Civitas Senior Living

My parents are residents at Harvest of Aledo, overall our experience at this facility has been terrible. Nothing is like they advertise it to be. We've had trouble regarding the food and have waited for two hours for service, at times. The servers are very nice and a woman that comes from corporate named [name removed], is extremely nice. She has tried to help get things better for the residents. I would think the manager of the facility would show her face and be out trying to help or apologize. I thought the place is supposed to show they care, and why does she not get things correctly done - It seems to only get accomplished when [name removed] from corporate comes in. The Bistro did not have pastries for weeks - Why did the manager not notice or take care of this? It took a cooperate representative to get it going again. In my opinion, she should be getting these things done and show that she cares. It is like she doesn't exist. Sorry, but it is true. Organization cannot get done if she or he is not in the forefront. My parents have not participated in the activities. We would just like to see them get warm good food and not wait. As for Value for Cost, we feel it is almost a scam as we, the children, are still having to bring food, check on them, and make sure they are refilling their prescriptions on time. My sister told them how many days ahead to get their medications refilled, as some refills take longer to get and my dad has gone days without medication as they called the refill in later than told. It has not made it easier for us or them.

WARNING: Do not trust Ledgestone Senior Living with your loved ones! They only care about money! They will say and do anything for you to move into this nightmare of a community! After you sign the lease and have moved in- you are on your own! Good luck to you! Their management is trained to literally Lie to the elderly! Civitas is their management company and they are worst of the worst to deal with! Stay Way! You have been warned!

Ariel Point is a gorgeous community, everything is aesthetically beautiful and our loved ones apartment is so nice and perfect for them. However behind the scenes things are just not getting done. They have changed staff many times since our loved one has moved in. The new director we do believe is doing a good job. We did have issues with the billing but that has now been fixed. The maintenance guys are slow to get things done. When we do have questions and bring it to the staff attention it gets done - but its constant. We think better communication, and organization will really improve things. The meals are such a hit or miss - somedays it is really good and other days its just off the charts not good. They used to have a well trained and very accomplished piano player that would play the grand piano but now they don't - when residents ask why they blame it on cooperate. When residents ask other questions they staff say its because of cooperate - so we wish they would just be more straight forward and not have excuses.

My parents are in the independent side. We don't plan on moving them to the memory care side after seeing what it's like inside. The food has gone downhill and is terrible now. They still charge for the food even if you don't want it. The old activities director was wonderful. She would bring supplies for crafts and the residents would make seasonal wreaths to decorate their doors. The new director gives them color sheets and tries to get residents to take over activities and pay for supplies themselves. It's supposed to be 24 concierge service but when my mom called the front desk in the middle of the night for an ambulance, no one answered and she couldn't find anyone to help her. My brother drove my dad to the hospital that time. The care is non-existent now. The food is unhealthy and tastes horrible too. It's really sad because it used to be lovely place. My mom has given feedback and reviews and they don't seem to care. Once they get you in and under contract, you're unimportant.

My wife is in memory care at Stone Creek she was accused of peeing on another resident’s chair, although I dutifully took my carpet shampoo machine there the next day and thoroughly cleaned the chair, a task every one told me was not my problem, apparently that wasn’t good enough. I’m getting no support from the people in charge , I am paying over $[removed]/mo for them to take care of issues like this, I provide depends and wipes for her and visit once a week except on those occasions when I’m out of town. I cannot recommend this facility to anyone and will begin looking for another memory care facility in December

I would not recommend this facility even if it were FREE. Terrible staff, non responsive to requests for your resident . Look elsewhere

This community is beautiful, but it's also been cited by the State of Texas for violations - even at a $[removed]. We've had to call 3 out of 4 mornings this week to ensure someone goes to wake our mother up, help her dress, and get to breakfast. I've had to call this evening as well for help getting to bed. She pays an additional fee ($[removed]/MO) for those services because she has advanced Parkinson's disease and can't do it for herself. "In an attempt to compete with nursing homes, assisted living facilities are accepting patients with higher acuity levels than ever before. Many times, these facilities promise staffing levels or services that they simply cannot provide. Don't put your loved one here if they require help with medication or activities of daily living.

My loved one in memory care spent more than 18 hours without being changed or offered any food or drink. When my loved one was moved from their bed, they were transferred inappropriately to their chair. My loved one has suffered numerous injuries since moving in here, and I have to wonder at this point if they were all accidents. A state report was filed. I highly encourage a video monitoring system. The activities director is really great, however, but she is just one person among many others and it’s not enough to balance out.

I would advise others to never put your parent in a place that is independent, assisted, and memory care because they do not focus on memory care. My loved one was there for 6 days; and on the 6th day she fell and they didn't call until hospice let me know that she had a black eye and a bump on her head. My loved one went to emergency room. When I returned to Ariel Pointe to get her medications, they gave me someone else's and got snippy when I told them it wasn't hers. In the beginning, I didn't ask enough questions and only looked at the pretty exterior. Once you get in they stop responding, stop giving you feedback and all promises that were made go away. I told the director the truth about what happened and he said he'd investigate it, but he never got to back to me - that was months ago. Also - if you know anything about memory care, you know not to feed memory care residents out of Styrofoam and plastic. They can't necessarily see the food on the white plates. They didn't cut up my loved one's food and wouldn't allow her to sleep during the day, as she roams at night. I didn't understand why they wouldn't allow her to sleep during the day. They were supposed to have a nurse on staff, but she was only there 8a-5p, M-F. They only have med techs and no nurses station. My mom went into memory care knowing how to use the bathroom, but came home fearful of sitting down. She's been back for months and I'm just now getting her to sit down without crying. Whatever they were doing, they were adamant on putting them in depends - I think they were forcing her to use the bathroom. It's a beautiful place, but beauty doesn't matter when your in need of memory care.

Pretty facility but that’s all. Resident care, passion isn’t there. Organization and management in all phases doesn’t exist beginning with meals and medication dispensing. Executive Director can quote protocols BUT protocols aren’t followed. She takes your words out of context when voicing a concern to point the problem back at you. Staff isn’t trained with a tremendous turnover. Staff is spread too thin performing too many varied tasks with poor results. Administrative phone calls will not be returned. Grandview did not enforce the leash requirement for dogs. Admin depends on residents to have a short term memory problem so they can say, “you don’t remember.” I personally don’t appreciate the condescending attitude. Beware they sell you a pretty package but don’t expect it to actually happen. Laundry will be lost, room cleaning isn’t regular. The disappointment goes on and on. They simply are not up and running with a first time director who just isn’t equipped.

If you are looking for Independent Living, it’s a fun place that reflects what they sell. The Activity Director and her monthly calendars are great, but I still would not. If you are looking for Assisted Living, it is not great, it is not horrible, I guess. It lacks amenities and staff for the price. So no…I would not. If you are looking for Memory Care, Dear Lord please not here. If you do decide to tour, I recommend while in Memory Care asking for a minute with the caregiver. Ask about the schedule, what type of training they received, what certifications they have, how knowledgeable are they on the phases of Dementia and what approach they use with common behaviors, ask about the activity calendar, and any other questions you may have. Legacy Oaks is the name of the building, Civitas Senior Living is the company that manages it. With that said, if you look on Indeed for company reviews, type Civitas Senior Living and Midlothian you can read reviews from employee.

Placed spouse in memory care on [date removed]. Placed camera in room. Spouse not in room at 2-3:00 a.m. more then once. Went to facility on one occasion at 3:00 a.m. found him sitting in chair in his room with clothes on. We had watched Caregiver put him in room about 10 minutes earlier. Met with management next day and they said it would not happen again. Happened a few days later again.. Pulled him out on Fathers Day due to dirty room, not shaved or cleaned. Extremely disappointed. He was on prescription sleeping medication and they gave it to him as directed and left him in "living room" in chair,

I would tell you not to put your loved ones here. The community ran out of medication for my loved one. twice during our stay here. We had trouble with the shower not working correctly. The community wouldn't help with bathing my loved one.

The employees are treated very badly with this company. The owner is very interested in making money. The appearance of employees being treated fairly is false. The treatment of the employees directly reflects the treatment residents receive. The Administrator is top notch by being micromanaged by corporate her hands are sometimes tied.

A complete disaster, so many problems that we are looking to move out. Their management is either incompetent or doesn't care at all. They'll answer this with a saccharine "oh, thank you for the feedback and please contact us so we can help you!" but many of us have talked with them till we're blue, and it doesn't do any good. Way overpriced for how it is.

DON'T MOVE IN HERE. This brand new place is overwhelmed with construction problems, flooding, sewer line overflowing excrement into apartments, showers running over. Fixing has been super slow. That other review saying it's all being fixed fast has to be from one of their people. There are other reviews from their people here. Lightning has struck 3 them times in two weeks. My Mom's tablet and answering machine, and other people's computers, were blown out by lighting. They won't take responsibility for it, and they firmly deny they need lighting mitigation. They're trying to make it look high end while cheaping out on maintenance costs and staff wages. They underpay and overwork staff and keep losing the good ones. The food went way downhill right after mom signed the lease. They lost their real chef less than a month after we moved my mom in. Their reply below is a sham. I've talked with corporate many, MANY times. They're all expert excuse makers and yes men. Then very little happens. The director told us, "Don't complain, they'll just make your life miserable." Awful management. Last time we talked they said if we don't like it why don't we move out. It cost my mom a fortune to pay movers, and their up front "community fee." And they say "move out." The many social activities and the dining room atmosphere did have Mom making new friends instantly, and her room is beautiful, but now they've made her and many others feel unvalued and unhappy. If Mom and all her friends move, we're all taking them to court.

It took awhile before escalating my complaints, but as a nurse with a great deal of experience in community health, and the assisted living environment, I would say beware if you are placing a loved one who is anything less than independent. They do not provide adequate staffing to meet the needs of assisted members, and there is no oversight. Frequent med errors and 'missing' meds. Night time response to call lights is nonexistent and they cannot keep aides. NO supervision, housekeeping or ability to locate staff on weekends. The social director is great, and they DO have a robust social activities, lots of photo ops and crafts for those who are independent. It is a beautiful facility but if you are not able to clean up your own room, need med assistance or help to toilet, this is NOT your place. Also, after the complaints, we received a nice phone call that our monthly rates were increasing $500/mo.

Pros: The facility looks wonderful when you first tour it. Cons: The supervisors and managers are incapable of managing medications and treat their lower staff members like slaves. For the amount you pay monthly to live in this facility is outrageous, service is terrible. There have been many times when a medication is given to the wrong resident. Please be careful and do your own research when decided where to put your parents. I do not recommend this facility.

Ledgestone opened in January 2017 and is gorgeous. However, it needs new management that supports its residents and our needs. For whatever reason, they are unable to keep valued employees on staff. It may be due to the malicious character of the local manager herself. When asked to provide nutritious drink choices for those of us with diabetes, she tells us to drink water. Daily meals and food at community gatherings are treated the same way. When it comes to low-carb and sugar-free options, there are little to none. Vending machines with healthy options are needed. Even though meals are provided, I am having to spend much extra money to buy healthy options. Also, residents should be asked to tread lightly if they live above others, particularly during normal sleep hours. Doors and gates to the outside of the building need cushioned weather stripping so they don't wake everyone when they slam at all hours. Instead of improving the community and service to residents, management plans to build a new kitchen outside of our building, which will not solve problems with food and will undoubtedly create numerous problems during the expected 8 months of construction. It will also be a huge waste of thousands of dollars. We have enough waste on the property already. A thoughtless new rule was recently enacted which got rid of trash receptacles that residents used regularly. For at least two weeks, recycling has not been emptied, so there is nowhere to empty the recycling from our apartments. Regular trash must be set out 6:00 AM to 8:00 AM, even if it means setting an alarm to do so. If I had known all of this ahead of time, I would not have moved in!

Ledgestone opened in January 2017 and is gorgeous. However, it needs new management that supports its residents and our needs. For whatever reason, they are unable to keep valued employees on staff. It may be due to the [Removed] character of the local manager herself. When asked to provide nutritious drink choices for those of us with diabetes, she tells us to drink water. Daily meals and food at community gatherings are treated the same way. When it comes to low-carb and sugar-free options, there are little to none. Vending machines with healthy options are needed. Even though meals are provided, I am having to spend much extra money to buy healthy options. Also, residents should be asked to tread lightly if they live above others, particularly during normal sleep hours. Doors and gates to the outside of the building need cushioned weather stripping so they don't wake everyone when they slam at all hours. Instead of improving the community and service to residents, management plans to build a new kitchen outside of our building, which will not solve problems with food and will undoubtedly create numerous problems during the expected 8 months of construction. It will also be a huge waste of thousands of dollars. We have enough waste on the property already. A thoughtless new rule was recently enacted which got rid of trash receptacles that residents used regularly. For at least two weeks, recycling has not been emptied, so there is nowhere to empty the recycling from our apartments. Regular trash must be set out 6:00 AM to 8:00 AM, even if it means setting an alarm to do so. If I had known all of this ahead of time, I would not have moved in!