Elegance Living, LLC

Our experience has been a rocky start. Our mother has aniety issues. After she was placed we were told that in cases like her they usually recommend starting medications for aniety prior to placement. So she was removed from home for escaping and trying to break windows. She is now receiving treatment for her aniety and hopefully can return soon and be happier. We also have moved her from thr 300 unit (where the residents and some staff sleep and watch movies most of the time) to the 400 unit. The residents there and more active physically and mentally. The staff in 400 seem to engage the residents more. Fingers crossed that this time its the perfect fit.

They are terrible with their communication, within the management. I did not receive an invoice for the month of October until the last week of the month. No follow through either, but the food is good though.

It was kind of a mixed bag. It's new and beautiful. There were some good connections, and there were some snags. It was hard to get a response, and to get things done. They are still new, and they need some time to work on some of the snags.

The place is clean and the staff is friendly. Everyone was very nice. If you're looking for assisted living it's a nice small place. The memory floor however is understaffed and the residents spend the day sitting in a TV room. My dad got pressure sores from sitting in the same position every day and ended up in the hospital. He's no longer at Woodholme Gardens.

They were only here for about a week before they had to go to the hospital and then when they were re evaluated Pacasset said they couldn't take them anymore. It doesn't have fireproof walls, it is less expensive than some other ones, but they do not have the rehab so if they need to go to the hospital and can't come back to Pocasset you have to scuttle around looking for a nursing home at the last minute because they won't take you.

We talked to them on the phone, they're family owned and people speak very highly of them, but they rooms were too small. The other downside is their staff to resident ratio was right at the edge. I even asked the girl who gave us the tour "What happens when someone calls in sick" and she said that they try to get someone in to cover but I said that if someone's out and you can't get someone in then you don't even meet the minimum state standard of staff to residents and she had to admit that that would be the case.

They're going great, we're in good shape and we're going to do another short stay over labor day.

Greenwich Bay was nice with updated furnishings and carpet, but we didn't like the small rooms, lack of a real kitchenette, and that it was on such a busy street. I worry about bringing my children to visit when the patio area is facing and close to Post Road.

Too upscale for my mothers tastes

apartment has no bedroom and is badly designed for both a sofa and bed

Older decorating theme. Not as many open common areas. Smaller studio, smaller bath - just not as nice as Atria and further away and poor access on/off Rt. 114 - dangerous getting in and out.

This one is not really set up for couples unless they will be separated by type of care or they put a door between two rooms. Has memory care unit; Alcove room for 2 people Has "wellaware" motion detector system to help with noticing major changes.

Great facility, friendly staff, committed management. Could improve incontinence management with the time it takes to get to the patient for changes. Overall, great senior living home.

Our mother has been at SSQ for a while. The hands on staff are generally very caring and loving. The communication between the administration and the resident's family is poor and worrisome. The communication from administration to line staff is poor, often resulting in the staff being unaware of residents issues. The staff that feels this as a "calling" are great but they are not trained , under staffed (although meets the state guidelines). The excellent staff are not rewarded and have frequently left. The resident's families formed a family council which has been the best source of information. The council has had multiple requests to meet with the owners and have been refused. The food is inconsistent and seems to reflect budget issues. the activities have been very poor. One of the greatest strength's is that the family members visit frequently and often live in the area. This place has great potential but has been very disappointing.

The attendants were nice enough, but they would mostly just put my dad in a chair and leave him be. When he walked and got exercise, he did much better and retained more memories, but that seemed to only happen when I would visit every other week. I'm not sure he was eating right either. The room was almost always dirty. The floor was actually slick at one point, which, I'm sure, caused some of his falls. The physical therapist said something to me after I already talked to the staff. A memory care unit needs to be set up as an institutional area, also the residents can't hurt themselves or others. My father would pull the AC intake off the wall, so they pushed his bed against it.

My mom was lactose intolerant. They said their dining staff and cooks could not implement those restrictions. My mom had to. She had Dementia and could not remember for 5 minutes. Medicine was not always given properly. She was in assisted living. They charge for each individual need. If you don't get your meds through their provider, it costs $[removed]+ more a month even when you provide the medicines. The flooring in the rooms was like vinyl paper. Many areas where stretched out and wrinkled, trip hazzard. Memory Care was awful. They were not giving her her meds properly at all. My mom fell and they found her outside her room sitting in the hall with a goose bump by her eye. Could not be on oxygen in memory care unless she was on hospice care, so we got her on hospice care. After her fall they sent her to the hospital, and left her room unlocked. I found a woman's purse in her room the next day and informed them about it. 2 days later, I found her 55" TV face down on her floor with the front screen cracked. The TV had not been able to be placed on her wall yet. The TV was only a year old. Then there was droplets of pee on her toilet seat like from a man. The room had again not been locked. After my mom passed after her hospital stay, Brentwood's pharmacy tried to bill us over $[removed] for meds she never ordered from them. We picked up her meds as did Hospice. Administration were awful with the exception of [name removed] in the main office. It took 9 months of calls every 2 weeks to get the TV replaced. Very very disappointed.

My mom is a current resident and while they were quick to get her in and sort of help with the move, they really haven't done much since. The nurses do their best, but they appear to be short staffed and have not been paying very close attention to my mom much at all. There have been several administrators who have left since she started, and the communication there is not just bad, it's non-existent. I honestly am not sure what we're paying for beyond rent. A lot of the time the residents have 1-2 people running an activity, but half of the time they're just sitting there. My mom has been wandering more, and the "doctor" met with her but didn't say anything to me. She often goes weeks without showering and brushing her teeth (aka ADLs) and I know that no one is making sure that she eats. They drop off meals, but they're not checking to see if she's eaten. Kind of ridiculous if you ask me, but I have limited options.

The nursing staff is very focused on the residents, and accommodating of the different personalities. The activity staff does a nice job involving the residents, though the types of activities seem limited. The food options are also limited, and not very high-quality. The directorial staff is not helpful or upfront with the families once they are receiving the monthly costs. They seem to be all about making a profit. I want families to know that if they have conversations about the directorial or sales staff agreeing to something they would do for the resident in the future, that the family get the promise in writing. For the past year, we were just taking Anchor Bay's word that they would "work with us". We definitely should have had had them put a pen-to-paper of their promise.

My loved one was previously a resident at Symphony of Valley Farms and the experience was not good. Extremely poor housekeeping, poor nursing, staff do not return calls and can never take your calls. Unable to provide protein for vegetarian diet. Constant turn over of staff. They recently lost the director of memory care and recently lost their executive director. Management is extremely poor. Several upset staff and resident families. Lots of falls and no one to answer the phone or let you in after 5 pm. Filling their rooms with high acuity patients. The place was good when we first got there, but went down hill with two different managers. No accountability or quality assurance.

The marketing staff was awesome and amazing. The administrative staff was very inappropriate and unprofessional, avoiding eye contact, difficult to hold a conversation with, generally giving off a vibe of not wanting to be bothered with questions or concerns. Most of the leadership has been turned over. They refused to do a low sodium diet, which would be a suggested improvement. The quality of food went down hill. The residents paranoid anxiety was not overseen by staff, so many residents were worried about something made up by one resident, that sort of behavior should be overseen better.