Continental Senior Communities

The community is warm, friendly, helpful, and kind to mom. The "apartment" is nice and spacious. The food is above average and mom has gained a little weight. We appreciate the activities though mom does not participate as we had hoped. The onsite salon, chapel, and sitting areas are a plus. There are some staffing issues with turnover common in the industry. We have issues with level of cleaning provided (just not as thorough and strenuous as we like, maybe too high a bar we set), took a while to get med dose packs accurate, response times longer than expected when requesting an aide, laundry service and options do not meet expectations. We chose it mostly because of the location and references from friends and are mostly satisfied. It has only been 6 weeks so expect things to improve with the new ED. Hopefully staffing issues will resolve and consistency and promptness will improve along with a higher level of fastideousness.

Big turnover in staffing, but leveled out and improving. I think the meals are fine, but my brother wishes for better. The cost is steep, but doable for us, and they provide what he currently needs.

My loved ones complaints are the food is never hot and it takes a long time for maintenance to address problems (understaffed). She has made some nice friends and she enjoys happy hour (social hour)She has said the front doors at the clubhouse don't stay open long enough to push the button and then get on her scooter to get inside. She is otherwise very happy living there.

So far things are going well. Facility staff was very helpful in establishing father in facility. I've had some issues with facility procedures that were not explained beforehand ( e.g. scheduling transportation for medical appointments, hiring someone to accompany patient if family not available, etc.) Facility very clean. Therapy staff excellent. Only issue is having to hire additional personnel to stay in patient's room for added supervision when patient was noncompliant. The cost of this was 4X the monthly facility fee. My father complains constantly about the food. Good variety of activities. Overall very happy with Ashton Grove. Friendly and caring staff. Facility is spotlessly clean and odor-free. I would definitely recommend to a friend or other family members. I would also encourage friends and family to get in touch with A Place for Mom. I probably would not have found this facility without their help.

The move in director has been very nice. [name removed] has been very nice and based on the experience I have had so far with Cherry Blossom Senior Living, I would recommend them to other families who may need a place for their loved ones.

It's at low capacity right now so they are giving good incentives. Meal plan may not be worth it depending on how much you eat.

My loved one is currently a resident at Ashton Commons and we are very happy with this facility on all aspects, so far. Based on the experience, I would completely recommend this facility to others! It is the best that I have seen! I wouldn't let my mom go anywhere else.

It is has a very homelike setting! Nice that you can be involved in things or just stay home. Feels like an apartment for her. Love the way they do their dining experience. And love that they have a bar.

Great people, flexible food options, feels good that my loved one is in a place where he can get care. They offered two large bedroooms and a garage.

What our family likes the most about the Ashton Grove community is the location and all of [name removed] help that was given. Based on the experience we have had so far, we would recommend this community to other families.

Our family had an in person tour with Red Cedar Lodge and we found they did a good job with the overall tour experience, it just came down to room availability for our loved one

We are working thru some issues. When it comes to the cleanliness it is a very nice facility. Everyone there is awesome. With the care services, again we are working through some issues. Generally the good there is good....with they would accommodate gluten free diet. The activities are very creative with a good variety. We were able to work out a good deal with the value.

We picked this community because it was the only place that would take my loved one. They have new management, so they are trying to get things in order. They are doing some remodeling and getting new furniture. They are going to make it more modern. My loved has Physical Therapy. I would like to get more feedback and communication regarding my loved ones' care. I probably would recommend to other families.

The staff members have been wonderful but we are having an issues with the general cleanliness of the community - it is not always as frequent as it should be like the sweeping and cleaning of the bathroom. We have been there quite a few times during meal service and everything seems to be really good. We were quite surprised by the activities they offer especially on the assisted living side. They have live entertainment, parties, etc. it really is extravagant .

Overall, things have been good here for dad. The main challenge is the staffing shortage, but I know that is common in all facilities. It can be challenging and causes communication issues a lot of times. But they really do try here and they genuinely care about the residents. I love that they have so many residents that are Veterans. They often do special activities for them and also offer them a discount. The activities in general are wonderful. They have a great variety and dad enjoys them. Meals can be a challenge for dad, but they really do try to accommodate his needs. Housekeeping is ok, but I often find myself cleaning again after they've come and gone a lot of times. Overall cleanliness is good, though. The staff is very nice and they really are trying to do their best here. It helps when residents have an advocate like I am for my dad. I think that's important with any facility that you have a loved one in. I would recommend them to family and friends.

When we speak with our loved one they seem to overall like the meals and dining service. Based on the experience we have had so far with Highgrove at Tates Creek we would recommend them to other families.

The communication would be the biggest thing for them to improve on - we live far away so when our loved one first moved in they set up a group text where we would get updated constantly regarding our loved one. However the longer our loved one stays there the less and less of that communication we are getting. It is just fizzling out.

Our family had an in person tour and at the time the community had no quite opened up yet but the person who gave the tour was very good.

Glenwood has had some turnovers within their staffing so sometimes they were forgetting to help our loved one get dressed, but the staffing has stabilized more and we do think they are trying their best given all the circumstances. The associate director who runs most of the things there is just fantastic, and the lady who interacts and mingles with the residents all day long is just wonderful, we absolutely love her. Unfortunately our loved one is not the biggest fan of the food and in return is loosing weight. The meals look appetizing enough, but it is just kind of bland. Our loved one is a big introvert so he does not take advantage of the activities, but we do know they have a lot going on. There is singing everyday and the even set up bowling in the main area. Right when we walked through the doors at Glenwood right away we noticed how nice it was, it is very attractive and the value for cost is very reasonable.

We chose Highgrove at Tates Creek because they were the cheapest when it came to the value for the money. The meals here are chef prepared and if you do not like what he cooks on the daily menu, they will cook you whatever you would like. Overall I would recommend to others looking.