Compass Senior Living

I visited a loved one at Woodland Palms almost daily for the past three years or so, until her death. Within that time, I have seen many workers come and go; some good and some bad. It seems like most of the bad ones stay and the good ones leave or are let go. The food was not all that good and the portion sizes were very small. There were many unprofessional care givers that were too busy being on their phones or listening to music with their headphones on. I have witnessed upper management speaking to other staff disrespectfully and unprofessionally. I have even encountered staff talking badly about residents and some of the stuff said came from upper management. The daily activities were pretty good. They offered a wide variety of activities, ranging from exercise groups, board games, social parties, church services, pet therapies and entertainment. The entertainment provided was excellent and well done. I cannot remember the Activity director's name, but he was always pleasant and did a great job engaging residents to have fun that wanted to participate. He even gave me updates on how my mother was doing. I believe his name was [name removed] or [name removed]. My memory isn't so good. After he left, Activities declined and went down hill. [Name removed] and [name removed] were very nice and always very pleasant. They greeted me with smiles and always asked if there was anything they could do for me. Most other care givers were not as nice. The monthly themed parties were pretty amazing and the food provided was good. The place is very dirty and dingy and suffers from lack of good upper management.

My mother was living at Timberwood for about 2 months and my family and I visited especially often during the first month. Staff was always friendly. After leaving however the staff would call seeming to have a lack of confidence in how to care for my mom. My mom is very busy walking and moving around and does not sleep for long periods of time. My mother moved in as a level 1 in approximately the first of September and then was all of a sudden moved to a level 5 mid-October. There was little to no explanation for this move and they increased her monthly obligation by over $1400.00 a month. My brother informed me that he felt it was because our mother was not drugged and they felt she was too difficult to deal with. They had been giving her a very low dose of medication that would cause my mother to be very sleepy and easy to work with. It was a type of anxiety medication. My parents never took medication and because of this she could not get herself out of bed and to the bathroom before soiling herself. My brother took her to the doctor and they changed her medication to help slow the dementia instead of treating just the symptoms. As soon as she was off that medication she was back to her usual self. While I was caring for her in her home I gave her 1mg of melatonin and she slept 9 hours straight. I told the staff members to just give her that and she will be fine. However, according to them they cannot give any medications to her unless properly prescribed by a doctor, which made no sense to me. My mother is not in a state where she would need extreme care to be in level 5 (Hospice). There was another incident were my mother had trouble breathing and they were unable to reach my brother and called me to ask if they should call EMT's. I told them that if my mother says she is having a difficult time breathing to always call the EMT's. Additionally, from the beginning I left a list of her children to call if they needed to, but it seemed like they always started from the bottom of the list instead of my oldest brother who had Power of Attorney. I was very concerned with their lack of ability to handle simple situations. It's just really unfortunate, they seemed really nice but their night crew seemed unable to handle my mom without calling me. There were incidences where tenants would [Removed] from my mother's room and vice versa. I would have to remind her if I noticed something that it didn't belong to her. My sister and I stayed for a meal with our mom and was told that it would be roast beef. It was hamburger gravy over mashed potatoes with mushy vegetables, canned mandarin oranges and pudding for desert. We had been told there was a chef preparing meals and when my sister complained about the meal she was told that they were hiring a new chef and the other was not enthused about preparing meals during her last few days there. Regardless of our questions about what we were originally told of the accommodations we were told that someone was in the middle of fixing the situation, hiring another person, etc. I can say the place was clean, old but very clean. I did like the fact that tenants were able to do their own laundry because that was one thing my mom enjoyed doing. They had a board that showed a variety of activities they did. Our initial contact at Timberwood was amazing and I fell in love with her immediately and she told us her own grandmother was at Timberwood. She would make candles with the residents and take them on outings, like to the refurbished "Ferris wheel" in Salem, I believe that's where it was. All in all I would not recommend this community and believe it's unfortunate that I do not have a favorable opinion about them.

I was disappointed in this facility which looks great from the outside. When you walk in, you enter the dining room, and the floor was not clean. The hallway carpets really need replacing and the overall feel was uncomfortable. The staff was friendly and informative, but pretty much talked to only us and not my mother in law. I got the impression the #1 here was not the residents, but the business. While I understand this IS a business, we are leaving our loved one in your hands, you need to take care of their needs and not just your profits.

The staff where very friendly to my loved one and I during our tour. They made sure to be on time to our appointment and give us lots of great information about there facility. I just felt like it was more of a nursing home environment and was not the right fit for my mother.

Bad day to visit. Major construction due to burst sprinkler line. Facility in desperate need of upgrade anyway. Generally well worn conditions. Observed frightful conversation when waiting on appointment. A caregiver arrived unannounced in lobby to discuss a residents worsening skin condition with a administrator/nurse only to be told by same that she didn't have time this second. The caregiver and residents care was clearly simply dismissed at the time. I continued tour anyway and has not impressed and swayed from my initial poor impressions.

This facility is top-heavy with administrator-types who sit in visible offices in the main area. They appear impressive. They are friendly and good with the sales job. BUT - this facility is severely understaffed. This facility is particularly NOT recommended for anyone with any degree of dementia, as it is too large and isolating and there are simply not enough staff. My mother had a medication error here that the "nurse" never caught, leading to numerous ER visits. They also do not monitor for changes in health conditions - my mother developed terrible UTIs and the facility never noticed nor addressed them, even when asked to collect a urine sample to test for a UTI. They have a facility "doctor" who is never available to speak with family members and I suspect is only there to protect them from liability. I was never able to get any administrator to explain how my mother's care was being carried out. They have no way to connect the "points" you pay for with daily care. They also are lax with safety issues - I watched a man with dementia walk out the front door and down the sidewalk - there were no staff anywhere near the door to monitor this. The doors were routinely left open late at night with no one staffing the front area and staff usually busy in resident's rooms - anyone could have wandered in off the street. They do have the most spacious rooms I saw in any facility - it's just too bad they can't provide good care for the money that is paid.

Wildwood appearance is ok. Some things need repaired. Food is terrible. Accountability for errors (and there are a lot) is zero. Wildwood Canyon Villas pushes for residents families to pay for private nurses on top of the monthly rent. Administration makes you feel like they cant be trusted when problems arise. They blame patients for problems and then push hospice services.

This was like the other assisted living communities. We were able to go into on of the cottages. I had a very large kitchen with a living room that was quite small. In bad weather we would have to go out and walk in the open air to get to the dining room.

The staff that offered the tour was friendly but he rushed through everything. We had an appointment and he did not take the time to explain everything that the community had to offer. He did not make me feel welcome and they were not accommodating. I did not like the layout of the community. The lay out would make it very difficult for my loved one to find their way around.

Our FIL was there for awhile in the Memory Care wing. We experienced more problems than we should have. We felt he wasn't getting proper nutrition and liquids consistently. Staff was hard to find at times. Falls occur alot. The overall appearance is ok. The location is fine. But It's too pricey. Rates increase upon assessments. Lack of communication between staff and LVN's.

The promises the administrator and nurses make to you to sell you on their facility ultimately aren't kept. Caregivers are nice, but skills of care and quality of care are lacking. Many mistakes are made. Activities are ok. Food is poorly prepared. Cleanliness levels vacillate. They are made to clean the place quickly when informed certain guests are coming. Trustworthiness seems to be lacking with administration.

Our experience with Emeritus at Tulsa has not been a good one so far. The facility itself is nice looking, and well kept, and I believe the assisted living potion is probably a fine place. However, my loved one is in the memory care section and I just don't feel that they watch them closely enough, our loved one has had more than one bad fall since moving in.

It didn’t smell very good, but when we were there they had an activity bus. They said most people don’t think you can take Alzheimer Disease patients out on activities, but they do it. I liked that. I rated them low because they weren’t well lit and they didn’t smell good.

I can't recommend placing an elderly family member in Wildwood Canyon Villa in Yucaipa. Some of the care staff is friendly enough, but the overall care is substandard. Big promises, little action. The best thing is the rooms are private. But after dealing with the establishment, the nice rooms are not worth the lack of truly caring. It's just a matter of time before they try to take advantage of your situation to their benefit. It's not worth it.

The staff actually performing care for the residents at Callahan Court is caring, hardworking and responsive. However, I have not found the Supervisory staff at either the local or regional levels to be cooperative, helpful, responsive or reasonable. It definitely has the "Big Corporation" feel. The facility does no charting of care for the residents. So at any point in time, they are not aware of what was completed on the previous shift, the night before, etc. Supervisors also do not know, but just think it must be being completed because it has been written in a notebook in their staff area. Not well managed. Cae staff is not well supported by management.

My mother and step father are residents here and are currently considering relocating. They are extremely dissatisfied with the frequent squabbles between the higher-up employees and Terry's (the manager) inability to control this, and they are unhappy that some employees are consistently late for work. They find both of these things very disrespectful especially since they pay a substantial sum to reside there. They find the food to be of mediocre quality and claim the caretakers and generally pleasant but find the squabbles and the employees' lack of work ethic to overshadow the good qualities.

This place was bought by theCanopy 2.8 months ago. It has been an unmitigated disaster. Nothing has improved , but has in fact gotten worse. The activities they advertise do not, for the most part, exist. It is not exciting or enriching to live here. Stay away! Bb

New caregivers with no experience, no RN on staff, horrible food , when hospice started coming in, caregiver is so lazy they never did anything. They expected HOSPICE to do everything. Horrible environment.

We TRIED to tour this establishment for my mother and upon entering was not welcomed by anyone, given a dirty look by an employee at the entrance who was in her office and when we asked to tour the place she yelled at us about not having an appointment. We were specifically told NOT to set up appointments by my mother's social worker. (We toured 4 other places that day and were more than welcomed by every single one!) This lady went back and forth with us, being rude and unprofessional about the situation and when we tried to leave she yelled at us for not having a code to get out. I dont know what is going on here but I would never trust this place with my loved one.

My dad should never been approved for. He has first stages off dementia and this was a traumatic experience for him and me. Then I had to fight to get the 30 day fee waived. The nurse who approved him in the first place agreed when we took him out that he would have done better on the Assisted Living side. He is in assisted living at another facility and doing good.