Continental Senior Communities

When we speak with our loved one they seem to overall like the meals and dining service. Based on the experience we have had so far with Highgrove at Tates Creek we would recommend them to other families.

The communication would be the biggest thing for them to improve on - we live far away so when our loved one first moved in they set up a group text where we would get updated constantly regarding our loved one. However the longer our loved one stays there the less and less of that communication we are getting. It is just fizzling out.

Our family had an in person tour and at the time the community had no quite opened up yet but the person who gave the tour was very good.

Glenwood has had some turnovers within their staffing so sometimes they were forgetting to help our loved one get dressed, but the staffing has stabilized more and we do think they are trying their best given all the circumstances. The associate director who runs most of the things there is just fantastic, and the lady who interacts and mingles with the residents all day long is just wonderful, we absolutely love her. Unfortunately our loved one is not the biggest fan of the food and in return is loosing weight. The meals look appetizing enough, but it is just kind of bland. Our loved one is a big introvert so he does not take advantage of the activities, but we do know they have a lot going on. There is singing everyday and the even set up bowling in the main area. Right when we walked through the doors at Glenwood right away we noticed how nice it was, it is very attractive and the value for cost is very reasonable.

We chose Highgrove at Tates Creek because they were the cheapest when it came to the value for the money. The meals here are chef prepared and if you do not like what he cooks on the daily menu, they will cook you whatever you would like. Overall I would recommend to others looking.

The community is very good. They take good care of the residents. The staff has been fine to work with.

The community means well and the staff is very nice but there is a lot of turnover in the community. My loved one is happy and that's all that matters. The community is a couple of years old but it is very beautiful and cozy.

The COVID-19 pandemic has forced assisted living facilities to operate at less than ideal circumstances. I had hoped that my mother could have combined a safe, protective living environment w/ the social life she enjoys. Ashton Grove is doing all it can to beat that expectation while keeping its residents as safe as possible from coronavirus outbreaks. The circumstance has meant compromising some of its daily services to its residents. Always, though, there is a sense of love and care that triumphs over the temporary compromises. It has been as good as one can expect w/ limitations forced upon it. But the leadership and staff have never been less than 100% caring, loving, and professional!

This community is not completed but attention given to me has been excellent.

Needs to continue improving food selection and quality at noon and evening meals. Ensure/improve accurate up to date prescription information to all CNA’s. Replace trash bins when trash picked up. Get fire alarm system fixed.

I have no complaints about the tour I had at this community. The staff where on time to our tour and made sure to give us a detailed look at everything they had to offer my loved one. It was just not the right fit in the end decision for my loved one.

The Glenwood was a very nice place, and everyone was very friendly. I am sure, for anyone looking for this location this would be a great pick. It would be about an hour drive in traffic for me and we were looking for something closer.

My tour of this facility went pretty well. From what I saw everything looked nice and clean. The staff was kind and courteous. They were informative and answered my questions. It was a nice tour, but not the place for my mother and her needs. This is nice community with kind people.

It is an Assisted Living community were you can engage with others. It is a newer place. It is very clean. I have had issues with upper management. The care staff was friendly. The food was pretty good. They have a movie theater with popcorn, they have cooking classes, crafts, and games. The rooms are nicely set up and have a patio. Their assessment of my wife was not accurate. The executive director was not easy to deal with.

Overall experience was good except when we got ready to leave it was like the change completely. We found a place closer to home and work better for us. Misunderstanding about the cost and reimbursement of funds at the end, but we took care of it. The only thing that we didn't like mostly was one time we found out that she went nine days without a shower or bath. Really nice as long as everything was smooth once at the end when question attitudes changed.

1) environment is very nice, the decor etc. wide hallways, granite countertops.. 2) staff is very kind and helpful - they are not perfect, and sometimes they are short staffed. The staff knows everybody's name, what they eat etc. 3) lots of activities each day 4) daily happy hour at the bar - well attended My Mom doesn't have any real medical issues, so if that is the case where more medical type attention is needed, it may not be right for them. We don't have any place to compare it to, as this is her only experience. Overall it has been positive

Cleanliness has not been good. Clothing and bath linens have been lost. Not enough activities. The apartment size is excellent. The food has been acceptable. The staff is good.

If her cognitive abilities were better and a move would not be so disruptive I would consider relocating her. The food is mediocre at best. Responsiveness needs improvement. Turnover of staff #1 issue, starting with chefs! Cost to value is not on par. Difficult to change once moved in - hard on the client.

All the aids seem to be very caring. Unfortunately, they have not received proper training, or any training until recently, on dealing with dementia. After my constant complaints and concerns, this is being addressed. On certain issues they were to willing to accept a refusal instead of redirection. This seems to be improving

Current staffing issues. Mom fell and was left on the floor 58 minutes before someone got to her. She had her alert button and pushed it multiple times. She was scheduled for help with showers twice a week and staff only showed up one time in the two months she's been there. The first time they did her laundry they lost it. She also states it takes forever to get served in the dining room. These are all issues that are apparently being addressed but have yet to be resolved. The facility is clean and there are some outstanding staff members.