CoH Holdings and WP Holdings LLC

This is a new facility, so they are still working some things out. It is a nice looking facility, they do a good job keeping everything nice and clean. The staff has been pleasant, they have been helpful and responsive to my concerns. There are nice activities offered for the residents. She is satisfied with the food. I'am comfortable with the care they are providing her. So far everything is working out well.

Pleasing open space. Staff is very friendly and caring. Responses to residents is always warm and cheerful. Mostly has a clean smell upon entry. Food is simple. Could use some shaped plates so that those who scoop their food onto the utinsels would have a border to push it against-- it otherwise ends up on the table as it falls off the fork. This would enable some to feed themselves where as they might otherwise have to be helped by others

Good. Servers are good. Grounds well kept. Clean. I want to like majority of food. It is horrible and I would not say that earlier because I didn't want to ruin someone's employment. it is really truly below average.

Nice nurse and director but again smelly. Looked dirty. Residents appeared disheveled.

My father was at White Pines Senior Care for 6 months. The facilities were clean and the activities were great!! On the weekend however, from Friday at 4PM until Monday at 7AM, the facility was staffed by certified nursing assistants. I was surprised that there was no LPN or RN scheduled staff on the weekends. They did have on-call nursing however.

I went on a tour here and the tour guide wasn't that great. They did follow up and said that person was no longer there. I didn't care for this place to much. It looked fabulous and it was a new building. The rooms were small and had no restroom they had a community bathroom. I recommend families tour multiple communities so they can compare them.

This facility was nice but did not give me that comfortable feeling of home.

Average facility. Very nice and professional individuals. We have decided not to pursue this facility.

I did not like this community because they mixed the memory care with the nursing home residents. I am not sure if it's because of staffing, but I did not care for that at all.

We had a good tour of this community. It is really nice facility. Everyone was kind, and friendly. From what I saw the community looked clean. It was a pleasant experience, but I didn't feel there was enough staffing. They were very kind to my family, and myself, but this wasn't the facility for us.

This community was really small and that was a turn off to me. I did like the staff they were very helpful and they answered all of my questions. The building was nice and the residents were out and seemed to be happy here.

We toured this facility. While the price was reasonable, the apartments were smaller than we wanted for my Mom. The one bedroom option was a large room with a patio.

My mother is a resident with advanced Alzheimer's. Even though my brother and I were told that their memory care facility was capable of caring for her, we have found that the staff is not trained to deal with her aggressiveness and are not capable of redirecting her without getting into a confrontation. We are continually getting calls to come and settle her down. We have agreed to their recommendations to send her to a specialty mental health unit for evaluation where they made recommended chances to the way she was being cared for that would help with redirection and less confrontation. My mom was also put on medication to help. We are still getting the calls to come everyday from 3:00 to 6:00 as this is the time they can not control her. This is hard to do when you have a job. Also, this is what I thought we were paying them for. They are also unsuccessful at getting her to bath or change clothes so she often smells of urine as was also noted when she arrived at the mental health evaluation facility. They just are not trained to handle someone with Alzheimer's. My Brother and I feel we have made the wrong choice in bringing our mom to this facility. I feel they are good at taking care of residents who are less mobile and more complacent than our mom . The other problem with this facility is the building she residents in was described to us as for memory care only, however, several of the other residents are not memory care residents and the mix of residents seems to be a problem when they are around my mom. I feel bad for them and realize that we need to find a facility where the staff only takes care of patients with similar mental health issues. We are now actively looking to move our mom to another facility that can give her the kind of care she requires. We are disappointed that we have to move her again but this place is just not working for her. Hopefully they make they level of care more clear in the future or they provide better training for the aids to handle Alzheimer patients. Thank You

Had the ambience of a northwoods lodge, so very homey. Their approach to care is very one-on-one, with a focus on making activities as engaging, as much fun, as possible. Was impressed with much of what we heard and saw. But the rooms are little more than nursing home size, with no in-room facilities (kitchen, laundry, etc.) for those who wish to retain as much independence as possible.

There was a little confusion when I called ahead to confirm the tour as to who was going to give the tour. Instead of meeting with Danielle, Rachel gave us a tour. I felt like Rachel did know a fair amount about the facility but she was not great at giving the tour. I did like the activities and staff friendliness. They also do not provide a la carte services. You get everything for one price. The per month price is more than other places but if you consider all the services it's competitive. Availability is an issue and the disorganization was a turn-off but I have not ruled it out.

We did tour this facility, but felt that it was too dark with all of the dark wood. Also, the apartment was very small and we didn't get the feeling of hominess and joy that we felt at Keystone of Roseville.

Just N of Cty Rd 96 & E of 35E. ASSISTED.

The facility and food are good. The care, especially at night is not good. After pulling a call button, it is not uncommon to wait 6 hours before someone shows up. These places are never staffed appropriately at night. That goes for them all, not just White Pine. They can never keep people or hire who they would like because no one wants to do these jobs anymore. People are always calling in sick which contributes to the lack of staff. It is very clear what the problem is in this industry. They simply don't pay enough to keep anyone. Such a shame!

The building is very nice and homey. The staff work hard but it doesn't seem like there are enough staff on hand in the evening hours. The food is pretty bad, according to my loved one. There is no personalized programming for memory care or evaluations, as were promised in the orientation. The manager is defensive if there are any issues so it is difficult to get things resolved. The threat of retaliation is common. Unfortunate because many of the caregivers really do care about the residents.

White Pine has had a lot of employee turnover and has not changed with the needs of the aging community there. They run very, very short staffed, especially on weekends. The aides themselves are very caring but are put to the test if one thing goes wrong on weekends. It is hard to move someone after living there a long time because they cannot keep up with the progression of aging that will happen with your loved one and that is not what we were told many years ago when we moved in. The food is tasty, but they do use a lot of pasta, tomato sauce and ground meat, which is not always good for older people. Rules change and caregiver is not always told about it.