Elegance Living, LLC

I JUST moved mom in to Symphony of Delray Beach - having BIG issues - but I'm not getting ANY response to my questions! [name removed], our sales girl (bubbly & responsive) - one reason we chose this place - was fired and we were left to deal with [name removed] - the Director - she was non-responsive, cold and deservedly was let go the following week! I'm told a woman from "corporate's in charge" - I called and asked to speak to her (no one knows her name?), I was told "she'll be in on Wednesday"! I've asked for the number to "corporate" which no one knows or will give to me (no info on website). Desk xferred me to HR, phone rang and rang - when answered they hung up! Staff doesn't understand they're dealing with the elderly who needs their time and patience, which they have NONE to give! The one good thing is my mom enjoys the food. I would NEVER recommend this facility for anyone who is looking for a home for someone that they love - I am making plans to move my mom out AS SOON AS POSSIBLE!

This place is horrible. The workers are lazy the office people are very rude. Their food is nasty and they are very under staff. And it not very clean in their. I took my love one out the facility. This place need to be reported..

Just moved my father out, Administrator number 3 since he got there 8 months ago. Nurse [name removed]is horrible, uncaring and lazy. The sales person was nice enough, but was not very caring once you moved in.

We are so unhappy with this facility. The food is disgusting. Our family member is now eating frozen dinners while paying for 3 meals at this place. Dinner is practically non existent. Lunch is hard dry meats. Vegetable soup this week was one pea, one bean, one carrot. Potatoes are hard as a rock. Staff leaves for better working conditions and pay all the time. Paying for services we seldom receive. Pharmerica, the drug company delivers much needed prescriptions days and days after script sent in. Even sent wrong dosage once. Sometimes a week or more goes by without meds being sent to patient. This place needs to be reported

It's understaffed. They allow residents who have severe mental issues to live there, who continually yell and scream, upsetting all of the residents. The staff does not help the residents with quality of life issues, like keeping their nails cut and clean, informing the resident's family if they need clothes, and making sure the bathrooms are clean. They don't open clothes sent to them and place the clothes in laundry. They lie to the clients, even when the clients are aware enough to know that they are being lied to. It upsets the clients and frustrates them. They don't allow the clients to walk around, reducing their physical functioning quickly and incapacitating them to live out their lives in a wheelchair. Some staff are kind but many are not.

From what we were able to see of the community it was clean, however our loved one did not like the food whatsoever. It could of been caused by the dining room being closed, but we do not know. Also there was no activities at the time due to the restrictions, so we just do not think we got a good value for what we were paying for.

Please research other places, don't put a loved one here

Paradise Assisted Living was not very appealing. Furniture and rooms seemed worn, old. Greeting was not as relaxed. First mentioned cost,before we had looked at anything at that point. Perhaps it was because we were late.

*Long Post but please read* This place is horrible and the current Head Nurse, is so rude, heartless and in the wrong line of business. If I could give negative stars than that would be more deserving. My mom suffers from dementia and was in the Memory Care unit for a little under a year. She often complained about the place being dirty, the constant overturn in staff and lack of activities available. Prior to enrolling my mom as a resident, I sat down with the Exec. Dir. for hours to see if Woodholme would be a good fit and was reassured that this facility and staff would be more than equipped to accommodate her needs. During the initial sit down, it was made quite clear that our family was very involved in our moms wellbeing and simply asked for open communication regarding her whereabouts and healthcare needs. Once again, we were reassured that we would be notified of matters regarding her in which that rarely happened. The current Head Nurse chose to take matters in her own hands and prescribed my mother Xanax (which was too strong for her body) without notifying the family or mom’s personal physician. Once confronted, the Head Nurse went through great lengths to put my mom out. This included sending my mother to the hospital in the middle of the night without notifying the family of her whereabouts and not allowing her back despite the doctors prognosis that she responded well to her new treatment. There was no advanced notification or communication with the family of this decision and were told that the final decision had been made a week prior. No voicemail, letter, phone call, nothing! To make matters worse, funds have already been withdrawn for this month (April) even though she has not been in the facility at all. Needless to say that my mom was unethically thrown out of the facility in such a crass manner. Overall, The communication between the Head Nurse and executives has been awful to say the least. Numerous messages and emails prior to this incident were sent and left unreturned. It is extremely difficult finding a facility where your loved one can feel comfortable and receive the proper care and attention needed. THIS IS NOT THE FACILITY TO GO TO. If you love your family member and are extremely hands on with how they are being treated during such a fragile and vulnerable point of their life, then I WOULD NOT recommend this place. They do not care about their residents. They are simply all about the money.

Extremely understaffed, patients needs are not addressed or attended too. They over medicate to keep from having to deal with the residents. The residents spend all there time alone in there rooms, activities are non existent. Management says what you as a family member wants to hear with no intentions of following threw. Give strong reconsideration to placing your loved ones in this facility.

I stopped in to tour for my mother in law, and thought it was nice. I wasn't able to make a decision without her seeing it first. Now, They will not leave me alone!!!!! They are over the top with phone calls and mailings.....I have told her our decision is still a few months down the road, and she continued to put pressure on and become rude. Somehow, the nice person I originally spoke with, suddenly disappeared!! You can bet I won't be taking her there!

A close friend of the family was transferred to Brentwood two weeks ago from a local rehabilitation facility following a fractured hip. This friend has been at Brentwood for a full two week period without a landline connection in his room. I have brought this to the staff's attention on multiple occasions, including today. There is no phone jack outlet in this friend's room, as confirmed by their staff. A local cable company reportedly provides the phone service, and a recent response from Brentwood's management is that our friend has a "hardware" problem in his room that has led to the lack of telephone service. In the meantime, this 88-year-old gentleman does not have a working cell phone, and must wheel himself (via wheelchair) to a staffmember's office or to the receptionist's desk and ask to use their phone to place his calls. This is socially isolating for our friend. Brentwood advertises itself as a luxury facility, but serving macaroni and cheese as the main dish is a second indication that all is not well at this facility. Before moving your loved one to this location, take a thorough tour of the facility especially during meal time, and be sure to ask if a basic feature such as a landline connection is provided.

Let me start by saying I loved Brentwood at first. 2 years ago the staff was competent, but they kept changing hands and the place was chronically understaffed from late 2015 on until the state stepped in recently, though it didn't help much, if any. However, early on, my mother was brought another resident's medications, fortunately, I was there to stop her from taking it and took over medication distribution, but that cost me 3 visits every day for 2years. Staff is friendly on the surface, but suggestions or complaints will net you hositility and passive aggressive behavior. I have true stories that would keep you from even considering Brentwood, but I don't have time to write for days and days. Suffice it to say: When looking for a facility for your loved ones, for their sake, PLEASE look for a place with camera's aimed at the staff. My mother is in such a facility now and it is like night and day, the difference in how she, and all the residents, are treated. Also, camera's should be in the bedrooms and you decide if you want them to be active for staff or just yourself or not at all. This should be law and hopefully eventually will be.

My mother was a resident for 4 grueling months. Facility constant, smelled like urine. Complete lack of communication amongst nurses/shifts/management. Disregard for physician orders. Frequent incidences of lost/missing clothing (undergarments) despite being labeled. Questionable follow through on critical policies. We gave them every chance to remedy situation including meeting with regional management. Sub par care.

please be aware that the owners and administrators decided to lay off all nursing staff. Do not send anyone there unless it is rectified.My dad is there and we are activly looking to get him out. The CNA staff are caring and overworked.

Brentwood at Fore Ranch used to be a decent place to place your love ones. Unfortunately, it is no longer like that. They are always short staffed. The food that they serve to the resident's is deplorable, they often use the same food in the same week. I definitely would not recommend this place to anyone. Because of the shortage of staff the residents do not get the best care that they deserve. Too many times they wait 30 to 45 minutes for help to arrive in their room. They need new management desperately!

First impressions count and Woodholme Gardens did not make an overall good impression. In short, if nothing else was available, I’d keep Dad home. The place had an odor throughout. It’s dimly lit, drab in appearance. The Director’s slovenly appearance matched his attitude. He was not the warm and inviting type and he did not appear interested. Within the first five minutes of meeting him and telling him about my Dad’s physical condition and needs, he decided that W.G. was not the best place for Dad. I eagerly agreed!

Not impressed at all. I toured about a year ago and it was a completely different place then. I don't know what has happened in the last year but it definitely shows. I toured again last week for my mother. The staff appears miserable. My tour started with staff complaining about the director of nursing in the elevator and how incompetent she is. Then at one point I was introduced to the director, who walked by and wasn't even going to say hi until someone stopped him. He was very arrogant telling me his dad owns the company, like I care who he is or why he got a job there. I just wanted to hear about how they were going to give my mom the best care possible at the end of her life. I received no reassurance. I left there so disappointed. I decided to take my mom to Sunrise.

Tranquility pushes for your loved ones to be put on antipsychotics, and a variety of drugs to keep elderly live ins tranquilized inorder to make their jobs easier and therefore require less staff on their payroll. If you have questions or concerns about your family member don't expect to get cooperation from the head staff or executive staff. I have had to call the Ombudsman in for help and the State of Maryland. They were holding off giving me my mothers records. I had to chase them down to get them and still have not gotten everything. Do not send a loved one to any place that wants to drug your parent when it is not medically needed.

Run don't walk from Brentwood at Fore Ranch. This place is like polishing a turd. At the end of the day it's still a turd, a quite nice looking one from the outside. But don't let looks deceive you. The upper management doesn't care about the patients care. My father has Diabetes and was given fruit, cake, cookies, pizza anything you can think of and it caused complications. He feel a bunch of times and xrays didn't reveal a cracked rib which they should have caught and just general issues with medication. The pharmacy they have is horrible. The Exec Director is a smug jerk and basically rude to my wife when she called about some things. The Marketing Director makes this place out like it's the Senior Utopia of Wizard of Oz senior living. The Owner a diabetic himself says they take care of diabetics and they have diabetic menus. Nope they don't have that. It's basically a high priced facility that has caused way more harm to my father than good. Hence the reason I say Run don't walk from this facility. The lower level staff and CNA's really do a good job of working with what they have. But they can't help the upper management is just milking people for money while providing a in my opinion a sub par product. Dad has been out of the facility since March 4th and they haven't once called to ask how he's doing or checking on him. They don't do a lot of things that are just plain common sense. I highly regret ever putting my father here. Don't believe all the hype.