Elegance Living, LLC

I am happy to see my father in happy with this community. the staff is nice and caring to his needs. the community is always very clean and maintained. The food is excellent and a good variety of meals. He likes talking with the other residents. They do offer nice activities. We would recommend this community to other families for great care and value.

Our experience has been a rocky start. Our mother has aniety issues. After she was placed we were told that in cases like her they usually recommend starting medications for aniety prior to placement. So she was removed from home for escaping and trying to break windows. She is now receiving treatment for her aniety and hopefully can return soon and be happier. We also have moved her from thr 300 unit (where the residents and some staff sleep and watch movies most of the time) to the 400 unit. The residents there and more active physically and mentally. The staff in 400 seem to engage the residents more. Fingers crossed that this time its the perfect fit.

They are terrible with their communication, within the management. I did not receive an invoice for the month of October until the last week of the month. No follow through either, but the food is good though.

It was kind of a mixed bag. It's new and beautiful. There were some good connections, and there were some snags. It was hard to get a response, and to get things done. They are still new, and they need some time to work on some of the snags.

The front line staff is great, but the management is terrible. There was no follow-up or follow-through. If it was not inconvenient to do so I would probably move my relatives somewhere else due to the issues with management.

We toured this facility when we were looking into options for our loved one. We were not impressed at all by this community. It was a nice enough looking place, but the rooms were extremely small, especially the shared rooms. The cost was higher than others we had seen, despite the small size of the accommodations. They were also not flexible with their billing, which would have put us in a difficult position as we waited for word on our loved ones VA funding.

The place is clean and the staff is friendly. Everyone was very nice. If you're looking for assisted living it's a nice small place. The memory floor however is understaffed and the residents spend the day sitting in a TV room. My dad got pressure sores from sitting in the same position every day and ended up in the hospital. He's no longer at Woodholme Gardens.

They were only here for about a week before they had to go to the hospital and then when they were re evaluated Pacasset said they couldn't take them anymore. It doesn't have fireproof walls, it is less expensive than some other ones, but they do not have the rehab so if they need to go to the hospital and can't come back to Pocasset you have to scuttle around looking for a nursing home at the last minute because they won't take you.

We talked to them on the phone, they're family owned and people speak very highly of them, but they rooms were too small. The other downside is their staff to resident ratio was right at the edge. I even asked the girl who gave us the tour "What happens when someone calls in sick" and she said that they try to get someone in to cover but I said that if someone's out and you can't get someone in then you don't even meet the minimum state standard of staff to residents and she had to admit that that would be the case.

They're going great, we're in good shape and we're going to do another short stay over labor day.

Greenwich Bay was nice with updated furnishings and carpet, but we didn't like the small rooms, lack of a real kitchenette, and that it was on such a busy street. I worry about bringing my children to visit when the patio area is facing and close to Post Road.

Too upscale for my mothers tastes

apartment has no bedroom and is badly designed for both a sofa and bed

Older decorating theme. Not as many open common areas. Smaller studio, smaller bath - just not as nice as Atria and further away and poor access on/off Rt. 114 - dangerous getting in and out.

This one is not really set up for couples unless they will be separated by type of care or they put a door between two rooms. Has memory care unit; Alcove room for 2 people Has "wellaware" motion detector system to help with noticing major changes.

Great facility, friendly staff, committed management. Could improve incontinence management with the time it takes to get to the patient for changes. Overall, great senior living home.

Our mother has been at SSQ for a while. The hands on staff are generally very caring and loving. The communication between the administration and the resident's family is poor and worrisome. The communication from administration to line staff is poor, often resulting in the staff being unaware of residents issues. The staff that feels this as a "calling" are great but they are not trained , under staffed (although meets the state guidelines). The excellent staff are not rewarded and have frequently left. The resident's families formed a family council which has been the best source of information. The council has had multiple requests to meet with the owners and have been refused. The food is inconsistent and seems to reflect budget issues. the activities have been very poor. One of the greatest strength's is that the family members visit frequently and often live in the area. This place has great potential but has been very disappointing.

My mom is a current resident and while they were quick to get her in and sort of help with the move, they really haven't done much since. The nurses do their best, but they appear to be short staffed and have not been paying very close attention to my mom much at all. There have been several administrators who have left since she started, and the communication there is not just bad, it's non-existent. I honestly am not sure what we're paying for beyond rent. A lot of the time the residents have 1-2 people running an activity, but half of the time they're just sitting there. My mom has been wandering more, and the "doctor" met with her but didn't say anything to me. She often goes weeks without showering and brushing her teeth (aka ADLs) and I know that no one is making sure that she eats. They drop off meals, but they're not checking to see if she's eaten. Kind of ridiculous if you ask me, but I have limited options.

This place is no longer a senior living facility. Residents had to be moved out by Dec. 2024. Thankfully, we moved my parents from here a year ago. Used agency workers who could care less about the residents & had, on numerous occasions, yelled at my parents. Rooms were never cleaned unless we went in & did it ourselves. Activities were very limited & held at opposite end of building from residents, making it hard for some to get to. Raised the cost 3 times in last year they were living there. Only good thing was the food.

The nursing staff is very focused on the residents, and accommodating of the different personalities. The activity staff does a nice job involving the residents, though the types of activities seem limited. The food options are also limited, and not very high-quality. The directorial staff is not helpful or upfront with the families once they are receiving the monthly costs. They seem to be all about making a profit. I want families to know that if they have conversations about the directorial or sales staff agreeing to something they would do for the resident in the future, that the family get the promise in writing. For the past year, we were just taking Anchor Bay's word that they would "work with us". We definitely should have had had them put a pen-to-paper of their promise.