Elegance Living, LLC

It was good; however, the food. Everytihng was pasta, so being a diabetic, having high blood pressure, they had pasta for every single thing and they didn't havew any choices like weight watchers or low sodium or something like that. For whatever reason, it seems to have a major turnover in staff, they switched management and there was a lot of turnover. It didn't really affect her care, but it was upsetting to her not to have the same people taking care of her.

No communication. Trying to get someone to call you back was difficult at times.

Dealing with Woodholme Gardens Assisted Living Facility in Pikesville overall thus far has been a fairly positive experience. Woodholme rates higher in facility attractiveness, meals, and activities. Staffing needs to be increased with quality, qualified staff from the Director’s position to the health aide’s positions. Most of the staff has been observed to be friendly and caring, however, unfortunately, my brother has experienced some staff who have not been pleasant and have demonstrated unexceptionable healthcare practices. Healthcare services at Woodholme overall could improve. There have been several times when my brother has fallen in his room and has used his alert to call for help and no one immediately responded. He ended up waiting a substantial period of time. The cost of Woodholme is way too much to be encountering these major short comings we’ve experienced at WALF, especially in the most essential areas of affordable cost and healthcare services.

Today my sister in law, a resident of Wentworth was discharged by the hospital. Because the release happened after 3 pm, Wentworth said she needs to go back the following morning, "It s protocol". So she is now with her clothes and a bag ready to go back sitting at the local hospital on her bed waiting for tomorrow morning to go back to her residence for which she pays in advance every month. My discussion with staff was always answered with the word" Protocol" . Few times earlier this year she got back from a hospital stay to the residence later in the evening and nothing was said. If something has changed in your protocol, you need to inform to everyone involved and the date of the regulations that are in effect.

I think they did a really good job onboarding. It is a very intimate facility. However I did feel that they nickle and dime you to death

There is poor communication. One person will tell you she is eating great and the next person will say she isn't eating. Every time I am there, not one person walks past her room to check on the patients. They do have fun activities.

They are good to the residents. The food is good as well. The rooms are very good size. Have room for a bed, chair, small sofa, lamps etc.

Overall, it was a good experience. She was there for 11 months. I live out of state, so only visited a handful of times. Whenever I did, there was never any toilet paper in her bathroom. A friend who visited said the bathroom was not clean. When she was discharged, she was taken to the hospital due to aggressive behavior and they told the hospital she was not allowed to return. This ultimately left her "homeless" until she was accepted to another facility. So overall, the place was fine, but I do not like how it ended. Also, many items were missing from her room, including a brand new pair of shoes, personal items, pictures, etc. We never got these items back.

my mother had pictures taken of her inappropriately last October and we've taken her out since then but we have not heard anything about the case nobody will answer my questions so I can't say the care there was that great for the value her meals were fine activities I think she went to a few activities but the cost I feel for the care was just a little high. Her clothes were always disappearing and she always had somebody else's clothes they had lost her bedspread for like 6 months nobody knew where it was at and then it just appeared one day when I kept pushing for where it was at.

Overall I've been pretty happy. I'm sure anyone can find issues wherever they go especially when your looking at how there car for your mom. No one can be perfect. You should keep tabs on what is happening and visit or get to know the staff. The room sizes are great. Besides clothes I have not had to bring anything else in for her. Only special treats we take for her.

We weren't very happy with Tranquility. They seemed short on staff and the facility was not very homey feeling.

They don't do what they say they do change pads when dirty/wet. (i.e. change bedding when she has shower get shower when schedule). Bring to a attention health issues Don't use medication provided for issues.( Infected toe sores on buttocks) Don't engage/work with them as a advertised. Don't relay information about residents to next shift. Lost jewelry (never found) bedding, glasses, teeth ( they don't notice things) Meal are always the same thing too fancy, no ordinary home cooked meals. Menu need changed. (i.e. meatloaf alfredo, turn/egg salad sandwiches)

I would not recommend to anyone. Constant change in leadership and staff. Did not follow through on care promised. Very disappointing!

The business administrator gets things done! They need to better their communication.

My loved one was previously a resident at Anchor Bay at Greenwich and the overall experience was just okay. They raised their rates three times in less than a year and a half. More than half of the time, they did not have an Activities Director in Memory Care. They had a few good CNAs, but most of them were per diem and did not care about the residents.

Facility common areas nice private room not cleaned that often Everyone is friendly to your face Poor not enough staff to care for patients Some staff care other are there just for a paycheck and to eat the food Food is like slop cold and hard to eat The Activity director is a joke Expensive place just to sleep and eat slop Management needs lots of improvement

I would say it's been pretty good. There were a number of glitches in the beginning that I was really upset about. And there are still some glitches… I feel like for the amount of money they charge there should be less issues going on. But [name removed], who runs Symphony, is very nice. It is a nice facility, and it is very clean.Some of their staff is awesome. I feel like if they could hire some more people that were awesome, then it would be a different story. But they seem to have a hiring issue like the rest of the US right now and it is to their detriment that they have staff that doesn't give 100%... but they need bodies to work.

The laundry is not good - many things are lost. Management is not taking responsibility and needs to step up. Most food looks nasty, they need to fix things that the residents will eat. Overall I would still recommend Symphony of Valley Farms.

Our family had an in person tour with Brentwood at Fore Ranch and overall it was a good tour experience but it was small and not too light with the only window in the bedrooms that we saw. There was none in the living room/kitchenette area.

I would say make sure you keep an eye on your loved one as they don't do quite what they say they do there.