Compass Senior Living

The staff where very friendly to my loved one and I during our tour. They made sure to be on time to our appointment and give us lots of great information about there facility. I just felt like it was more of a nursing home environment and was not the right fit for my mother.

Bad day to visit. Major construction due to burst sprinkler line. Facility in desperate need of upgrade anyway. Generally well worn conditions. Observed frightful conversation when waiting on appointment. A caregiver arrived unannounced in lobby to discuss a residents worsening skin condition with a administrator/nurse only to be told by same that she didn't have time this second. The caregiver and residents care was clearly simply dismissed at the time. I continued tour anyway and has not impressed and swayed from my initial poor impressions.

This facility is top-heavy with administrator-types who sit in visible offices in the main area. They appear impressive. They are friendly and good with the sales job. BUT - this facility is severely understaffed. This facility is particularly NOT recommended for anyone with any degree of dementia, as it is too large and isolating and there are simply not enough staff. My mother had a medication error here that the "nurse" never caught, leading to numerous ER visits. They also do not monitor for changes in health conditions - my mother developed terrible UTIs and the facility never noticed nor addressed them, even when asked to collect a urine sample to test for a UTI. They have a facility "doctor" who is never available to speak with family members and I suspect is only there to protect them from liability. I was never able to get any administrator to explain how my mother's care was being carried out. They have no way to connect the "points" you pay for with daily care. They also are lax with safety issues - I watched a man with dementia walk out the front door and down the sidewalk - there were no staff anywhere near the door to monitor this. The doors were routinely left open late at night with no one staffing the front area and staff usually busy in resident's rooms - anyone could have wandered in off the street. They do have the most spacious rooms I saw in any facility - it's just too bad they can't provide good care for the money that is paid.

Wildwood appearance is ok. Some things need repaired. Food is terrible. Accountability for errors (and there are a lot) is zero. Wildwood Canyon Villas pushes for residents families to pay for private nurses on top of the monthly rent. Administration makes you feel like they cant be trusted when problems arise. They blame patients for problems and then push hospice services.

This was like the other assisted living communities. We were able to go into on of the cottages. I had a very large kitchen with a living room that was quite small. In bad weather we would have to go out and walk in the open air to get to the dining room.

The staff that offered the tour was friendly but he rushed through everything. We had an appointment and he did not take the time to explain everything that the community had to offer. He did not make me feel welcome and they were not accommodating. I did not like the layout of the community. The lay out would make it very difficult for my loved one to find their way around.

Our FIL was there for awhile in the Memory Care wing. We experienced more problems than we should have. We felt he wasn't getting proper nutrition and liquids consistently. Staff was hard to find at times. Falls occur alot. The overall appearance is ok. The location is fine. But It's too pricey. Rates increase upon assessments. Lack of communication between staff and LVN's.

The promises the administrator and nurses make to you to sell you on their facility ultimately aren't kept. Caregivers are nice, but skills of care and quality of care are lacking. Many mistakes are made. Activities are ok. Food is poorly prepared. Cleanliness levels vacillate. They are made to clean the place quickly when informed certain guests are coming. Trustworthiness seems to be lacking with administration.

Our experience with Emeritus at Tulsa has not been a good one so far. The facility itself is nice looking, and well kept, and I believe the assisted living potion is probably a fine place. However, my loved one is in the memory care section and I just don't feel that they watch them closely enough, our loved one has had more than one bad fall since moving in.

It didn’t smell very good, but when we were there they had an activity bus. They said most people don’t think you can take Alzheimer Disease patients out on activities, but they do it. I liked that. I rated them low because they weren’t well lit and they didn’t smell good.

I can't recommend placing an elderly family member in Wildwood Canyon Villa in Yucaipa. Some of the care staff is friendly enough, but the overall care is substandard. Big promises, little action. The best thing is the rooms are private. But after dealing with the establishment, the nice rooms are not worth the lack of truly caring. It's just a matter of time before they try to take advantage of your situation to their benefit. It's not worth it.

The staff actually performing care for the residents at Callahan Court is caring, hardworking and responsive. However, I have not found the Supervisory staff at either the local or regional levels to be cooperative, helpful, responsive or reasonable. It definitely has the "Big Corporation" feel. The facility does no charting of care for the residents. So at any point in time, they are not aware of what was completed on the previous shift, the night before, etc. Supervisors also do not know, but just think it must be being completed because it has been written in a notebook in their staff area. Not well managed. Cae staff is not well supported by management.

My mother and step father are residents here and are currently considering relocating. They are extremely dissatisfied with the frequent squabbles between the higher-up employees and Terry's (the manager) inability to control this, and they are unhappy that some employees are consistently late for work. They find both of these things very disrespectful especially since they pay a substantial sum to reside there. They find the food to be of mediocre quality and claim the caretakers and generally pleasant but find the squabbles and the employees' lack of work ethic to overshadow the good qualities.

My sister is unable to do for herself. The care she receives is mediocre at best. There are different caregivers so it does depend on who is on duty, but there is also a huge turnover in staff & often the staff are doing double shifts, no one is at their best when working 16 hours straight. Our family didn't choose this facility, she simply ended up there (long story). It is a long drive there to visit her, so we stay 4-6 days each visit. During our last visit no one ever came in to change her (she is incontinent) during the 7 1/2 hours we stayed each day, she was wearing the same socks 4 days in a row, the first 2 days she did not have her dentures in, when requesting them to be placed the staff on duty those days had no idea how to put them in or how to use denture adhesive. Her dinner tray with old food was still sitting there at noon the next day, guessing they did not bother to bring her any breakfast on that day. 2 days in a row she was not given her evening meds, no attempt even

This place was bought by theCanopy 2.8 months ago. It has been an unmitigated disaster. Nothing has improved , but has in fact gotten worse. The activities they advertise do not, for the most part, exist. It is not exciting or enriching to live here. Stay away! Bb

New caregivers with no experience, no RN on staff, horrible food , when hospice started coming in, caregiver is so lazy they never did anything. They expected HOSPICE to do everything. Horrible environment.

We TRIED to tour this establishment for my mother and upon entering was not welcomed by anyone, given a dirty look by an employee at the entrance who was in her office and when we asked to tour the place she yelled at us about not having an appointment. We were specifically told NOT to set up appointments by my mother's social worker. (We toured 4 other places that day and were more than welcomed by every single one!) This lady went back and forth with us, being rude and unprofessional about the situation and when we tried to leave she yelled at us for not having a code to get out. I dont know what is going on here but I would never trust this place with my loved one.

My dad should never been approved for. He has first stages off dementia and this was a traumatic experience for him and me. Then I had to fight to get the 30 day fee waived. The nurse who approved him in the first place agreed when we took him out that he would have done better on the Assisted Living side. He is in assisted living at another facility and doing good.

The management is a joke, high turnover rates in management. They never have an E.D. for more than 3 months. The get rid of people like it is nothing and then do nothing to fix any problems but lie their way out of it. Quality has gone DRAMATICALLY over the past 6 months. They are an unfair facility and I wouldn't recommend them. They can't keep employees because they treat them unfair and make them work in unfair conditions. In the summer time they make kitchen staff work in a hot kitchen with no working fan or air conditioner and wouldn't let anyone bring a personal fan so they wouldn't get overheated. Save your money and take your parents elsewhere....

My mom is a current resident and the only reason I have not moved her elsewhere is because she has made friends. The residents look out for one another as much as they can. The staff are very frustrating. Not friendly, not helpful, and they do not care about the work they do. It takes weeks of pestering for anything to get done. I feel bad for residents who do not have actively-involved family members. If you ask someone for help, they will pass you on to someone else. The head nurse either lies about what her staff do, or she is unaware that her staff do NOT do what she thinks they do. The food is NOT nutritious and they are very bad about accomodations. Plus, items from their "always available" menu are frequently unavailable. I do not believe that anyone who runs this place cares about the wellbeing of the residents.