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The 44 locations that Encore has to offer are just as diverse as the Minnesota and Wisconsin locations they reside in. Each of their communities boasts a different personality but with the same high-quality care services. Residents are empowered to make informed decisions about which community fits their lifestyle best — and what matters most to them. Encore’s purpose-built communities have earned an average rating of 4.1 out of 5 across 920 reviews. With independent living, assisted living, memory care, and respite care services, Encore is ready to welcome new residents.

7.4

Review Score

920 reviews
44 communities
Starting from $X,XXX/mo

Encore community listings

Showing 44 communities
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Encore at South Barrington

215 Bartlett Rd, South Barrington, IL 60010

Starting at$X,XXX+ monthly
Photo of Encore at South Barrington
8
8 Photos available
9.9
Review Score
78 reviews

We are delighted with the care my mom receives. It is truly a wonderful place for my mom. It's a smaller setting with only memory care patients, so it really feels like a family. The staff is extremely...

Provides: Memory Care

You can trust that your loved one with Alzheimer's or dementia is in good hands at Encore at South Barrington memory care assisted living in South Barrington, Illinois. We focus exclusively on memory care, providing care that is based on the most up-to-date research, for our residents with...

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Bellevue Senior Living

1660 Hoffman Road, Green Bay, WI 54311

Starting at$X,XXX+ monthly
16
16 Photos available
9.6
Review Score
60 reviews

We love that everything is included. Definitely feels safe and well-cared for. My mother-in-law can be very particular...but she's been happy there. Lots of activities to do if she chooses. She's in a...

Provides: Assisted Living, Independent Living

Bellevue Retirement is a beautiful Senior Pet-friendly community, offering both Independent and Assisted living. Bellevue is conveniently located on Hoffman Road right off of Hwy 172 & Hwy GV/Lime Kiln Rd in Green Bay. Bellevue's all-inclusive pricing makes luxury living affordable and...

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Hickory Park Senior Living

3933 S Prairie Hill Lane, Greenfield, WI 53228

Starting at$X,XXX+ monthly
13
13 Photos available
9.4
Review Score
48 reviews

The staff are the best. They make this place feel like home. Everyone is kind and I can go to any person who works here with a question. From the caregivers to dining staff, everyone is top notch! A-okay!

Provides: Assisted Living, Independent Living

Hickory Park Independent & Assisted Living in Greenfield, WI, is conveniently in Milwaukee County. Bordering on Hales Corners, Greendale, West Allis, New Berlin and Franklin, this thriving village is the fourth largest community in Milwaukee County. Minutes away from shopping, doctor's...

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Encore Memory Care at Crystal Lake

495 Alexandra Blvd, Crystal Lake, IL 60014

Starting at$X,XXX+ monthly
10
10 Photos available
9.4
Review Score
81 reviews

I didn't look at any others. I was satisfied with what I saw at Encore, and the location was the closest to me than others I was considering to visit. I'm very confident that my brother is getting the best...

Provides: Memory Care

Building on a tradition of excellence, Encore at Crystal Lake features the highest quality of care, but also an outstanding quality of life.At Encore at Crystal Lake the joy of life is plain to see. For all those in our care, we are dedicated to creating a sensitive, nurturing and comfortable...

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Waterford Place Assisted Living and Memory Care

808 Cornerstone Crossing, Waterford, WI 53185

Starting at$X,XXX+ monthly
30
30 Photos available
8.8
Review Score
14 reviews

Make sure you sit down with the nurse & say exactly what you want done & how the "patient" responds to caregiver--work towards engaging your person with caregiver so they communicate & understand each other.

Provides: Assisted Living, Memory Care

Encore at Bolingbrook

351 Lily Cache Ln, Bolingbrook, IL 60440

Starting at$X,XXX+ monthly
7
7 Photos available
8.6
Review Score
73 reviews

I'm pleased with my Mom's care. Every person I have had the pleasure of working with concerning my Mom have been supportive, loving and caring. Encore is a smaller facility. I chose this home rather than one...

Provides: Memory Care

You can trust that your loved one with Alzheimer's or dementia is in good hands at family-owned and operated Encore at Bolingbrook, Illinois, assisted living memory care. We focus exclusively on memory care, providing care that's based on the most up-to-date research, for our residents with...

... Read more

Courtyard at Fremont

805 S. Buchanan Street, Fremont, OH 43420

Starting at$X,XXX+ monthly
22
22 Photos available
3
3 Floor plans available
8.6
Review Score
15 reviews

I like the activities real well, and being able to go places with the bus. I also reals enjoy sitting in the courtyard and talking to people.

Provides: Assisted Living

The Courtyard at Fremont is the preferred Assisted Living community in Fremont, Ohio. Rutherford House offers residents a caring atmosphere, an active community, and a comfortable life. We would love for you to visit us with your family and loved ones and see for yourself!With the Courtyard at...

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Encore at North Branch

38610 14th Avenue, North Branch, MN 55056

Starting at$X,XXX+ monthly
14
14 Photos available
8.5
Review Score
13 reviews

They are very nice pleasant. They keep you posted on whats happening with your love one. They are good about getting their hair and nails done and keeping things clean and such.

Provides: Assisted Living, Memory Care

Encore at North Branch is a small senior living community located in North Branch, Minnesota. Here at Encore, we pride ourselves on being a a close knit family and provide our residents with the care and love that we would give to our own family. Our location is in a beautiful environment where...

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Parkside

6902 Parkside Circle, Deforest, WI 53532

Starting at$X,XXX+ monthly
14
14 Photos available
8.5
Review Score
19 reviews

We have had a very good experience with Parkside. My dad is doing very well and the staff is great. My dad would like to have more heart healthy options but does enjoy the food options they have. Overall...

Provides: Assisted Living, Independent Living

Parkside Independent and Assisted Living in De Forest, WI, is located just 10 minutes north of Madison, WI. With its rich farmland, and rolling hills, De Forest is an up and coming community that is experiencing continuous growth — making it a desirable area for families. Residents who live at...

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Courtyard at Auburn Hills

3033 North Squirrel Road, Auburn Hills, MI 48326

Starting at$X,XXX+ monthly
9
9 Photos available
2
2 Floor plans available
8.5
Review Score
50 reviews

I am so grateful for the staff at the Courtyard at Auburn Hills. They were so helpful in helping move my father out of skilled nursing rehab- you can tell that the people that work there really care for the...

Provides: Assisted Living, Memory Care

Randall Residence of Auburn Hills offers a comprehensive state licensed assisted living program that provides personalized care and activities that are designed to enrich the daily living of our residents. We provide our residents with a home-like safe and secure environment in one story homes...

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Encore at Maplewood

2300 Hazelwood Street, Maplewood, MN 55109

Starting at$X,XXX+ monthly
16
16 Photos available
8.2
Review Score
33 reviews

Five for all of them. We love this place. It is a great location. The staff are wonderful. We love it. The staff are wonderful. They treat my mom with respect and the getter involved with all the activities...

Provides: Assisted Living, Memory Care

Encore at Maplewood is a small senior living community located in Maplewood, Minnesota. Here at Encore, we pride ourselves on being a a close knit family and provide our residents with the care and love that we would give to our own family. Our location is in a beautiful environment where...

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Courtyard at Troy

2900 Corporate Drive, Troy, OH 45373

Starting at$X,XXX+ monthly
18
18 Photos available
8.0
Review Score
17 reviews

This has been a perfect fit for my mother. Everyone is so kind and caring. It is a perfect size and not too far of a walk to the dining area even from the furthest room. Always clean and fresh. Great...

Provides: Assisted Living

Since 1997, Randall Residence of Troy has been the preferred Assisted Living community in Troy, Ohio. Randall Residence of Troy offers residents a caring atmosphere, an active community, and a comfortable life. We would love for you to visit us with your family and loved ones and see for...

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Courtyard at Wheelersburg

900 Pirate Drive, Wheelersburg, OH 45694

Starting at$X,XXX+ monthly
14
14 Photos available
8.0
Review Score
8 reviews

Facility is bright and cheery. Staff go above and beyond. My Mom receives attentive care and she loves living there. She says she feels very safe knowing that someone will help her immediately if...

Provides: Assisted Living

Opened in 1997, River Bend House is the premier Assisted Living community in Wheelersburg, Ohio. Set among the schools of the local neighborhood, River Bend House offers residents a caring atmosphere, an active community, and a comfortable life. We would love for you to visit us with your family...

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Parkside Manor

6300 67th Street, Kenosha, WI 53142

Starting at$X,XXX+ monthly
10
10 Photos available
8.0
Review Score
58 reviews

The staff takes care of mother in every way. She hasn’t nothing but compliments for the staff, food.[name removed]and [name removed] are great assets to your facility. [name removed] is the most awesome...

Provides: Assisted Living, Memory Care

Parkside Manor is an assisted living, and memory care community in Kenosha, WI designed to provide a full spectrum of services and senior care for our residents. Assisted living gives residents the best personal care and support services available. Residents at our Kenosha memory care and...

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Encore at Mahtomedi

720 Mahtomedi Ave, Mahtomedi, MN 55115

Starting at$X,XXX+ monthly
13
13 Photos available
7.9
Review Score
29 reviews

Already have recommended them to others. I would also highly recommend Intrepid Hospice who were with my loved one for nearly four years and treated her while she was at Encore. Already have recommended them...

Provides: Assisted Living, Memory Care

Encore of Mahtomedi is a small senior living community located in Mahtomedi, Minnesota. Here at Encore, we pride ourselves on being a a close knit family and provide our residents with the care and love that we would give to our own family. Our location is in a beautiful environment where...

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The Courtyard at Oshkosh

3851 Jackson St, Oshkosh, WI 54901

Starting at$X,XXX+ monthly
13
13 Photos available
7.8
Review Score
12 reviews

The facility was very bright and clean. Residents were well cared for. Staff was always present. They were friendly and helpful to residents and visitors.

Provides: Assisted Living, Memory Care

Courtyard at Newark

1065 Johnson Avenue, Newark, OH 43055

Starting at$X,XXX+ monthly
14
14 Photos available
3
3 Floor plans available
7.7
Review Score
14 reviews

My mother-in-law is settling in nicely in her new place. She enjoys all the people around her each day but still has her own place to retreat. All in all it has been a good experience for her and the whole...

Provides: Assisted Living

Randall Residence of Newark is the preferred Assisted Living community in Newark, Ohio. Randall Residence of Newark offers residents a caring atmosphere, an active community, and a comfortable life. We would love for you to visit us with your family and loved ones and see for yourself!With...

... Read more

Hartland Place

444 Merton Ave, Hartland, WI 53029

Starting at$X,XXX+ monthly
10
10 Photos available
7.5
Review Score
50 reviews

They have had frequent turnover when it comes to the staffing. With the meals she's picky, but getting use to it. There is always plenty to do, but she doesn't want to participate. I would love it there!! I...

Provides: Assisted Living

Hartland Place is an attractive option for seniors who may no longer be comfortable living in their own home but don't need round the clock medical care and supervision of a nursing home. At Hartland Place, you get the daily support needed, while remaining as independent as possible. Care plans...

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Courtyard at McHenry

3300 Charles J. Miller Road, McHenry, IL 60050

Starting at$X,XXX+ monthly
19
19 Photos available
7.1
Review Score
53 reviews

We feel the facility & staff are the best we've experienced. This is a lively, happy place & everyone has been so nice to us & especially my mother in law. The Doctor has been wonderful- he actually calls us...

Provides: Assisted Living, Memory Care, Independent Living

The Courtyard at McHenry is an Independent, Assisted Living Campus with Memory Care located on 13 acres of gorgeous wooded property in the Heart of the Fox River Valley in McHenry, IL. With a quaint downtown district that offers historic buildings and specialty shopping, along with a variety of...

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Kenosha Place II

5060 Green Bay Rd, Kenosha, WI 53144

Starting at$X,XXX+ monthly
18
18 Photos available
7.0
Review Score
5 reviews

So far Kenosha Place is very nice for our loved one. The staff are very caring and it has been a far better fit then [community name removed]. Based on the experience we have had, we would absolutely...

Provides: Memory Care

Kenosha Place Senior Living

5048 Green Bay Rd, Kenosha, WI 53144

Starting at$X,XXX+ monthly
12
12 Photos available
6.8
Review Score
18 reviews

We really like the place, but there could be improvements on the activities. For the most part, the staff/care givers are great. Most seem to like their job, & are caring to the residents.

Provides: Assisted Living

Shawano Place Senior Living

1088 Engel Drive, Shawano, WI 54166

Starting at$X,XXX+ monthly
10
10 Photos available
6.1
Review Score
19 reviews

I just want to start by saying, the few bad reviews, blow my mind. We moved my loved one a few months ago, we had the best experience. [name removed] and the Assistant, [name removed]. Were there every step...

Provides: Assisted Living

Encore at Champlin

11469 Jefferson Court North, Champlin, MN 55316

Starting at$X,XXX+ monthly
15
15 Photos available
5.5
Review Score
18 reviews

[Name removed] is great! I would say it's a great place for loved ones now that they are fully staffed. Communication is good by all staff. There are three meals a day and plenty of snacks! I'm not sure...

Provides: Assisted Living, Memory Care

Encore at Champlin is a small senior living community located in Champlin, Minnesota. Here at Encore, we pride ourselves on being a a close knit family and provide our residents with the care and love that we would give to our own family. Our location is in a beautiful environment where residents...

... Read more

Countryside Manor

4228 Kadlec Dr, Sheboygan, WI 53083

Starting at$X,XXX+ monthly
18
18 Photos available
3.0
Review Score
23 reviews

We chose Countryside Manor because it is beautiful inside and out and you can tell that is is well kept. The people here all looked happy and they had all sorts of things to do as well. The room sizes here...

Provides: Assisted Living, Memory Care

Countryside Manor West is nestled in a quiet residential area of Sheboygan, WI. Sheboygan offers top-notch medical care, high-end restaurants, numerous community events, providing a big city lifestyle with a small town feel. With large private and semi-private suites complete with private...

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Heritage of Portage

2685 Airport Road, Portage, WI 53901

Starting at$X,XXX+ monthly
16
16 Photos available
1.0
Review Score
26 reviews

I give all categories a 5. My dad really likes it there. The only thing he complains about is the van/bus they use to take trips. It's super old and has no shocks so the old folks are tossed around and could...

Provides: Assisted Living, Independent Living

Heritage of Portage is an assisted living community located in the town of Portage, Wisconsin. Portage is practically the picture of a traditional mid western small town, where school aged kids enjoy little league baseball in the spring and soccer in the fall, families gather at the park for...

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Viewing 1-25 out of 44 communities

Reviews
for Encore

7.4
Review Score
888 reviews

Review Score

888 reviews
7.4

Out of 10


5 star

63%

4 star

21%

3 star

9%

2 star

3%

1 star

7%

A Place for Mom has scored Encore with 7.4 out of 10 using our proprietary review score based on 123 reviews in the last 2 years. Over all time, Encore has 888 reviews with an average "overall experience" of 4.1 out of 5.

Overall Experience
552
182
73
25
56
Date Submitted
25
65
123
Reviewer
106
552
201
17
Care Received
297
105
486
301-320 of 888 reviews
Sort by

5.0
Joanne Mallmann - Family/Friend
Memory Care
November 10, 2018
Verified Review
A special place Hele.

My sister-in-law was living there until she needed skilled nursing. We visited often and made friends with other residents . We still visit them and play cards at least once a week. It is a pleasure to be include in special events. The activities director is so creative and giving of her time. There is wheel chair polka dancing, sing alongs, and smiles from all the guests . We were and are pleased to know such a caring place exists. Finding that right placement is not easy. But, you helped so much.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Jennifee Borzymowski - Family/Friend
Independent Living
November 10, 2018
What a hidden gem!

We are so grateful to have found Hickory Park. My mom has been here for almost six months and loves it. The staff here are just wonderful and truly care about my mom. It’s a wonderful mix of privacy in your own apartment and plenty of opportunity to mingle with the other residents for meals and fun activities. Mom is truly thriving here.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Rita G - Family/Friend
Memory Care
October 17, 2018
A Place For Mom

Autumn Leaves of South Barrington is the best! If I could give 10 stars I would! It has been a wonderful place for our Mom. The staff is top notch. Wonderful family atmosphere. They have done a great job with her care. Our Mom is safe. To sum up my experience at Autumn Leaves of South Barrington... a quote by Mother Teresa: "Let no one ever come to you without leaving better and happier."

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Toured community
Memory Care
October 11, 2018

Was able to visit. Very nice facility. They spent a lot of time with me seeing the facility and going over all the aspects of how they deal with Altzheimers. Very reassuring after my experience with [removed]. Also showed a lot of concern for me. I have decided to go with them.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Toured community
Independent Living
October 4, 2018

Very nice, being strongly considered

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Toured community
Memory Care
October 1, 2018

Was impressed with the facility and the range of programs. Thought the building looked immaculate all over for a 10 year old building. Liked the staff/resident interaction I witnesssed.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
LeRoy - Resident/client
Independent Living
August 10, 2018
A wonderful place to be

This is such a wonderful place to live! It's welcoming and friendly. We love to play sheep's head together and I just love the Bingo. It's a fun, fun place to be! I just love it here!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
KLowe - Resident/client
Memory Care
February 13, 2018
Verified Review
Great, caring home

This place is great. I am my sister's guardian and live 2000 miles away. HC took her in quickly, settled her in, dealt with her dementia and acting out. Over the miles, I have personal contact with medical and activities staff. The way they took control of her and her dementia situation is phenomenal. I sleep well at night knowing I don't have to jump on an airplane and deal with whatever daily problems she can cause. She loves the artwork and activities they provide. She has gained badly needed weight. Her room is clean! And most of all, they keep her safe, which she sometimes doesn't like but that is why she is there. They are so good and caring. They even have staff that know our family personally. How great is that! And they keep me posted of "strange" situations that show up - both by phone, text, and email.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Family/Friend
Independent Living
January 11, 2018
Verified Review
Very inviting and comfortable

My aunt lives here currently and I think things are going very well. She likes the way she’s being treated. The staff has been very good, we haven’t really had any issues. She likes the food and there seem to be plenty of options to choose from. They have a few activities like bingo, games, and movie nights. They also show the Packers games! During the holidays they had tons of parties and they’ll typically throw events for whatever season it is. The building itself is very nice and outstanding. It appears, to me, as a five star hotel more so than a retirement center. It’s very inviting and comfortable. They’re able to give her the specific care she needs while still feeling like home. I would absolutely recommend this place.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Toured community
Memory Care
January 9, 2018
Verified Review
Very beautiful and clean facility

I took a tour at this facility and I liked it a lot. It’s a new facility so everything is updated. The staff was very nice and helpful. I wasn’t able to try the food but I saw that they had a lot of options available to choose from. The building looked sterile almost with how clean it was; everything looked beautiful. They had a few activities and even gave us a schedule with everything they provided. Ultimately, we decided against moving my Mom in due to the pricing.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Family/Friend
Independent Living
November 3, 2017
Verified Review
Spacious but not TOO big

We chose this community for my mom because it was close to my house, but mainly mom liked that the facility wasn’t too big. The apartments are spacious but everything is close enough together so that she doesn’t have to walk long distances and she loves that she can keep all of her own things with her. She hasn’t been there long but so far I’m happy with the staff there and she really loves the food. It’s actually one of the biggest things for her. They have a decent menu and there seem to be a lot of different options to choose from. The facility itself is very clean and they do laundry once a week. I’m not sure how often they take out the trash but the trash cans are always empty whenever I come around. They have a lot of different activities to participate in; even when we first moved my mom in, they were having an Oktoberfest with a huge buffet and music. I would definitely recommend it here, my husband even asks about when he can move in!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Toured community
Independent Living
October 17, 2017
Verified Review
Great Community, Wonderful Staff

Hickory Park is an excellent community. The staff and the way they took care of us from our first encounter there when we toured until my father’s passing, they met us with dignity, attentiveness, and caring. My father really liked that they spoke to him, not over him to me instead. They acknowledged that he was making the decision to live there as well. The community itself is clean and well maintained, and my father really liked that he was able to change his own room temperature, as he was always feeling cold. The floor plans were large, open, and bright. He was always very excited about the food and the many options at mealtimes, and couldn’t wait to have guests so he could share the experience. There were many activities at the community to bring the residents together, all of whom were very friendly. I liked that there was also a nurse on call at night, so if there were any issues, I was relieved to know that help was close by. Hickory Park was wonderful to us, and I would recommend the community to others.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
SJ - Toured community
Assisted Living
October 6, 2017
Great Senior Community

I recently toured Caldwell House in Troy, Ohio and thought the community was very charming. Very clean, smelled great (lunch was being prepared). The staff was friendly and eager to show off their building. The residents were adorable!!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Family/Friend
Memory Care
September 27, 2017
Verified Review
No complaints

The staff have been accommodating. The food is good they offer healthy choices and have good sized portions. The community is clean and the grounds are nice. There is a nature preserve across the way. The community allows pets and they have some apartments with a walk out for your dog. I would recommend this community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Family/Friend
Independent Living
September 12, 2017
Verified Review
What a Great Change in Mom

The change in our mom since she has moved here is Wonderful! She is making friends and she is enjoying herself she is even becoming a real "Cheesehead" and wears her Greenbay Packers jersey. The staff is great, they are friendly, and they show that they care about the residents by their actions. They make sure mom takes part in the activities, special events and she enjoys coming to the dining room and is eating very well. Mom likes her room, the community is bright, open and clean. We're just so very happy with the change we see in her.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Family/Friend
Memory Care
September 8, 2017
Verified Review
The Perfect Place

My dad is doing so much better, this was the right move and the perfect community for him. I am very thankful, he was suffering from dementia and he was acting out. There were very few places that take a dementia resident who acts out. They were the only one who would take him in. Their staff are trained specifically for dementia. The set up is very calming and excellent for dementia residents, it is less confusing than larger facilities. it is also peaceful and it has really, really made a difference for him. He can go outside when ever he wants. There is an enclosed garden area where they can sit or walk around. It in the shape of an octagon with flowers and shrubbery to enjoy. I am really grateful for A Place For Mom, I was at wits end on where to place him and their help was a huge relief that I appreciate.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Family/Friend
Memory Care
September 7, 2017
Verified Review
An Open and Nice Community

I am comfortable and confident with my mom being here and she is doing well. Since she is in a wheelchair, it is very easy for her to get around. The set up is great and open all through the community. She is eating the meals and socializing in the dining room. She was barely eating at her last community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Toured community
Assisted Living
September 3, 2017

Super nice place. Clean and new. Very caring staff. Sending my mom here!She'll be happy to do the Packer Party!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Toured community
Memory Care
August 30, 2017
Verified Review
Outstanding

We like this community but was not as nice as we wanted. The staff was nice and they have a lot to offer. The menu and the activities would have been offered. We would of like this community but it was more than what we could do at the time. We would recommend others to this community for the care of a loved one.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
AL Mueller - Family/Friend
Memory Care
August 30, 2017
Very Happy Family

I’m a family member of a new resident, My search began in 2016 looking for a home for my wife. I visited many locations. My search ended the day I stepped into Autumn Leaves of Crystal Lake. I met [Removed] from sales that day. But that visit was not about sales. It was about the care for my wife that was explained to me on what they could provide. Then we toured the facility where I met [Removed]. Both of them took time to talk with me. Where other visits this did not happen. I had a service help me with my finding a home so I didn’t have to take notes. All I did was observe the employees and facilities. I was amazed at the care for the residents that was given out. The happy employees were everywhere. That day I went home and knew where I wanted to place my wife for her care. Today three months later and I’m amazed at the change in her. She is more talkative, active now, then what she was doing at home. The employees give her the time of day when asked. No door is closed. I know she is slowly slipping away from us. However I cannot ask for any more wonderful and caring place for her to be at. To [Removed] and the entire staff at Autumn Leaves Crystal Lake, my family wants to thank you for the love you give my wife. Your family is our family. You said that in the beginning and you showed me the truth. Thank you with my family love, [Removed]

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


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