Civitas Senior Living

I would highly recommend not putting a loved one in this place, or any facility owned by Civitas Senior Living. I put my parents, both with Alzheimer's disease in respite care here for 3 weeks while my nuclear family took a much needed break from caregiving. The care was awful! My mom was filthy upon pick up, as was their room. I spoke with the staff there and no one appeared to know what was going on. I'm sorry is basically what I got. I contacted the company that owns them to complain and after several conversations I still did not get answers. Lots of cover up, lies (ex - my mom hasn't dressed herself or done any self care in years, but apparently a miracle happened there and she was totally independent). Meds were totally messed up for both of my parents. I asked what was being done to fix the obvious problems with staff, care and communication. The Executive VP of Operations told me all they can do is make sure these things don't happen again, and that the employee responsible for dropping a major ball on their care plan had been crying during their meeting that morning. As if I care! Sorry but am I suppose to care that she's upset because she messed up my parent's care plan?! Total incompetence. I assured him there were many more tears cried at my house over this. Just for the record, the first VP I talked with did not answer one of my questions. She just wasted my time explaining to me things I was already fully aware of. I could barely get a word in! Stay away from this place!!!!!!

My relatives unfortunately moved here and after only three months wish they had not. This was a newly built place, and it looks so pretty, but it's plagued with problems, as we unfortunately found out too late. I'm writing this because management makes it unpleasant for residents who complain too much, and my relatives' voices must be heard anyway. I rely on reviews so much, and I like to help others get good value and avoid trouble. This beautiful building was just not built right. It flooded, plumbing was done wrong, so parts have no cold water, showers run over, toilets overflow, lightning strikes frequently, causing appliances to burn out, and elevators go out for weeks. Big issues are being handled very slowly or not at all. Management is the worst. They don't take responsibility, and if you contact corporate they just sound nice and don't do anything. The food is just okay. It's expensive too. I notice corporate posts a generic answer, but when we contact corporate it does no good. It's too bad. Seniors deserve better.

The cleanliness and care in assisted living has drastically declined since Civitas took over. Executive Director is not qualified to oversee this type of facility. Very high turn over in staff and medications not administered properly. Complaints and concerns ignored. I moved my mother to another facility.

After reading the previous reviews I can no longer hold my opinion. The Hamptons has went downhill since it changed ownership in March of 2017. They also hired a new executive director around June or July of 2018 and that was the biggest mistake they could have made. The previous director was a charm. He cared about the residents, family members and staff. He worked on the floor, took call, came in on his off days and was always willing to go the extra mile in any situation. But the new director is awful. She has no concern or compassion for residents, staff or family members. She lets the staff work short instead of jumping in and helping out. They have had so much turnover in staff since she and civitas have came on board. They had people that had been there since 2008 before the building opened and they have all left since civitas and new executive director came aboard. They made no effort to keep these jewels on board. My family member was in memory care for a long period of time and we moved her out to another facility because of this. The only employee that knew anything about memory care and that showed love and compassion to residents, staff and family members is no longer there. She went above and beyond in her job and I can truly say she could have ran the building. She was a great leader. To my knowledge she put in a notice and they did not even try and keep her. Civitas until your company realizes who and what is the real problem in your facility you will continue to have turnover and residents moving out. Go back and take a look at some of your previous employees and see what an asset they were. It is so sad that what was once a great company is not crumbled down to the dirt.

I can honestly say the Hamptons used to be a great place. That is until Civitas Senior Living took over and hired the executive director [name removed] . She does not care about the residents or the employees. I have never seen such leadership in which the boss sits in the office and has no desire to interact with her staff, residents or family members. They are short staffed not just in memory care but assisted also. For example there was no med aide in memory care this past Saturday for at least 5 hours. So my question is did the residents receive their meds? When I have a concern I am always thrown off to the nurse.

My mother was in memory care about six weeks moving from the assisted living. She was moved to get more supervision as she was falling regularly. She fell more in memory care than in assisted living. Memory care is seriously short staffed. There is no one in charge of it except the executive director. When I moved my mother the medication list did not match the medications I was given. My mother had a reaction to medication and either I had to stay and calm her down until after midnight or she would have been taken to a behavioral health hospital. She has dementia and not mental health issues. I cannot recommend this facility.

It took awhile before escalating my complaints, but as a nurse with a great deal of experience in community health, and the assisted living environment, I would say beware if you are placing a loved one who is anything less than independent. They do not provide adequate staffing to meet the needs of assisted members, and have had constant turnover of staff since they opened, including several nurses in the first year. The facility is beautiful and the social director is great with robust social activities, lots of photo ops and crafts for those who are independent. But if your loved one is anything less than independent - BUYER BEWARE. There is no staff oversight. Frequent med errors, 'missing' meds, poor night time response to call lights and they cannot keep aides. NO supervision, housekeeping or ability to locate staff on weekends. It is a beautiful facility but if you are not able to clean up your own room, need med assistance or help to toilet, this is NOT your place.

Horrible place for mom in memory care. No kind of quality of life, short handed, great workers, doing what they can, no nurse on site, dont waste your time.

This nursing care facility needs to desperately screen their employees thoroughly! That includes management as well. Caregivers are seen high and unable to care for residents. Night crew have been caught sleeping and not giving residents medicine on time or at all. Doors to facility left unlocked and unattended late at night and strangers caught walking the halls or combing through front desk. Such a beautiful establishment but the lack of proper screening of individuals to fill the role as loving caregivers is absolutely disgraceful!! We were able to move our loved one into another facility where we finally feel they are safe and cared for. My heart aches for the residents at Midtowne!

My loved one moved to Oyster Creek over 2 years ago. Everything was very good until about 8 months or so ago. I believe it was sold. The food went from good to barely edible. The food choices from many to very few. Every day they ran out of items on the menu and often I doubt they were even made. The meat (even chicken) is tough and hard to chew. If I were in a restaurant I would send it back - and I never do that even when it's not the greatest. The staff has always been wonderful and caring. They still are but they have cut back on kitchen help and caregivers are not forced to help serve food so people are not getting proper care. There is not enough help in the dining room at all and many people get tired of waiting and leave. It's deplorable. I would not recommend this facility to anyone. It is deplorable.