Constant Care Management

My mom has only been at Chapters for just over a month. She is settling in nicely. The staff is very kind and patient. The facility is clean and there are always lots of activities for the residents.

This is the 2nd facility my Dad has been placed in and the 1st I've felt completely comfortable with. The facility is very modern, clean, and absolutely beautiful. The rooms feel like bedrooms and not hospital or nursing home rooms. Staff is always very helpful and friendly. Nurse on staff is always available to discuss care and answer any questions. Environment is extremely secure and even has courtyard that has flowers and vegetable plants in a very relaxing backyard feel. The care is specifically designed for dementia patients and they really do understand the behavior and how to respond to them.

Grand Brook Memory Care is a wonderful place for your love one to call home! It’s beautiful inside and surrounds a courtyard to be safely outside! It feels very open, comfortable and welcoming. Staff truly cares about each resident. If you’ve been looking for the perfect home and community look no further, you’ve found it!

Outstanding facility with highly attentive staff.

Grand Brook is a family. It's not an institution, I've found it warm and loving. I picked it because it was focused solely on memory. They don't want people sitting in their rooms, they want them engaged in activities. No place is perfect, but I've been happy with the care mom receives and would recommend Grand Brook. If you can afford it.

I like that the staff are very caring for my parent. Best overall mix of staff and facilities.

Everyone is pleasant and they always have something positive to say about my loved one. I would recommend the facility to others.

I have found the Grand Brook staff to be quick to communicate and very helpful. The activities director, [name removed], is the best AD I've encountered at any memory care community. My mom has fallen less since moving to this community, and seems overall happier.

We have been extremely pleased with Grand Brook! It feels like home, it's well run, everyone communicates very well and are attentive if I have a question or need something, they are very on top of things, and the price doesn't change as the care needs change. It's all inclusive and they have peace of mind pricing so the rates are locked in for life.

My loved one is a resident at Grand Brook Memory Care and most everything has been great. I would recommend this facility to others.

Everyone from the director to the maintenance workers are always willing to stop and help a resident with a need or answer a question. The staff all know the residents by name and are always ready with a kind word or a hug. When music is playing and a resident wants to dance the staff are always willing to stop what they are doing and dance. The activity director is amazing. My mother loves her best of all. Tina keeps them moving and thinking.

The staff is friendly and patient with the residents. I appreciate the update texts and pictures sent to me when my mom is there. I would recommend the facility to others and would consider it when we decide to opt for permanent residency.

Very very pleased with everything especially the staff. It was a great move for us. Appreciate your help and have recommended A Place for Mom to several people

My loved one is currently a resident at Grand Brook Memory Care of Carrollton and everything has been very good for him at this facility. The friendliness is great. The cleanliness, staff, meals and activities are good. The value for cost is great, compared to other Memory Care facilities in the area. I would highly recommend Grand Brook Care of Carrollton to others looking for care for their loved ones.

Very nice, and residents get the best care. Everyone seems well taken care of. Staff is very alert to residents needs and care. Place is clean and very well kept. As you walk in the place is very inviting.

I cannot begin to express my sincere gratitude and appreciation for the carethat has been given my sister at Grand Brook. The communication between the staff and myself is undeniable, the best hands down. The facility is clean and friendly. They truly care about each and every one of their patients. I live twelve hundred miles away and worried each and every day about the care she was receiving, now I can rest assured that she is being taken care of. I would not hesitate to recommend Grand Brook for top notch care and family communication.

The design of the facility, activities for the residents, and especially the interactions I observed between residents and staff. Indeed a labor of love. The experience has been very positve.

They were an only memory care facility. They prioritize and focus on engagement for the residents. It was clean and well kept. The caregiver to resident ratio was excellent.

Westover Memory Care took excellent care of my mom when she was there from 2021-January 2023 in which mom passed. Everyone was so loving and giving and it gave me reassurance she had people tending to her better than I could at my home. I would name people who went above and beyond but I don’t want to leave anyone out. Hope this helps someone who is considering making a decision for their loved one.

Grand Brook Memory Care is great. When my son and I visited here while we were looking for a place, before we needed one, we knew this was the place for our loved one. They may cost more, but we are very happy with the care she is getting here. The family was advising me it would be better for her here, than I could provide for her at home, even with some help during the day. It is hard for me to accept, but it is true.