Elegance Living, LLC

We did not have a good experience at all. The executive director at the time wanted to have a meeting and she proceeded to tell us how our mothers care increased after 2 weeks which would increase the cost dramatically which was not needed. They were not able to tell us why the care needed to be increased. They had a whole calendar of activities that they said they provided but they never happened. All of her clothes as well as her dentures went missing and when we went to move her out, we found out her medications had gone missing. They had a ton of turnover of staff, there were new directors every few months. After we moved her out we kept getting billed from the pharmacy and we were not authorizing the refills. I would never recommend them to others looking.

There was a severe lack of concern, care and communication at this community. When we first toured the facility looked great and we were sold immediately. They pride themselves on wanting the families involved with everything and how great their communication was, and we are not sure if it was because of staffing but they could not follow through with any promises and had no common sense. They would "forget" and make excuses as to why our loved one was not wearing glasses and therefore would result in multiple falls, the medication was never correct and when we would ask to see their medical charts the head nurse would get angry with us and questions us.

Some of the staff have left from what we found out, and they had been excellent. Do not send your loved one here. We have gone through one of the worst experience in our life. They told my loved one that my loved wasn't worth taking care of., due to the medical conditions. The end plative nurse suggested we get hospice and that our loved one was transitioning to end of life. After going to the hospital my loved one was save. There was one caregiver that saved our loved one's life. I would never recommend the community to others.

These reviews are mostly fake. They were written by someone from Symphony. the food is good. The people are good. The place is good. They need to hire someone with a better vocabulary. Thank God we got my father out when we did. He's so much better now.

My 96 year old grandmother had an awful experience there. We had to more her after six weeks. Another resident ransacked her room and then the staff couldn't find her. When we got there, we found her sitting in the dining room shaking and the resident who ransacked her room was sitting next to her. It was very disappointing. Then the doctor discontinued a medication and the staff continued the administer the medication for an additional four days. After that, she had pink eye and the staff didn't provide the cleaning or treatment ointment as directed by the doctor. In the end, the community did refund our money at 100 % to resolve the situation. It really was the worst experience that you could imagine would ever happen to your loved one.

They cut to one nurse per shift but she cannot handle the entire facility by herself. They do not call for appropriate medical care for the dimentia patients who cannot advocate for themselves.

They raise prices without telling you after one month. Rooms are not cleaned as promised. Paid for salon services, never received.(money not returned) charged for two weeks when room was not available. Lied to by three different directors, they can’t seem to employ anyone longer than a couple of weeks. Refuse to respond to letter addressing these problems.

Extremely dangerous place. They caused irreversible harm to my mother. We trusted them & they almost killed her. They also stole from her. Horrible experience. Do not send any one here.

Extremely understaffed, patients needs are not addressed or attended too. They over medicate to keep from having to deal with the residents. The residents spend all there time alone in there rooms, activities are non existent. Management says what you as a family member wants to hear with no intentions of following threw. Give strong reconsideration to placing your loved ones in this facility.

It is difficult because of the restrictions placed on the information you can provide. Nevertheless I will try to summarize my experience HORRIBLE. Everything in my review is a fact that I witnessed. They overdosed my husband on medications that could have stopped his heart. They did not do his ADL's. I had to come over everyday to take care of him. I had to pay someone to come in to take care of him if I went out of town. He fell in his room and they did not call 911 and made a unqualified decision that he was not hurt. I had to take him to the hospital myself. The staff did nothing to supervise the residents, particularly at night. Most nights staff were no where to be found. Another family member and myself had to stop a resident from choking because no one was around to help. I could go on but I think you get the picture. Management was unresponsive to expressed concerns. The best thing about this place was their activity person. I moved my husband out in July to another facility.

Terrible!! Force activities and exercise down your throat!! and will not take no for an answer, I will be getting my mother out of this place very soon. The care is not what it should be for the money we are paying. They can not keep any employee's including the director of the building!! I suggest looking elsewhere as we are. The place is clean and new, however the care is terrible and if you bring up concerns the nurse manager ( [name removed] ) she gives you attitude!!

I must agree with one other reviewer. If I could rate this place with zero stars I would. The changes in staff seems to be monthly. They do not know the meaning of communication. My mother laid on the floor for an half hour before getting assistance. They notified me 6 hours later. Do not just your loved ones to this place. I will be moving my mother ASAP. Don’t bother contacting corporate for any issues as they along with any management are unreachable.

Horrible place!!! Worse decision I made was to move my father in there. The company couldn't careless about the residents that live there. Don't rely on staff as management is different every 4 months. Do not put your loved ones here. I moved my father out immediately, care was awful!!!

I have removed my father from the Atrium as this is not a safe place for a loved one and I would never allow any of my family to go there nor recommed this place for any reason. They had requested that we not visit for the first few days to let my dad settle in and even when I called every day they gave me glowing reports that were not actually being done. They are tiring patients down at night, there is no head of nursing and there is a lack of staffing. My dad was there 5 weeks and I have removed him for his own safety. They did not check his blood sugar for a month and they had doctor's orders for daily blood sugar testing, he went unbathed for days on end. The Atium even gave my father medication to calm him down without doctor's orders. They later said that they had gotten orders from his doctor. His room smelled of urine, there was no shower head in his shower so how where they bathing him. I was horrified when I did finally go and visit my father and removed him immediatley

My mother has been at Symphony Manor for 2.5 years. I had major concerns about my mother being neglected and spent 8 months trying to get [Removed] (Executive Director) to make improvements. It eventually became clear that she had no interest in making any changes so I went to the managing company, Milestone, who also did nothing. You will not see the issues when you do your tours but they are very apparent once you start spending time there. Constantly understaffed on weekends to the point where it would take hours for residents to get basic care. Night staff who are supposed to check every 2 hours would not check on my mom over the course of an entire night. It is shameful that [Removed] continues to allow the neglect to continue, putting all residents health and lives at risk. Be wary of fake 5 star reviews which all popped up once I started complaining to Milestone.

1 star rating. Administrative team not responsive or cooperative with families, too much turnover, lack of consistent caregivers, lack of or inconsistent communication between administration and front line workers. During recent bedbug outbreak on site administrator was fired or quit and the replacement administrator was ill equipped to deal with residents, concerned family members or staff. Front line staff competent but inadequate direction from administration. Current director is dismissive, lacking in any level of emotion or empathy, does not return calls in a reasonable manner. Patients left in contaminated rooms for more than six days. Do not recommend.

Brentwood need new management and im going to call the state as well

My mother-in law has been a resident since 2008. She lived there in her own apt. She is now 97. While looking for assisted living alternatives & with some assets still left in the bank. We were concerned about whether if once her assets ran out, she could stay there & once reliant on Medicaid, that there would be a room available for her. We were told by the social worker to take the available room immediately while she still had a couple of months worth of rent payments left & that Medicaid would kick-in after that & she would be set.........This is not the case & we were told by the Director that we would have to make other arrangements for her once her funds ran out...... Stay tuned. State & Federal agencies are being contacted by the facility to see what their final determination will be.

I would not suggest this ALF to anyone! The management team would rather argue with you then fix The problems. Get everything in writing even to the smallest detail. It may be a pretty ALF, but when you are paying that kind of money pretty doesn't count.

Over 90 days since my mother passed away and we turned in the keys. We even made the monthly payment (she was only there for three days that month) while she was in hospice care in the hope she would recover and be able to go back. Still waiting for a refund which according to contract was supposed to be after 15 days. Total incompetence with a lot of excuses.