Elegance Living, LLC

They are terrible with their communication, within the management. I did not receive an invoice for the month of October until the last week of the month. No follow through either, but the food is good though.

The place is clean and the staff is friendly. Everyone was very nice. If you're looking for assisted living it's a nice small place. The memory floor however is understaffed and the residents spend the day sitting in a TV room. My dad got pressure sores from sitting in the same position every day and ended up in the hospital. He's no longer at Woodholme Gardens.

They were only here for about a week before they had to go to the hospital and then when they were re evaluated Pacasset said they couldn't take them anymore. It doesn't have fireproof walls, it is less expensive than some other ones, but they do not have the rehab so if they need to go to the hospital and can't come back to Pocasset you have to scuttle around looking for a nursing home at the last minute because they won't take you.

We talked to them on the phone, they're family owned and people speak very highly of them, but they rooms were too small. The other downside is their staff to resident ratio was right at the edge. I even asked the girl who gave us the tour "What happens when someone calls in sick" and she said that they try to get someone in to cover but I said that if someone's out and you can't get someone in then you don't even meet the minimum state standard of staff to residents and she had to admit that that would be the case.

They're going great, we're in good shape and we're going to do another short stay over labor day.

Greenwich Bay was nice with updated furnishings and carpet, but we didn't like the small rooms, lack of a real kitchenette, and that it was on such a busy street. I worry about bringing my children to visit when the patio area is facing and close to Post Road.

Too upscale for my mothers tastes

apartment has no bedroom and is badly designed for both a sofa and bed

Older decorating theme. Not as many open common areas. Smaller studio, smaller bath - just not as nice as Atria and further away and poor access on/off Rt. 114 - dangerous getting in and out.

This one is not really set up for couples unless they will be separated by type of care or they put a door between two rooms. Has memory care unit; Alcove room for 2 people Has "wellaware" motion detector system to help with noticing major changes.

Great facility, friendly staff, committed management. Could improve incontinence management with the time it takes to get to the patient for changes. Overall, great senior living home.

Our mother has been at SSQ for a while. The hands on staff are generally very caring and loving. The communication between the administration and the resident's family is poor and worrisome. The communication from administration to line staff is poor, often resulting in the staff being unaware of residents issues. The staff that feels this as a "calling" are great but they are not trained , under staffed (although meets the state guidelines). The excellent staff are not rewarded and have frequently left. The resident's families formed a family council which has been the best source of information. The council has had multiple requests to meet with the owners and have been refused. The food is inconsistent and seems to reflect budget issues. the activities have been very poor. One of the greatest strength's is that the family members visit frequently and often live in the area. This place has great potential but has been very disappointing.

The attendants were nice enough, but they would mostly just put my dad in a chair and leave him be. When he walked and got exercise, he did much better and retained more memories, but that seemed to only happen when I would visit every other week. I'm not sure he was eating right either. The room was almost always dirty. The floor was actually slick at one point, which, I'm sure, caused some of his falls. The physical therapist said something to me after I already talked to the staff. A memory care unit needs to be set up as an institutional area, also the residents can't hurt themselves or others. My father would pull the AC intake off the wall, so they pushed his bed against it.

My mom is a current resident and while they were quick to get her in and sort of help with the move, they really haven't done much since. The nurses do their best, but they appear to be short staffed and have not been paying very close attention to my mom much at all. There have been several administrators who have left since she started, and the communication there is not just bad, it's non-existent. I honestly am not sure what we're paying for beyond rent. A lot of the time the residents have 1-2 people running an activity, but half of the time they're just sitting there. My mom has been wandering more, and the "doctor" met with her but didn't say anything to me. She often goes weeks without showering and brushing her teeth (aka ADLs) and I know that no one is making sure that she eats. They drop off meals, but they're not checking to see if she's eaten. Kind of ridiculous if you ask me, but I have limited options.

The nursing staff is very focused on the residents, and accommodating of the different personalities. The activity staff does a nice job involving the residents, though the types of activities seem limited. The food options are also limited, and not very high-quality. The directorial staff is not helpful or upfront with the families once they are receiving the monthly costs. They seem to be all about making a profit. I want families to know that if they have conversations about the directorial or sales staff agreeing to something they would do for the resident in the future, that the family get the promise in writing. For the past year, we were just taking Anchor Bay's word that they would "work with us". We definitely should have had had them put a pen-to-paper of their promise.

My loved one was previously a resident at Symphony of Valley Farms and the experience was not good. Extremely poor housekeeping, poor nursing, staff do not return calls and can never take your calls. Unable to provide protein for vegetarian diet. Constant turn over of staff. They recently lost the director of memory care and recently lost their executive director. Management is extremely poor. Several upset staff and resident families. Lots of falls and no one to answer the phone or let you in after 5 pm. Filling their rooms with high acuity patients. The place was good when we first got there, but went down hill with two different managers. No accountability or quality assurance.

We didn't stay but a couple of months with St Augustine. They turned out to not be a good fit for our mom. It was a beautiful place and had many great qualities but was geared more for those that can somewhat care for themselves. There were a lot of people there that were quite happy. But Mom needed more attention than she was receiving there. Also we had some issues with admin there. I would tell others looking that If the person is able to mobilize themselves they would do ok. Otherwise they will just spend their days alone in their room. Not much motivation given to keep them active, although that's not what they advertise.

This facility is VERY nice. My problem stems from an apparent corporate takeover that happened just before we decided to move in. The person who gave us the tour, made the promises, and was actually my reason for deciding to move in announced the next day that she was leaving. On the same day, the finance person and the chef also left. My loved one hates the food, which we had sampled before and found it ok. The housekeeping seems very good. I never have a problem speaking to the Director, [name removed], about any concern. She has bent over backwards for my loved one (who can be difficult on a good day). I would suggest hiring a better chef as a start to improving. The residents that have moved from place to place say Symphony at Delray Beach is just as good and bad as any other. That being said, and I know my loved one can not live in her home alone, this is my loved one's best location.

The physical plant is pleasant and common areas are kept clean but there were issues with my mom's room not being cleaned. Regular staff is very pleasant but due to staff shortages they rely on agency help who aren't familiar with the residents in memory unit. I believe their assisted living program is okay, but I would not recommend the memory unit for a loved one.

The facility itself is beautiful, so that is a plus. But my Mom didn't like the stay. The food was too rich and often made her sick. There had been several staff changes in the kitchen which didn't help. Each time a new chef came in they had to be made aware of my Mom's dietary needs. She didn't feel the costs coincided with the care. These were her chief complaints. There was an incident where my Mom had a visitor and the person at the desk was "harsh and rude" the visitor is 92, in excellent health and mind. She would not fabricate a story such as this. I can personally say that when I sent the coordinator a very pleasant departing email, it was not responded to. For these reasons I would not recommend Woodholme Gardens.