Continental Senior Communities

All of the staff were very nice but they were too "in your face" with their marketing and it was just a little too much for me. It was a nice clean facility but we did not really see any residents out and about.

I would recommend you look into the community to see if this would be a good fit. The food is really good, and if this is important, then I would give it a thumbs up. For independent care this is a good place. The assisted living area is not one I would recommend. They just had a new director come in. The bad outweighs the good; however, there are good staff to work with. I think this also has to do with who they are able to get to work there due to the job climate currently.

Our family had an in person tour, and there were still restrictions we had to wear masks. Cherry Blossom was a good tour, but our loved one liked the size of another community and space of their apartments a little better.

The dining room menu was very basic. The property was clean but dated. Apartments were spacious. Good location close to shopping/dining. We did not choose because their independent living was only 2 bedroom cottages separated from main building. My parents desired independent living within the main building.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

Our loved one is no longer there. What they could improve on would be that the staff wasn't very helpful according to [name removed].

While the facility presents like a high end hotel, that is a deceptive facade. When relative moved in food was very good, but as management changed (often) records were lost, policies changed and communication with outside family members was negligible. Caregivers were (mostly) excellent and caring, but stretched thin. Finally removed the family member to an alternate location that was smaller and better managed. Recommend doing research by getting copies of policies and more before signing up - don’t rely on the word of the person “selling” the experience.

Food is good. Communication between medical personnel and doctor on site very poor. They are severely understaffed from top administrative position to daily workers.

Inconsistency with staff competency. Some are magnificent, others way below par. Unreliable medication distribution for patients. A lot of miscommunication amongst staff…no one seems to be on the same page. Unsupervised menacing residents disturbing/harming other residents. A lot of repeated missing personal items. No clear guidelines provided to visitors regarding visitation is provided.

My husband was only there two weeks for respite care. I was not pleased with the place. They were short of help. That was the one major problem.

The local staff is very friendly and helpful. However, their corporate practices are very unfair. My wife spent over 5 years in this facility and passed away. They would not reimburse me a fair amount of money for her final prepaid rent.

My father lived in memory care at CB for 20 months. At first the level of care and cleanliness was what we expected for a private pay facility. As time passed, staff and admin changed over rapidly and not for the better. The physical facility itself deteriorated. Promised individualized care vanished. Patient assistants are overworked and underpaid. CB has a donation box set up at the front desk so staff can feed their families. One has to wonder where the 14% rent hikes are going. I feel genuine gratitude for a couple of patient aids and one nurse, and the food seemed consistently good. But corporate ownership needs to overhaul management, pay staff, and reevaluate their commitment to our elderly. I cannot recommend this facility today.

The place was amazing when we moved my mother in (approx 1.5 yrs ago). But ever since the previous directors left the facility the level of care and attention has been greatly reduced. On top of the reduced care, they are raising general rates by 15% as well as raising extra care tiers by approx 300%. We understand that inflation has affected us all and can swallow the %15, but 300% on the tiered care????? The timing is terrible due to the complete drop off in quality. Here is an example....My mother has the tier 1 add-on care we have been paying for. The RA would come in and unlock the medication drawer twice a day so she could take her meds. Cost was approx. $250/mo. We sort the meds and take them to her 1/wk. When we pick up the empty pill trays there was usually 2-3 spots still containing pills meaning she did not get those doses. So when we get a memo that states instead of $250/mo for this the rate will increase to $700/mo. Again this is during a pretty big quality down

This review is for memory care. I would want others to know that they are all about getting their money, they will tell you whatever you want to hear. The director was very intelligent and knew just about everything but it did not end up mattering. They would not let residents see the doctors on the weekends, so my dad was denied care. There were many times too when they did not change his sheets and he was left on a stripped bed. I complained about a certain staff member as well and they reviewed the video of her and fired her, I should not have had to be the one to have point that out. I would not recommend them.

My mom was one of the first residents of Glenwood. At first, in September 2015, the care she received was exceptional, but after about a year and a half and many changes in the staff, the care she received greatly changed. After some circumstances, in which I did not inform my father about, we moved her to another facility in July 2016. She was only there for a few months before passing away. The friendliness and care we received from some of the staff members was good and the activities coordinator was awesome!

The cleanliness of the facility is excellent. It is a new facility. The friendliness was excellent as well. It's a great facility and they are great people. Their monitoring system could be improved to prevent a motivated dementia patient from getting up undetected.

Was very disappointed! They were not capable of adequately taking care of my brother-in-law. Even though they sent a nurse to evaluate his condition to be able to tell us they could handle him. He fell 6 times within his first 8 days they had him. Sent him to hospital each and every time until the hospital admitted him for their care. He never went back to that facility you recommended again!

I toured with Cherry Blossom Senior Living and it was awful. The facility was dirty and smelled like urine and feces. I would not let my dog live here! I think it should be shut down by the health department.

We were here for a few days and did not have a good experience. There were people who would wander into my loved ones room. I asked the staff how to prevent this from happening all the time and they told me we would need to lock the door when we go in and also lock the door whenever we leave to prevent things from being taken - for a memory care resident, I did not think that was a very good answer. The staff are not positioned to be able to oversee all of the residents. There was a man who was naked and wandering the halls and I had to wave down a staff member, no one had seen him. They did a great job of re-directing him and handled it well. My loved one did not feel comfortable being here after that had happened so we decided to move. I had agreed to pay some of the upfront fees, but wanted to talk to the director about having to pay the full amount when we were only there a few days and I did not feel they upheld some of their parts of the contract. I wrote a letter to him explaining the circumstances and gave it a few weeks but got no response. I went into the office to make an appointment with him and again never heard back. The staff then gave me his personal line and I called and left a message and never heard back. I ended up having to write to the corporate office which was also hard to get in touch with. I felt the whole situation was handled very poorly and unprofessional.

Someone will check on you every 2 hours - Never happens. Push your button if you need help - you will have an accident (urine or bowel) before anyone comes. Néed someone to push you to the dining area in your wheelchair? There is no one coming. You think your loved one is getting what you paid for? They are not! Again, I’m making it my mission to protect those who can’t protect themselves and those who are paying inordinate amount of money for services not being provided. [removed]