Elderwood Administrative Services

My aunt has been there since December and has been doing good. We started looking at places because she was not safe to be at home and she didnt want to live with family. She is doing more now than she was at home. She goes on trips and attends the happy hour. The facillity does the cleaning and manages her doctors appointments. She is making alot of friends as well. One of my aunt friends needed a facility as well and we encouraged them to consider Brookdale.

The staff at this community are friendly and helpful. Mom likes the food and they do have plenty of options. There is a full calendar of daily activities. The community is clean, bright and well maintained. I would recommend this community.

The staff are pleasant, receptive and helpful. Mom enjoys the dining staff and the medication technicians. The food is good, however it seemed a little salty. They offer daily activities. The activities director is nice and good at encouraging the residents to participate in them. The community is clean and I would recommend this community.

Our family was very satisfied w/ the facility and care as was my Mother who was a patient and has returned home. Anthony

My mom has been there a week an a half she is adjusting very well. They are very helpful in getting all medication changed over to their pharmacy. They are helping her to get to the activity's and meals until she learns her away around. They were very good in helping me make this decision and doing the paper work and Doctor things we needed to do. I would recommend Brookdale West Side to any of my fiends if they needed someplace to help with their parents.

I have given a five star overall rating. We toured facilities that had larger rooms, but they were almost $1,000 more a month. The studio is large enough for a twin bed, small table, recliner, tv and small refrigerator. People are very caring and helpful to the tenants. The reason I put four stars under care services is because when my Dad pulls the cord in his room it takes at least 20 minutes for someone to respond. In my mind that is too slow of a response. Thankfully, in my Dad's case, it was not an emergency. Overall, this is very nice and comfortable with caring staff for the money.

I recently toured Tonawanda Manor and was extremely impressed by the facility, the bright atmosphere and the exceptional courteous staff! Right away, I could not wait to put my application in for my mother! I know she will be extremely happy there! It is a bright and very accommodating facility with a beauty parlor and even an ice cream parlor which my mother will love! The rooms are beautiful and spacious and the dining room was beautiful, and although there is a wait list, as Mom does not have private insurance, it is worth the wait!

We were thrilled with the friendliness and quick service we received. The atmosphere is homey and friendly by both the staff and the clients. Our questions were answered patiently and issues were explained clearly. They were considerate and thoughtful in their responses to our family needs and issues.

Mom just moved in on Monday and today is only Friday, but so far we have been very impressed with Elderwood in West Seneca. Everyone has been very friendly, helpful and supportive. Making this type of change is not easy and the staff recognizes that and works with people to make the transition as easy as possible. The food is good and there are several activities to choose from if wanted.

Everyone seems to know my Mom by name even though she never met them before. She loves the food.

From our first meetings, through move in and now in our second month, all has progressed with as little stress possible.Not an easy decision or transition however the administration and staff at Emeritus Colonie Manor has eased our family and especially our Dad into this new stage of living. He is comfortable, safe and well cared for. We pay an enhanced fee (still 1/2 the cost of other local residences) as my Dad is visually impaired and also receives shots daily. Still independent and treated as a person with dignity. He has also made new friends and is very social. We can rest knowing that we have made a good choice.

The community is beautiful. It's great. I'm keeping it on my list for myself. They were great! I would recommend it to anyone. It just wasn't the best fit for our needs at the time.

My mother is very pleased with the facility. The staff is friendly and truly creates a "home" for her.

I think things are going quite well. There have been a couple problems but all in all it's pretty good. I thought the place was very nice and very clean. I think that's a real good value too. The care is really good. I think everything is good. From talking to my parents, it seems like they're involved in a lot of things up there. I think they like it and they're doing well. It was a good choice. I'm so glad that Patrick called me and convinced me to come up and see it.

The staff was very nice and helpful here. They do not offer independent living, only assisted living. They were very nice in talking with me, but the residents here were in need of more care than what we were looking for.

Facility is all private rooms. Nice sitting area outside during summer, under cover from sun and rain. Many activities and staff encourage residents participation. Nursing staff communicates resident's needs to family timely.

Most of management staff has been there for many years and work as a team. Small amount of residents and a family feel.Food is excellent. Rooms on the smaller side compared to a lot of facilities but they are modern.Activities held every day including the weekends.

Staff turnover had been crazy for awhile, but the past month or so things seem to be improving.

In the middle of the village. [name removed] sits on the front porch as often as she can watching the world go by. Most complaints involve the behavior of the other residents. Housekeeping can be haphazard but they are responsive to your concerns. We would choose this facility again.

Elderwood is very clean and comfortable. We were very satisfied overall with the card she received. I would recommend Elderwood in Hamburg, NY.