caregiver/s respite from this difficult job.

We were very impressed from the first time we went to Bellevue. All the staff AND residents that we passed said "Hi". And they all seemed cheerful and happy. The public rooms are spacious and inviting. Expecially, mom seems to be more perky and sociable!!

Things have gone very well at HarborChase so far! It is just the sort of place we were looking for. They don't offer a lot of "frills" here, but the basic care they provide is excellent. The staff are very respectful and understanding of the challenges faced by their residents. The help they provide is low-key, practical, and down-to-earth, which always my loved one to feel relaxed and comfortable here. The residents and staff are all very friendly, and they've got a good variety of activities to keep everyone engaged and social, Mom is really enjoying herself here!

The carpet in the main living areas, is stained and could use some cleaning or a replacement. Everything else is pretty clean. The base price is fine, and they don't have a menu, for an a la carte deal, If you have any kind of assistance, like have having someone remind you to come to activities, then you are charged a level of care. Which is a flat rate and kind of high. The food is pretty good. They have a good amount of activities. The activities director is really personable, and talks to my mom too, not just to me. I think she is pretty happy there.

I am so glad we found Fox Point Manor. My mom was in memory care. All the staff was warm, caring and kind. I can't say enough about them! They did an outstanding job attending to her personal, mental and health needs. She always was treated with dignity and respect. We too felt part of the Fox Point Manor family.

Sometimes the communication is not that great. I'm still trying to get my dad his depends that they said they would get through medicare/the VA. My dad has internet that he doesn't need but that's a comcast problem I guess. I found that it's a lot of follow up, talking to people in the office and the staff and over here and over there to try to get everything together. That's been a problem.

Incredible place for the residents they serve. My father is not at that level yet but if he was, they tend to the clients very well

My mother-in-law is settling in nicely in her new place. She enjoys all the people around her each day but still has her own place to retreat. All in all it has been a good experience for her and the whole family.

We really like the place, but there could be improvements on the activities. For the most part, the staff/care givers are great. Most seem to like their job, & are caring to the residents.

I would give a 4 for all of them. However when our uncle passed it was hospice that called us. The people at the facility not once reached out with any type of condolences!!! Not ONE word !!! Left a sour taste! It was like come get your stuff and move on especially since he been there over a year. Plus they had switched his new recliner with some other client (?) as they felt a different one worked better. The one he had in his room when he passed was old and stained. I questioned them and they never gave us an acceptable response. Very odd!!! So in some cases if you aren't there or your loved one can't speak beware !!!

Don't let them talk you into letting them handle the medication, if family is capable to take their medication themselves. Not enough staff on weekends.

I like the activities real well, and being able to go places with the bus. I also reals enjoy sitting in the courtyard and talking to people.

The staff takes care of mother in every way. She hasn’t nothing but compliments for the staff, food.[name removed]and [name removed] are great assets to your facility. [name removed] is the most awesome person on the staff. He really cares. He needs a raise.

They have had frequent turnover when it comes to the staffing. With the meals she's picky, but getting use to it. There is always plenty to do, but she doesn't want to participate. I would love it there!! I didn't do a cost comparison with other places, as they wanted to stay in Hartland. I think she (resident) would have positive feelings/comments and would recommend HP. I have taken a few people there to show them the place and it doesn't meet the needs of their loved ones.

[name removed] was happy there. Especially once [name removed] became the Activity Director. She was such a fun person ! [name removed], the Director and her assistant were wonderful! The nurse, [name removed] was willing to go above and beyond to make sure Luka had what he needed. Staff was caring. There were a couple of occasions when staff didn't check on him and that was not good. [name removed] was in 4 different facilities with hospital visits in between. Encore was willing to take him when other facilities refused due to behaviors related to Alzheimer's.

Often short staffed when cleaning individual rooms. Our loved one is in independent living but when she did need help they were available. I have not eaten there but my mom complains a lot about the food. There are many activities available however my mother does not participate in much. independent is reasonable but the cost increases significantly depending on how much care is needed.

So far Kenosha Place is very nice for our loved one. The staff are very caring and it has been a far better fit then [community name removed]. Based on the experience we have had, we would absolutely recommend this community to other families.

We really wish that they had healthier meals. Also, I have heard residence complaining that the food isn't always hot. Definitely wish they would listen more to food suggestions to be healthier or at least I have healthier options. The car service should have more availability. It's frustrating that they have already increased the rent and I've heard from other people that their rent was all of a sudden raised significantly.

Staff is extremely professional. They really do care for AND about each resident living there. They also care about the families of their residents, which is not the case in other facilities I have seen. They have assisted me as well as my father in some his daily necessities when I was not available. They have done a marvelous job in making my father feel truly at home. The activities of the facility are nonstop daily. The facility puts on so many different events to keep their residents active every day! It’s fun to walk into a active community singing and truly enjoying each other’s company. That is direct correlation to the staff and residents relationships!

We picked this community because it was clean ,had good reviews and services. Close to us (5 min away) But a brand new Memory Care unit. Don't think they are fully ready and staffed. They hav no nursing staff on 2nd or 3rd shift on site. It's just young caregivers.