Constant Care Management

My dad passed away [date removed]. I can tell you my experience with Grand Brook in Greenwood was excellent and I give it ten stars. Head nurse [name removed] is excellent as is [name removed] the on site handyman/janitor. Responsive staff. Activities are well staged. Kitchen is well managed and food is good.

All of the staff were extremely caring and very helpful when needed. As far as the food goes, they could improve by providing bigger portion sizes for the meals and having a larger variety on the menu. I would recommend Grand Brook Memory Care to others looking.

We chose Grand Brook Memory Care of McKinney because of the homelike atmosphere and the positive approach. The staff are all happy and caring and seem to genuinely enjoy their work.

I'm going to give a 5 in all categories, the most important being the staff. We thought my mom would stay in memory care permanently, but she didn't! I believe this was in part due to the excellent care at Autumn Leaves. [name removed] recognized her condition and had her work with him as his "assistant," making decorations and reading articles to other residents. These articles were tailored to spark memories in her past. Her memory actually came back and she's back in independent living! She's also a very picky, healthy eater and she loved the food.

This is the second place my mom has been since diagnosed with dementia as well as late stage alzheimer's. Admittedly, she can be a difficult patient. [name removed] and the incredible staff at Grandbrook have gone above and beyond to bring her into their community and given her a soft place to land. Their patience, empathy and skills have not only created an incredible community for her, but given me a peace of mind I haven't felt since I can't remember.

We picked this community for a couple of reasons. The main reason is that they offered more services like being willing to feed our family member if they could not feed themselves, or being willing to deal with incontinence and adult underwear. Many of the other facilities told us we would have to move our family member if those situations happened. We also like the fact that this was a memory care center and not a combo facility with assisted-living and memory care.

The staff was very engaging with the residents. I would recommend to others.

My dad has since passed but the staff and facility were compassionate and proactive. If I had to choose again, I would absolutely choose Grand Brook.

It's close proximity. Staff is caring & friendly. The place is clean. Great activities director who loves the residents. Meals could be better suited to individual needs example: some people could actually eat a whole chicken leg with potatoes on the side but they have to eat a mixture of chicken & potatoes/rice because other residents can't.

I would give them 5 on each. We researched and experienced several others, including more expensive places, and Grand Brook was better. Especially when it comes to personal interaction with the resident. Based on the experience we have had, we would highly recommend grand Brook Memory Care to others

My wife is no longer at Grandbrook, because she passed away in 2023. She was in Grandbrook until her death. We were extremely pleased with Grandbrook. It was by far the best place that we encountered, and the staff is outstanding. The nursing staff is by far the best we've worked with, as are the administrators and caregivers. There are many long-term employees there, which speaks to the quality of the organization. We can't say enough good things about Grandbrook and would recommend them to anyone.

Everything regarding Grand Brook Memory Care was a 5 or more. Nothing could have been better for my wife, and in addition to that, they did every thing they could to help me and my family through this journey.

Friendly and professional, my only problem has ever been a delay in answering the locked front door.

My mom has only been at Chapters for just over a month. She is settling in nicely. The staff is very kind and patient. The facility is clean and there are always lots of activities for the residents.

This is the 2nd facility my Dad has been placed in and the 1st I've felt completely comfortable with. The facility is very modern, clean, and absolutely beautiful. The rooms feel like bedrooms and not hospital or nursing home rooms. Staff is always very helpful and friendly. Nurse on staff is always available to discuss care and answer any questions. Environment is extremely secure and even has courtyard that has flowers and vegetable plants in a very relaxing backyard feel. The care is specifically designed for dementia patients and they really do understand the behavior and how to respond to them.

Grand Brook Memory Care is a wonderful place for your love one to call home! It’s beautiful inside and surrounds a courtyard to be safely outside! It feels very open, comfortable and welcoming. Staff truly cares about each resident. If you’ve been looking for the perfect home and community look no further, you’ve found it!

Outstanding facility with highly attentive staff.

Grand Brook is a family. It's not an institution, I've found it warm and loving. I picked it because it was focused solely on memory. They don't want people sitting in their rooms, they want them engaged in activities. No place is perfect, but I've been happy with the care mom receives and would recommend Grand Brook. If you can afford it.

I like that the staff are very caring for my parent. Best overall mix of staff and facilities.

Everyone is pleasant and they always have something positive to say about my loved one. I would recommend the facility to others.