Chapters Living

The community is neat and clean and the staff is very friendly and helpful. I toured several different communities and I am happy we choose this community. I would recommend this community based on my experience.

The staff here were wonderful. They are caring and helpful here. I would highly recommend this community to others for their loved ones. The community isn't the fanciest but my loved one was very well cared for here.

My mom has been a resident here for almost 2 years. Their staff is so kind and caring. I never worried for her well-being during the lockdown in 2020 for COVID. I knew she was in good hands. The aides are wonderful with her and always have a smile on their face when I visit. [Name removed], the Resident RN, is so good with her and always responds quickly when I have questions or concerns. I frequently get pictures of my mom when they have events and fun activities. [Name removed], the activities director, is wonderful! She always plans fun activities and kept us in touch. I would recommend this place to anyone in need of memory care for a loved one! Again I can't stress how wonderful the aides are- they truly love the residents they take care of!

Everything is going very well at Stonehaven for our family

They've been very helpful, especially during Covid. With not being able to come inside, they do a lot of things for you - they accept deliveries and helped set up the phone etc. since we can't be there. They've gone over and above what we expected. We love knowing that there's always somebody there to help our loved one out. The only thing we wish was better was the food. Sometimes it's good, other times not so much.

They send the families newsletters with a list of all the activities they have going on and you can also follow them on Facebook to see the activities board as well as pictures of the residents. The executive director and marketing team even personally send us pictures of our loved one participating in activities which is very comforting to us, and we do think the value is good.

This worked for our family and was a good community. This was better since they specialize in memory care. The staff was good to work, with sometimes the response time was lacking. This is something that the community can work on. The phone would ring more than I thought it should. The care for my loved one was very good.

Our loved one moved in during covid, but from what we could see the community looked pretty clean. The quality of the care services were excellent, that would be a ten out of ten. When it came to the activities, they were pretty limited but they did their best to still keep the residents engaged. The director was very attentive to our needs, and the staff was extremely loving. Even after our loved one passed away some of the staff called our family to just check in on us, they really are very nice and caring.

What really stood out to us in the beginning was how clean the kept the community, and there was no fowl smells. Everything we saw there made it feel and look like a resort. We would definitely commend this community to others.

I never have to wait to get help at this community, whenever i need something it is done immediately. The rooms are adequate, and the food is more than adequate. Every time i was there it looked like the residents were very well fed.

They have an onsite doctor, so the resident doesn't have to leave. The community is very friendly. They have meals and you call ahead and eat with your loved one, prior to COVID. The staff makes sure my loved one gets to their room. There is a cell phone in my loved one's room to call us anytime they want. The community doesn't take this away from my loved one. There is a code for family members that come often, they give you a code to get in to see your loved one. The community calls me about once and month, and always has something positive to say about my loved one. Heritage Village gives my loved one an activity to assist other residents to get to dinner and other activities. My loved one says they love it here. The community called and said can we get a fridge for their room, since they weren't going on field trips which the money would've been used for on these outings.

I looked at 4 different facilities and I chose Stonehaven because of the location, the cleanliness, the size of the rooms, storage and the closet space. The facility itself was also big and refreshing when we walked in. They are doing the best they can with the activities within the restrictions, but they were great before the pandemic. We have been 100% COVID free, so the staff members as well as the residents have done a great job with protecting everyone. Family visitations are going to start next week if possible in the sun rooms with Plexiglas between us. It will be limited to 2 visitors, but I am excited to see my family. We have just gotten a new chef and she has great experience, the meals have improved dramatically.

Well maintained facility. Compassionate caregivers. Responsive to needs.

Memory Care Westover Hills is a caring, compassionate facility for Dementia and Alzheimer's residents. Our loved one is always clean, attended to, and happy. The staff members are well-trained professionals. They treat residents with dignity and utmost care.

I moved my cousin into Sunrise of Barrington on [date removed] after getting personal accolades from others who have had their loved ones there. From meeting the Director to working with the intake and nursing staff the experience could not have been more positive. I was assured that now they would be the caretakers and I could be the family who came to enjoy visits and set our relationship back to where it was. The weight that was lifted by know the care given to my family member was amazing! If we had a doctor appointment they were ready to get in the car when I picked them up. I visited at all hours and they were engaged in activities and were in good spirits. The communication about status, medication and health are thorough and frequent. I even got a call about a small cut and that a bandage was applied! Then with the onset of COVID and the shut down of visit the communication was even better. The staff worked with families to keep us informed and to adapt to visits outside as soon as they could. I would, and have recommended, Sunrise of Barrington to anyone. They have a special place in my heart and that of my extended family. Having someone walk with you through the journey of a loved one have Alzheimer's is a gift like no other.

Very clean; very attentive to residents' needs; excellent care and activities for residents.

I researched a lot of places and Stonehaven immediately stuck out to me as a great fit for my dad. For what we were looking for, the price was great, the facility was clean and "homey" and the staff has been SO friendly! Every single person I've talked to there has been outstanding to me and my dad.

MCWH has taken excellent care of my dad for almost a year now. I've been so pleased with the wonderful staff and prompt when I call or visit, it's made being on COVID-19 lockdown much more pleasant. Thanks, MCWH!

The clinical staff is great. The nurse assistants are very well trained and friendly too. I feel my husband is safe and well treated at Memory Care of Westover Hills.

My mom has been here for almost a year and we are very happy with the care she has received. The staff really cares about her and it really shows. During this difficult COVID ordeal they have kept her safe and have kept us all in the loop. Thank you.