Chancellor Senior Management

Overall care and dedication went out the door when [name removed] & [name removed] left this company. Staff hasn’t been the same. I was happy to move my other when I did. Staff there is terrible and the new manager is more worried about her high heels then caring for the residents. Terrible selection is management

Don't waste your time! The outside is beautiful. The inside is decorated nicely. However, the stuff that matters ..the quality of care, the food.. etc is not good at all. I put my mom in here because they promised me they would take good care of her. I live out of town. We pay extra so she would be helped with dressing & showers & personal care she has not gotten that care. Things like laundry, cleaning the rooms, changing the sheets gets done, eventually, but its hit or miss. The food is not that great either. The dining area could be a lot cleaner. My mom called me last week crying, said no one is caring for her at all . I have been very disappointed. I have complained but it has gotten worse. As soon as I find a better place she will be moved. Do not put your loved ones in this place. It is under staffed, workers are under paid. Quality of care is truly lacking.

This place is absolutely horrible. The staff are over worked and under paid. They are always short staff and lie and try to convince you they are not. The main boss is a liar and [Removed] to the residents. She has had relations with family members in the past. The main boss is never there and if she is she hides from family members. The food is horrible and is very cheap. Residents are not allowed to have sodas with out it being an issue. The main nurse from corporate is just as bad. She told us that dad was a good candidate to be here lied about one on one care and stated that they had everything dad needed for his care. All lies do not trust a word out of this woman's mouth. If she weren't there the place would be so much better!

My mother stayed at this facility from Jan 2015 - Dec 2016. While it was okay when she first arrived, everything about the place went steadily downhill until it got to the point where her safety was a concern. Ever since [Removed] took over, the facility has gotten worse. Cheryl, the Activities Director, is a god-send to every resident there and the only saving grace left. [Removed] forced my mother to sleep in the hallway in her wheelchair at night and would not allow the staff to help her to bed. There are cock roaches at the facility, there is no lock down area for memory care patients, and the lack of cleanliness and adequate staffing for patient care is abhorrent. I would not recommend that you send your loved one to this facility.

I would be skeptical about putting a family member here. Talk to current families whose relatives are there. Especially about management .!!