Continental Senior Communities

We presented to them what our Moms needs were and they misrepresented what the staff could do to meet her needs. It was nice enough but wasn't what our Mom needed.

Highgrove was bought out last year by a different corporation. Everything kind of went downhill from there. Different company in charge of food. Sandi was left in her room to eat meals alone. At the beginning of this year, the executive Director and the Memory Care Director left. Her room was always dirty. It was an ongoing problem. Other than the Memory Care Director, staff was not very friendly. Overall experience was not good. I would not recommend it to anyone.

Poor leadership and scheduling of staff. Some staff is good, but majority are either from a TEMP company or in CONSTANT turnover. Meals are mainly premade foods, frozen foods, boxed juices-- Very little fresh food. This facility is only for families that can keep a close eye on their loved one.

It was head and shoulders above the other places I looked at - physical space and atmosphere. They are new. New and inexperienced. My concern was not addressed that my Mom had become delirious with a UTI and was able to leave the building unnoticed at 4 am consequently unable to get back in for an hour until the kitchen staff arrived. The only option we were given was to move her into memory care which was not appropriate for a temporary condition.

We have used Highgrove at Tates Creek for respite care for my mom. Overall, this facility is a good safe place for your loved one. I felt great about the care that mom was receiving while she was at this facility. I would suggest labeling your loved one's belongings with their name because things do get misplaced.

When we put our loved one in Ashton Groves Memory Care Unit in [date removed], it was an outstanding facility.. After corporate fired the Executive Director and her staff, things trended downhill. Forcing the memorary Care director out then doing the same to her replacement in short order. Things are not going good there any more. Several residents have been moved to other facilities by their families because of a lack of faith in AG leadership. Memory Care standards for Care, food, and activities have noticeably declined. We hope that the new Executive Director and hopefully a permanent fill for the Memory Care Director will greatly improve matters. Comments below reflect the MC Unit, not AG as a whole.

All of the staff were very nice but they were too "in your face" with their marketing and it was just a little too much for me. It was a nice clean facility but we did not really see any residents out and about.

I would recommend you look into the community to see if this would be a good fit. The food is really good, and if this is important, then I would give it a thumbs up. For independent care this is a good place. The assisted living area is not one I would recommend. They just had a new director come in. The bad outweighs the good; however, there are good staff to work with. I think this also has to do with who they are able to get to work there due to the job climate currently.

Our family had an in person tour, and there were still restrictions we had to wear masks. Cherry Blossom was a good tour, but our loved one liked the size of another community and space of their apartments a little better.

The dining room menu was very basic. The property was clean but dated. Apartments were spacious. Good location close to shopping/dining. We did not choose because their independent living was only 2 bedroom cottages separated from main building. My parents desired independent living within the main building.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

Our loved one is no longer there. What they could improve on would be that the staff wasn't very helpful according to [name removed].

While the facility presents like a high end hotel, that is a deceptive facade. When relative moved in food was very good, but as management changed (often) records were lost, policies changed and communication with outside family members was negligible. Caregivers were (mostly) excellent and caring, but stretched thin. Finally removed the family member to an alternate location that was smaller and better managed. Recommend doing research by getting copies of policies and more before signing up - don’t rely on the word of the person “selling” the experience.

Food is good. Communication between medical personnel and doctor on site very poor. They are severely understaffed from top administrative position to daily workers.

Inconsistency with staff competency. Some are magnificent, others way below par. Unreliable medication distribution for patients. A lot of miscommunication amongst staff…no one seems to be on the same page. Unsupervised menacing residents disturbing/harming other residents. A lot of repeated missing personal items. No clear guidelines provided to visitors regarding visitation is provided.

My husband was only there two weeks for respite care. I was not pleased with the place. They were short of help. That was the one major problem.

The local staff is very friendly and helpful. However, their corporate practices are very unfair. My wife spent over 5 years in this facility and passed away. They would not reimburse me a fair amount of money for her final prepaid rent.

My father lived in memory care at CB for 20 months. At first the level of care and cleanliness was what we expected for a private pay facility. As time passed, staff and admin changed over rapidly and not for the better. The physical facility itself deteriorated. Promised individualized care vanished. Patient assistants are overworked and underpaid. CB has a donation box set up at the front desk so staff can feed their families. One has to wonder where the 14% rent hikes are going. I feel genuine gratitude for a couple of patient aids and one nurse, and the food seemed consistently good. But corporate ownership needs to overhaul management, pay staff, and reevaluate their commitment to our elderly. I cannot recommend this facility today.

The place was amazing when we moved my mother in (approx 1.5 yrs ago). But ever since the previous directors left the facility the level of care and attention has been greatly reduced. On top of the reduced care, they are raising general rates by 15% as well as raising extra care tiers by approx 300%. We understand that inflation has affected us all and can swallow the %15, but 300% on the tiered care????? The timing is terrible due to the complete drop off in quality. Here is an example....My mother has the tier 1 add-on care we have been paying for. The RA would come in and unlock the medication drawer twice a day so she could take her meds. Cost was approx. $250/mo. We sort the meds and take them to her 1/wk. When we pick up the empty pill trays there was usually 2-3 spots still containing pills meaning she did not get those doses. So when we get a memo that states instead of $250/mo for this the rate will increase to $700/mo. Again this is during a pretty big quality down

This review is for memory care. I would want others to know that they are all about getting their money, they will tell you whatever you want to hear. The director was very intelligent and knew just about everything but it did not end up mattering. They would not let residents see the doctors on the weekends, so my dad was denied care. There were many times too when they did not change his sheets and he was left on a stripped bed. I complained about a certain staff member as well and they reviewed the video of her and fired her, I should not have had to be the one to have point that out. I would not recommend them.