Elderwood Administrative Services

Our loved one paid privately for a year, and she had a fall and fractured her neck. After screening her they said they would not able to take her back and care for her. No one can answer a question except for the administrator and they always seem to be unavailable. We were just very frustrated.

Laundry service provided includes loss of clothing and personal linens owned by residents. Once in a while all laundry can come back to the resident dyed blue. There is no replacement, or reimbursement of items lost, or damaged by ELDERWOOD. Cleaning of resident rooms sporadic as is making beds. Weekly plumbing back ups on sinks and toilets. RENT INCREASES as high as 26% with less than 30 days notice. Staffing inadequate to provide proper care and safety of residents. Can sign out residents without seeing any staff when arriving or leaving.

We were quite unhappy with my loved one's stay at this Brookdale location. One concern that we had was the fact that the security of the facility was very weak. My loved one had little to no security. We were also unhappy with the fact that my loved one did not receive medication for an issue that was [Removed], which was upsetting. Overall, this was not a good experience.

Not enough care. My grandmother struggled. We were promised that all care was included. Just words. Very disappointed.

This place had a very depressing tone to me. It was somewhat dark in there and the place smelled so bad of urine. It made me sad to hear that some of the residents had been there for 10 years. There was nothing hanging on the walls that was pleasant to look at or nothing stimulating that jump out at me.

This place is very poorly managed. They have a very high turnover of staff: aides and cooks. My mother just gets to know someone and they quit. The food is inedible five out of seven days per week. Chicken is so dry and tough they can't even cut it with a knife. Complaints are ignored. Many cooks have come and gone with no improvement. Managers tell you what you want to hear, then noting changes. We are looking for a new place where we don't worry about our mother going hungry. We put a refrigerator in her room and have to bring food for her every week.

Don't even waste your time visiting this [Removed]. I can't believe this is what seniors have to look forward to when they get old and sick. When I walked in the door there was a young girl with orange streaks in her hair and the whole place smelled like [Removed]. The rooms are old, smelly and feel like a prison. Staff was somewhat clueless and running around with no manager in place. They should be paying people to live here-horrible.

99% of the reviews here are for [Removed]. After Brookdale bought it, things really changed! Rooms are still incredibly small. No storage in the bathroom at all! Food quality is not worth $6000 a month! Don't believe what they say - there's NO raised garden. NO coffee shop, NO hiking trails, NO woodworking, blah, blah, blah. Whatever they promise, get in writing and prepare to pay for. And check on. EVERY TINY THING costs extra. There's no clock in the room. Forget to come to lunch on time and have to be reminded - $400 a month. And no chance to change that for 6 months (long after you acquire a clock!) Someone finally called the Health Dept about them serving SODA with meals. Now it's juices, milk, coffee, tea. Activities are pretty much a repetitive joke. The worst thing? All the great staff leave. Must be the way they are paid, scheduled, treated, managed, something. It's too bad.

My mother in law was at Elderwood for almost three years. In that time, her laundry was misplaced, her apartment lightly dusted (not deep cleaned and never did they lift anything up to dust or vacuum under it), her magazines were misplaced or taken, and a couple of times she was given the wrong meds - but they did admit it which was good. The nurses NEVER witnessed her actually consuming her pills and when I would visit, I would lift her recliner to find an entire smorgasbord of pills that she had unknowingly dropped. Of all of these mishaps and mistakes, the very worst of all is that when she passed, NO ONE came to her services, sent a card, or offered condolences with a simple phone call. She was nothing more than a monetary figure to them and for that I will always be resentful. The management quoted one rent price and continuously raised her rent knowing she would not/could not leave. Beware of them and if you elect to place your parents here, be sure to visit often and be on top of things.

I'am completely unsatisfied Brookdale Fairport. The experience has been very confusing. They have promised many things they have not followed through with. I do not feel comfortable with my sister living in this community. If I could do it all over again, I would ask for print out of all the things they promise in the interview. Also I would like a print out of the nurses certifications. They are not to provide the level of care my sister needs, and it has been a horrible experience.