Compass Senior Living

I rarely write reviews of companies unless it was either an extraordinary experience or a horrible one. This is only the second review of a company that I’ve written during the past three or four years. I wrote the first one about a moving company that we desperately needed to live up to the promises they made to us and they did it beautifully. We had a very tight time frame to move our daughter out of her apartment in Canada and get her stuff to a storage facility so she could get to the airport in time to catch her flight home. We had never worked with this company before so we had to trust the owner’s word and the word of those who had used his service in the past. This company far exceeded our expectations by getting her moved out with time to spare and even offered to drive her to the airport. I trusted this unknown business with the trust I would only place with a close friend or family member and they came through. They deserved and got a glowing review for their superior service. This review of The Suites Assisted Living facility is being written because we are receiving the same superior service from them that we did from the moving company. My needs for good service here are so much more critical because I have to be able to trust them to keep my mom safe and take care of her not just once, but every single day. The SHORT VERSION of this is that the promises made by the sales person who helped us choose the Suites have been FAR exceeded by the quality of the facility itself, the genuine concern and professionalism of the management, and the enthusiastic and helpful staff that check in on, feed, and care for the residents. I couldn’t be happier and I get to see for myself what really happens in the facility because I visit my mom regularly and have the chance to interact with many of the people who work there each time I’m there. I’m always impressed with how much sincere caring they put into their jobs. Patient care seems like a top priority to all people there. I have not seen any issues that cause me to be concerned about the type of care we are receiving when we can’t personally be there. The LONGER version is this. Because of a change in her medical situation we were forced to move my mom from an independent living facility to assisted living in a very short time frame while she was laying in a hospital bed until we could find a suitable new home. Our concern was that some assisted living facilities put on their best face when you’re considering them for a future home for your loved one but as soon as the sales process is over, the day to day care may not live up to the promises that are made. Or worse! We met Marty who is the sales person at the Suites and he couldn’t have been nicer or more professional and accommodating. He didn’t treat his sales role as being separate from the day to day operation. He mingled easily with the staff and the residents and made himself very available to us for the series of questions we needed to ask to make sure of what we’re REALLY getting when you commit to a facility for what will be the remainder of their life. That’s a big commitment and a huge decision! We originally thought we were going to be placing my mom into their memory facility and did the appropriate evaluations for that. It looked promising and we were getting pressure from the hospital to vacate the hospital bed so when the manager of the memory facility put the brakes on moving her into memory care I was very frustrated. [Name removed], who is the aptly named memory care manager told us that making a hasty decision to put someone in a memory facility is nearly impossible to reverse and she didn’t want to let the process bulldoze us into being forced into a bad situation. It seemed like it couldn’t get worse because we were so deep into the process that this change in plans would delay the move-in by a number of days that we didn’t feel we had. I can’t thank [name removed] enough for putting her foot down and holding firm on what she felt was the best course of action for our mom. (To their credit, the hospital release coordinators were extremely accommodating through all of this due to our desperate circumstances). The facility and rooms are nice and it is a small enough size that it can be managed effectively. The room is comfortable and there seems to be enough staff to take care of the medications, the bed checks, the laundry, the housekeeping, the meal service. It’s a lot to manage and it seems to be done well. I have found that if something special needs to be done that it is attended to quickly. There is an almost daily positive message to the residents in the lobby area to keep the atmosphere positive at all times. The only wrinkle that has happened was actually all my fault. I must have missed the briefing about ALWAYS checking out with the front desk when removing one of the residents from the building. I took my mom for a dental appointment and neglected to alert the staff that I was doing that. (It makes so much sense now that I think of it) I had only watched the staff deal with the care aspect of the residents’ needs and had not watched them spring into action when it came to the safety of their residents. My simple act caused them to call me numerous times in addition to all family and doctor names that were part of my mom’s file. The sales manager had even gone to stores that she might have gone to! When I casually returned to the Suites I was greeted by a very worried management team that made sure I understood how seriously they take the safety of their residents. I was so impressed with all they had done (and embarrassed that I was the cause of all of this). When I got back the manager was just about to call the police to get them involved in the search. Several weeks ago I visited the facility when the staff was setting up for a big party outside with DJ music and costumes and decorations. It was a festive event and the managers were all involved in the event as well as the staff. They’re not doing what they do for the sake of good reviews and to put on a show to look good to the public. They do it to make the lives of the residents as full and enjoyable as they can. I truly feel the people who work at the Suites are there because they want to be and take their role there seriously. It seems to me that the work that it takes to run a facility like this would be incredibly difficult at best. There are a lot of moving parts that would be difficult to manage and carry out. But each month that my mom stays in the Suites is another month that helps me relax, knowing that she is getting far better care while having very concerned people watching out for her than I would have ever expected to find. Prior to my mom moving here I had not been aware of all of the minute details that I had had to worry about and deal with before. I now know that those details are getting taken care of by people I trust very much. Most of my business dealings have been with Traci but she works very closely with [name removed] the Executive Director and the rest of the management group in day to day and billing situations. I couldn’t be happier with the team that we have been lucky enough to have discovered at the Suites Assisted Living in Grants Pass and I encourage anyone with a loved one in need of an assisted living facility to at least give them a good look.

Staff = Caring, loving and experienced Food = Delicious Activities = What they want to do Family = Supporting and educating them Epic = Woodland Palms Memory Care

We really like Brookdale Cedar Ridge very much. My husband and I are in an Independent Living cottage which is utterly charming. We have a living room and dining area which have vaulted ceilings, 2 bedrooms, 2 bathrooms and a good sized galley kitchen. The cottage includes a small patio and fenced in yard plus a 1 car garage with lots of storage. The food is excellent with many choices for each meal. There are activities . Once we get settled we will be partaking of those. The people who work here are exceptionally nice and most helpful. All have such a cheerful attitude. The buildings and grounds are most attractive with lots of flowers and are well maintained. I would certainly recommend Cedar Ridge.

My aunt, mother in law, and mother have lived at Morrow Heights over the past five years. They have always been treated with respect and loving kindness by the staff and management. There are lots of fun and interesting activities and trips, as well as special dinners for family and friends. Everything is always clean, neat and warm & inviting - very homey! I love it and am grateful to have it in our community.

The staff is super friendly, attentive, respectful and fun. The community is the perfect size and the rooms are very nice and well maintained.

The team at Morrow Heights is phenomenal and I can't thank them enough for the excellent care they provide to my mom. It's not easy when you realize that a family member can no longer take care of themselves. This transition was made easier knowing that she is in such a safe environment. To be honest, my mom can be a little ornery and the staff is always VERY respectful to her despite this - Thank you!

My mother was at Morrow Heights for 10 months. The caregivers are very caring and treat everyone with respect. The facility is kept immaculate. The food is always delicious and nutritious. My mom was treated like a queen.

We are very happy with Morrow Heights. The staff is friendly and compassionate as well as professional. The kitchen staff provides delicious meals. The residents receive great care.

SInce this has been run by a new management company with an entirely new management team, this is a hidden Tucson gem. The staff is incredible, the food is fantastic! This is a resident centered community that lets the families and the residents have a say in everything. These past reviews do not just true justice !!!

[Name removed] was wonderful! I will be moving my parents in because of her! Wonderful marketer.

My mother has been living at Junction City Retirement for almost 5 years. All of her needs are always taken care of by people who care about her. She is very comfortable.

I toured this facility with my brother and parents before my parents were in need of assisted living. Thankfully there was opening when the help became necessary. This community is filled with caregivers who do more than just fulfill the requirements of their job description. This is an environment where residents feel warmth and concern in every aspect of care. It is a place I recommend to others who might be looking for answers. It is the next best thing to care from family, a place where people are uplifted, cherished, and respected. Although the building is not as new or fancy as other local options, you cannot put a price on an environment of love.

Living at GreenTree has been the best thing that has happened to [name removed] and I since we retired. They have good food, excellent entertainment and the staff is wonderful. We love living here at GreenTree.

I am so pleased with the care my loved one receives! I visit her frequently and have never been disappointed or unhappy with her care. As an RN for many years I have a lot of experience in the field of memory care & I am very impressed with Timberwood Ct. Good Job!

great staff The number of people residing in Lone Oaks is just perfect. Not too many people, and very motivated staff.

Very nice. Was impressed with rooms, staff and activities.

Knowing my friend is living at Silver Creek is a comfort and gives peace of mind. Each staff member has their giftings and I appreciate them all!!

Whole staff was great to work with my mom like all the people there only reason moved her has to get her closer to her hospital beacause insurance gave more coverage

The staff was very good they were able to provide the care my husband needed. They were always happy and willing to do whatever was needed and necessary. The entire staff made it a very nice place to visit and live. The food was good and the activities were great, Kept him busy and involved. I appreciate all they did for him. They also made me feel very comfortable in coming at any time.

I lived in apartment before I lived here. I was born and lived in Washington state all my life before Oregon. I now have a daughter here in Woodburn. My mother was born in Seattle, WA. All my 5 children born in Washington.