Chancellor Health Care LLC

When I was searching for a community for my mother, I toured Brookdale Napa. The facility was clean and everyone there was very friendly. It was a good experience, but not the best fit for my mother.

I actually can't rate the place specifically because I have not seen it yet - but looking to make a move to PDX and reached out to someone there. Wanted to counter the review about poor communication as I made a call and got a call back the same day and the woman ([Removed]) was lovely and so helpful. will update if we choose to move there. Maybe they have taken that review to heart and made some changes.

Mom seems to be adjusting to living at Brookdale. The staff are attentive, helpful and I have good communication with them. I do have some concern with the security and people not signing in and out of the community when they visit. Mom is in the memory care unit and they are good at keeping her active. The community is clean and the food is good.

My mother seems to have adjusted well to this community. It is a nice and clean facility, they do a good job with the cleanliness. The staff is good, they have been friendly and pleasant. There are activities offered for the residents. Overall everything is working out well. I had a few issues with billing, but that has since been resolved. This is a community I would recommend.

I am pretty pleased with this community. They are caring for my husband well. He is having a few problems, but it is not the community's fault. They have a very attentive care staff. They are trying their best to care for him and his needs. They keep the community very clean and everything nice and neat. There are nice activities, but not to many people participate. The food is nice, it smells and looks good. This would be a community I would recommend.

We are very pleased with Revere Court. The best part is that they specialize in memory care only whereas other companies treat memory care as an afterthought. After having my mom in another place that wasn't very good, l am very happy we were able to move her here. I love that my mom is not locked behind closed doors but has the freedom to travel around the entire property. We were excited from our initial visit. Casey was very helpful and made the transition regarding paperwork and move-in easy. The caregivers are very friendly and responsive. The residents seem to be relaxed and comfortable in the environment. Those who are able are allowed to assist with setting and clearing the tables at meals times. They are allowed to visit friends and join in activities in other cottages. And families are encouraged to visit and participate in the daily activities and outings. Music therapy is available and really works for my mom who is in an advanced stage of dementia. When she becomes anxious she is given an iPod loaded with her favorite types of music which immediately brightens her mood and relieves the anxiety. They even offer a caregiver support group on-site for family members. I share my positive experience with everyone I talk to who is caring for a loved one.

Cherry Wood is going okay. [removed] There is a huge double closet with lost clothing already. One day she hardly had any clothes to wear. You have no choice as to what phone company you can use, you have to use COMCAST phone company. She cant use her phone or TV right now because they've been [removed]. They are keeping the rooms clean. They have a lot staff and they arrive quickly. It is very expensive here though.

It’s still a new experience, but it’s good so far. It’s clean as far as I can tell. They let you go and try it out to see how you feel about before you actually commit. They are really good. You get to meet all of the staffing as you enroll – you get to meet with everyone and ask all your questions.

Very expensive and not sure if I see mom there. Something just didn't feel right for her. Very clean and professional, rooms okay,outdoor area nice but small. All staff friendly. Good tour given by Meagan.

The basic issue is a financial issue. We moved in under the guise of a certain price. Within 5-6 months, they've increased the rent by close to $3000 a month over what they originally said the cost would be. That's an extraordinary increase. And the services have not been up to par with what they advertised or promoted. They provide a call button to each of the residents to press as needed. My loved one has to pay an extra fee for service because she requires extra assistance. But there's no priority for her because she pays more for more service. Those who need less assistance have the same priority for their calls to be answered. And there's only one nurse on each floor to answer those calls. With the pandemic, they were extremely understaffed and hired no extra help. This organization was struggling and had some people quit. They needed to be more proactive to make the organization function at a better level. I think it's a nice facility physically, and the people are nice. Generally I think the people try to do the best they can. It's just that their system is not very good, and their staffing is not very good. They're charging this money for service that they're not really providing. They've made some extraordinary blunders, one regarding medication management. That's been a catastrophe. But I think it's mainly because they're not hiring people, or not paying them enough. So all this money is going somewhere else, I don't know. If you're young enough, in good enough health, without many physical ailments, this would probably be an okay place. But if you need any level of assistance, you may have a problem.

I did not even get a chance to tour the Revere Court because every time I called, it was hard to get ahold of someone. I originally liked the fact that it was close to my father's home, but I did not like the fact that I could even get a call back for a tour, that was a no.

Last summer the heat pumps were out, which meant no air conditioning. It took months for them to get the parts, their explanation and they had giant noisy fans, Then it was down again and they had to use heaters. Some problems with the bookkeeping software, so my loved one's long term care plan wasn't billed for reimbursement. Little hokey I think but my loved one is clean, her room is clean, meds are given on time, the food looks appetizing and she doesn't want to move.

The facility was ok, but overall we were not satisfied with it.

had a long talk with [name removed], and decided that this wasn't the best fit for us. severe levels of dementia throughout. [Name removed] also manages a facility in Milwaukie, and said that would be a better one to consider. Called [removed] specifically set up for parkinson's patients.

This review is only when you planning to join your loved one for a meal. The price is a high $13.00. They pick and choose which food they run out of. For instance: They put the menu up on the wall so you get excited of what they offer. You pay the $13.00, you and your loved one begin to order only to be appalled to find out the Tilapia ran out and the lemon butter broccoli ran out. It starts at 4:30 p.m. you are there at 4:31 p.m. How can they run out, its only been 1 minute? So you have to get other unhealthy undesirable fattening options. The portions are under a tiny scoop so filling yourself up to futile. I think either the staff wants to eat these items for themselves so they claim they ran out. If you ever eat here with your loved one, go into the kitchen and ask if the items you want are available so you do not have to pay and be disappointed, again and again. Plus one of the butternut squash was al dente and inedible.

I toured this facility while looking for a place for my Brother-In-Law. I liked this facility but it wasn’t as nice as the others I’ve seen. I feel like they didn’t have a lot of staff members. When I walked in, I saw a woman yelling at one of the tables and not one of the staff members talked to her to see what was wrong. This facility also smelled like urine and I just didn’t see the level of care I was hoping. I would recommend this facility to other families because of the pricing.

My Mom stayed here for respite. As far as I can tell, I think my Mom received good care. She seemed clean, well-groomed, and content. The food smelled and looked really good. The staff seemed friendly, compassionate, and I had a good report with them. My biggest downside was that a lot of her stuff was missing when we moved her out. I am hesitant about bringing her back here because of it. They had a few activities available and would have musicians come in to entertain the patients. Overall, I would recommend them for their care, but I think they could improve on securing the residents’ items so they don’t go missing.

I toured with Joyce and was a little disappointed about a few things. Their menu is strictly vegetarian which is not an option for us. Also you have to be completely independent to move in and can only have assistance come in once a week, which is less than we need. They offer a variety of floor plans and have a great location.

I am not too thrilled with Brookdale Napa. The cleanliness is not up to my standards. He has a completely compromised immune system and I think they could really improve so he doesn't get sick. They do his laundry every week and we had bought a brand new bed and I made the bed and there were grease marks on he sheets. That's a red flag for me that they're not paying attention. Also he is a younger resident and they have dinner at 4:30 pm and it ends at 6. I tested their window to see if they serve all the way up until 6 pm. A couple of times they ran out of food. I walked in the kitchen and there was meatloaf leftover but they didn't want to stay to warm it up. If you aren't there by 5:30 you get a sandwich, no hot meal. When I met him a few years ago he was a healthy weight but has since had several strokes and has lost weight. He cannot afford to miss a meal. The portions are tiny. He has to order 2 portions to get full. The food is okay, it's not horrid. The don't serve fresh vegetables. They are short staffed at the front desk. They take my name and number and never get back to me. I would never put him in this facility. There were 2 main reasons we put him here. It's a block up the road from a really good hospital, there is a wellness center/rehab center/gym, and he used to work in this valley. If there was another facility close by I would put there.

Decent facility, a little old, not enough activities.