Continental Senior Communities

The residents and the staff members at The Bristol community are very friendly and we enjoy the variety of activities they offer. They have different board games like Rumicube, different painting classes, craft classes and group discussions.

It's like a cruise ship that hasn't left the dock yet. The Bristol has done a very good job at adapting to the pandemic. It's a place for people who want to come in and be taken care of. The general staff is excellent.

Glenwood has had some turnovers within their staffing so sometimes they were forgetting to help our loved one get dressed, but the staffing has stabilized more and we do think they are trying their best given all the circumstances. The associate director who runs most of the things there is just fantastic, and the lady who interacts and mingles with the residents all day long is just wonderful, we absolutely love her. Unfortunately our loved one is not the biggest fan of the food and in return is loosing weight. The meals look appetizing enough, but it is just kind of bland. Our loved one is a big introvert so he does not take advantage of the activities, but we do know they have a lot going on. There is singing everyday and the even set up bowling in the main area. Right when we walked through the doors at Glenwood right away we noticed how nice it was, it is very attractive and the value for cost is very reasonable.

We chose Highgrove at Tates Creek because they were the cheapest when it came to the value for the money. The meals here are chef prepared and if you do not like what he cooks on the daily menu, they will cook you whatever you would like. Overall I would recommend to others looking.

The community is very good. They take good care of the residents. The staff has been fine to work with.

The community means well and the staff is very nice but there is a lot of turnover in the community. My loved one is happy and that's all that matters. The community is a couple of years old but it is very beautiful and cozy.

The COVID-19 pandemic has forced assisted living facilities to operate at less than ideal circumstances. I had hoped that my mother could have combined a safe, protective living environment w/ the social life she enjoys. Ashton Grove is doing all it can to beat that expectation while keeping its residents as safe as possible from coronavirus outbreaks. The circumstance has meant compromising some of its daily services to its residents. Always, though, there is a sense of love and care that triumphs over the temporary compromises. It has been as good as one can expect w/ limitations forced upon it. But the leadership and staff have never been less than 100% caring, loving, and professional!

Again very beautiful but out of dad's budget range. Would love to see her in such a lovely place.

This community is not completed but attention given to me has been excellent.

Needs to continue improving food selection and quality at noon and evening meals. Ensure/improve accurate up to date prescription information to all CNA’s. Replace trash bins when trash picked up. Get fire alarm system fixed.

I have no complaints about the tour I had at this community. The staff where on time to our tour and made sure to give us a detailed look at everything they had to offer my loved one. It was just not the right fit in the end decision for my loved one.

The Glenwood was a very nice place, and everyone was very friendly. I am sure, for anyone looking for this location this would be a great pick. It would be about an hour drive in traffic for me and we were looking for something closer.

My tour of this facility went pretty well. From what I saw everything looked nice and clean. The staff was kind and courteous. They were informative and answered my questions. It was a nice tour, but not the place for my mother and her needs. This is nice community with kind people.

This was a nice community but the prices were a little higher than other communities. It was really expensive and did not have as many activities and things to do as another community that I was looking at and the location was also further. The community was not bad at all there was just another community that worked out better for my loved one.

It is an Assisted Living community were you can engage with others. It is a newer place. It is very clean. I have had issues with upper management. The care staff was friendly. The food was pretty good. They have a movie theater with popcorn, they have cooking classes, crafts, and games. The rooms are nicely set up and have a patio. Their assessment of my wife was not accurate. The executive director was not easy to deal with.

Current staffing issues. Mom fell and was left on the floor 58 minutes before someone got to her. She had her alert button and pushed it multiple times. She was scheduled for help with showers twice a week and staff only showed up one time in the two months she's been there. The first time they did her laundry they lost it. She also states it takes forever to get served in the dining room. These are all issues that are apparently being addressed but have yet to be resolved. The facility is clean and there are some outstanding staff members.

We presented to them what our Moms needs were and they misrepresented what the staff could do to meet her needs. It was nice enough but wasn't what our Mom needed.

I told the director that we were leaving. The secretary when I mentioned our departure to her is the one who told me to write it, a trick to get 2 more weeks from the director? That sounded like it!

Highgrove was bought out last year by a different corporation. Everything kind of went downhill from there. Different company in charge of food. Sandi was left in her room to eat meals alone. At the beginning of this year, the executive Director and the Memory Care Director left. Her room was always dirty. It was an ongoing problem. Other than the Memory Care Director, staff was not very friendly. Overall experience was not good. I would not recommend it to anyone.

Poor leadership and scheduling of staff. Some staff is good, but majority are either from a TEMP company or in CONSTANT turnover. Meals are mainly premade foods, frozen foods, boxed juices-- Very little fresh food. This facility is only for families that can keep a close eye on their loved one.