Elegance Living, LLC

The business administrator gets things done! They need to better their communication.

My loved one was previously a resident at Anchor Bay at Greenwich and the overall experience was just okay. They raised their rates three times in less than a year and a half. More than half of the time, they did not have an Activities Director in Memory Care. They had a few good CNAs, but most of them were per diem and did not care about the residents.

Facility common areas nice private room not cleaned that often Everyone is friendly to your face Poor not enough staff to care for patients Some staff care other are there just for a paycheck and to eat the food Food is like slop cold and hard to eat The Activity director is a joke Expensive place just to sleep and eat slop Management needs lots of improvement

The laundry is not good - many things are lost. Management is not taking responsibility and needs to step up. Most food looks nasty, they need to fix things that the residents will eat. Overall I would still recommend Symphony of Valley Farms.

I would say make sure you keep an eye on your loved one as they don't do quite what they say they do there.

I have concerns with the lack of communication within Care staff and administrative staff in regards to day to day care. Things went missing and no one there took any of this as important. They did not address the situations properly. Based off of our experience there, we would not recommend St. Augustine Plantation to others.

Anchor Bay I didn't like the feel of the memory care wing. It was just one big room when they weren't in thier rooms and they charged you for everything they did as far as care.

The space is beautiful and is very festively decorated for holidays. My mom's bedroom floor, doesn't seem to have been washed in the 3 months she has been there. The receptionist and directors are nice and some of CNA's are, but too many per diem CNA'S.{name removed] is wonderful and there are some good CNA'S, but they use too many per diem CNA'S, who are not familiar with the residence or their care. I heard the food is good.Some of activities are on video, i.e. exercise, which limits human interaction. I think it is a decent place and my mom seems happy.

They have nice sized apartments and its a beautiful facility. We would recommend this community to other families.

Our experience has been okay. There are some items that could use improving overall such as food, activities, and communication with the family. I would recommend you ask several questions to make sure it will be a good fit, and to allow your loved one some time to settle into the community. The community did a great job during the tour of marketing and selling the best of the community, and not all of it has been good for us.

When my Mom was at Symphony some of the care she received was not very good. My Mom was in memory care and half the time she asked for help no one came. Besides taking out the garbage, Symphony staff rarely did cleaning in my mother's room. And we often saw flying bugs in her room, gnats from food left out by the kitchen almost every night.

I toured this community and it was ok. The rooms seemed a bit smaller than most of the other places we toured.

My loved one does not like the food. The food needs to improve, and they need to alter to particular dietary needs. The activities are okay. They need to encourage the residents, to move around more on their own. Overall, we are not happy with Gardenview.

They had nice rooms, but had no activities, and the turnover in staff was a red flag.

This is a typical community. They do not go over and above in my opinion. I feel like they get them and sit them all in one room and the residents just seem to sit in one place all day. I put my father here for him to get socialization and everything and I do not feel like he is getting that here. I go every day because I am close and sometimes I have to speak up to the staff about certain things with my loved one.

Our loved one was their for respite care and we told the staff upfront our loved one was going to be a chore because they had been living on their own for many many years and it was kind of like "my way or the highway." If our loved one was more willing to engage we would of given this community all 5 stars but they just made it difficult. We do not blame them for anything, they really did try their best. All the staff we did deal with were friendly, and cooperative.

This community was to clinical for my needs. I knew they did a great service and heard great things about them but it was just not the right place for my loved one.

The time here was during the pandemic with restrictions. The community has memory care. There are a lot of times when I visit the residents are asleep around a common area. The caregiver is sitting with the residents. This is a concern for me. I'm not getting a sense of activities for the residents. My concern with the pandemic is I'm not understanding with mask wearing and restrictions, especially children visiting with the residents vaccinated. They are requiring for children under 14 window visits or outside by schedule only. It would be nice to see the family inside the community for our loved one.