Elegance Living, LLC

The activities were completely shut down due to the pandemic.

My loved one had a short stay at Atrium at Serenity Pointe. The staff did a good job. My loved one didn't like the lock down due to the pandemic. They felt isolated during the time they were there.

The staff members at the community are all very nice, but our loved ones say the quality of the food is not really that good. Due to covid they are having to eat in their rooms on plastic plates and not in the dining room.

We have not had the best experience with Brentwood. It is a multi-building facility, under normal circumstances that would be alright. It is a better facility if people want to be more independent and do not need a lot of help. My dad said the food was all cold when it was delivered. I would not recommend at this time.

This facility is not managed well. They have had 4-5 directors in less than a year and a half. They don't keep up with the room maintenance. The food is good and they have a good variety. At this time I would not recommend this community

This community is beautiful to look at, all the personnel that were there actually worked, and were actually engaging with the residents. They were certainly friendly as well. The layout is very nice, it's done in a way to look like a large home, there are a lot of gathering rooms to get together in, and the food they serve is very good. However, after our loved one had been there for awhile we learned the truth, our exceptions were rarely met, the nurses that were there weren't the best nurses, the people who ran the place were mediocre. given this industry, this is probably the best place in the surrounding area.

Most of the staff members at this community were wonderful, however some of them we could never get a hold of. The individual that we found was the most helpful to get information from was the receptionist. The facility itself was very attractive and is newer. We thought the rooms were nice, however we did not like how he was in a suite that had the controls to the AC/heating unit in the other residents suits. So our loved one never had control over the temperature. This community said they had gourmet dining, but from our understanding the food was awful

Pretty good...

Nursing staff not informed of changes to Mom's care by Nursing Supervisor. Communication is poor. Some days bathroom was not cleaned properly. Care services that were paid for were not given without reminders from family.

This facility advertises itself as assisted and memory care, but in the details of the website, talks about independent living. Which is it?

They seem to have trouble keeping help here. When mom rings her beeper, often no one comes for more than an hour. 1 helper to 15 people is really too high. The food is ok. It would go a long way to have more nurses or care managers, and more help for the residents.

After extensive research & visits to several other places in early 2017, I moved my 87 yr. old Mom & 89 yr. old dementia-diagnosed Dad to Brentwood. I was so happy. The prior director ([name removed]) & her staff were absolutely stupendous. A year+ later, after mgmt’s unexplained removal of Brentwood’s astoundingly fantastic hands on director, Brentwood is now limping along with new mgmt. & constantly changing support personnel. The dining experience is so very important to our elderly & yet, regrettably, it is surprisingly disappointing. Although new chef is so much better than the prior chef, I gather Brentwood’s food budget has been reduced cuz meals are repetitive, boring, & non-inventive. Some servers (with the exception of [names removed] & a couple others) are not enthusiastic about our precious elderly residents, some of whom are mentally compromised. Thankfully, the aforementioned servers are super attentive to our residents, lovingly relating to them by name! Compared to visits to 1/2 dozen other facilities 2 years ago, I thought Brentwood was the perfect place. But after 1-½ years, I’m now very disheartened. I wish Brentwood offered more interesting activities (run by actual staff rather than no one showing up) & made more of an effort to encourage residents to participate in them. I’m sad to say I’m seriously thinking about looking at other assisted living options... & I certainly don’t want to. At 88 years old, Mom doesn’t want to move but how can I allow her to stay?!

Beautiful facility. Good to see diversity among residents and good to see them actively engaged and having a good time. The big push is for a shared room to help keep the costs down. This is not appealing for my situation. Basic prices are raised by exorbitant add-ons. With a minimum add-on of $800/ mo., the cost of a shared room is only $20 cheaper than a studio at the Atrium. And these are supposedly special offers that must be decided on quickly or they disappear.

high end; i visited symphony facility in Lauderdale. worth looking at just to see what you are getting for your money.

My tour of this community went well. The staff I came across were friendly, and nice. From what I saw the community appeared to be well-kept. It was a pleasant experience overall. I do find another community that suited our needs better, but everything went well during my tour of this facility.

There were a few things that have concerned me since my friend moved into Brookdale Pocasset Bay.One day she wasn't feeling well. She was in her room all day and no one did a "wellness" check on her. I feel like they should be more attentive if a patient is ill. There was another thing, the one of the housekeepers broke a very valuable trinket.She didn't report but I think she should have. Other than that it's a very nice place. I've eaten lunch with her a few times and the food is very good. She liked that the community is in a familiar area and they gave her a special to move in.

They couldn't be more helpful when trying to get someone in-after that they are detached. Most nurses and aides are kind and helpful-food is horrible. top management here is horrible.

This is a very nice community and the staff has been helpful as much as they can. They do offer my parents activities they just have not started to participate yet. I like the food, but not sure how my parents feel.

I am happy to see my father in happy with this community. the staff is nice and caring to his needs. the community is always very clean and maintained. The food is excellent and a good variety of meals. He likes talking with the other residents. They do offer nice activities. We would recommend this community to other families for great care and value.

Our experience has been a rocky start. Our mother has aniety issues. After she was placed we were told that in cases like her they usually recommend starting medications for aniety prior to placement. So she was removed from home for escaping and trying to break windows. She is now receiving treatment for her aniety and hopefully can return soon and be happier. We also have moved her from thr 300 unit (where the residents and some staff sleep and watch movies most of the time) to the 400 unit. The residents there and more active physically and mentally. The staff in 400 seem to engage the residents more. Fingers crossed that this time its the perfect fit.