Chancellor Health Care LLC

This pertaining to the meals ONLY. When we first went there to try out the food, it was great, the fish was abundant, the vegetable was fresh, sweet and tender but the rice was hardened. After my parent was put it, we ate there every 2 weeks. The portions were tiny, the food seemed processed, the desserts were mostly not homemade especially the pies, the salad dressings tasted terrible - like plastic generic containers, it made the salad bad. There are black spots in the avocado. If I knew this there was a high possibility my parent would not be placed here.

My loved ones have moved into Brookdale Napa and they are doing as well as to be expected. Brookdale Napa is probably the best of the worse, from what I have seen in the napa area there is not a very good place in this area. Just like in any place, you have bad employees and good employees. There has ben some that have been very rude they have let I loved one slip many times. Also, when my loved one said she needed to go to the restroom, they told her to wait a couple of hours when she is ready to go to bed. The billing has also been off. Overall, they treat my loved ones well and they're enjoying their place. Its no home but better than other places we looked at.

They had my loved one for 8 days. And then they just called an ambulance, sent him to the emergency room, and the director told the ambulance driver not to bring him back. The director was not nice and very rude. They didn't let me see him that whole 8 days. They kept telling me he needed to get used to them. They also made me hire 1:1 care, even though I was already paying them to care for him.

This place is awful my love one move in and everything is a hot mess the worker are rude and lazy the FOOD is bad and the price is crazy to be paying at this place when the food is no 5 star the other residents look asleep and bored it the same thing going over and over again....BEWARE the sales lady is a fraud she sold us a lie my mom will be moving out this awful place this month... Worker walk pass u and half smile dont say anything...

My father was at this facility for just under 2 months before he passed. For reasons I won't explain, this facility was our only option at the time. Although my dad liked the staff (Joey was great) and there were some that provided good care, his overall care was sub par. We would go visit him in the afternoon and his food from breakfast would be sitting on a tray untouched because he couldn't feed himself! One time we went into his room and his eye was swollen shut?? I cleaned the room and bathroom myself because the floor and toilet were always dirty. Staff let a UTI get so back he had to be hospitalized. My dad had Alzheimer's so we chose not to move him as he liked the staff and we didn't want to upset him. We were private pay and paid $12,800/month!! I do not recommend this facility.

We did not have a good experience with Cherrywood. I would tell others not to move their loved ones in here. The general overall management was weak, the staff needed better training. Overall, would not recommend this community.

It was an awful experience, they are in the business to extract money from family members who have loved ones there and that is their number one priority. There is zero transparency on the billing side, they refuse to itemize things and there are no discussions on what the increases are. No helpful in anyway, and they also had a huge outbreak of covid.