Century Park Associates

My mother was accepted here from Chandler regional hospital. She was weak and not feeling well. Within 4 days she indicated she did not want to be at the facility any longer and wanted out. I called her twice later that evening, she had not received her 7:00 medications at 8:30 and had her call light on for 3 hours, with no one answering. At 10:00 I received a call from the facility that "something had happened". When I arrived, she had passed. The EMS team was very helpful. The nurse in charge, when I asked what was the next step, informed me to "google some place to come get her" There are some very caring nurses and aids in the daytime hours. Overall poor care and I would not have any family members stay at this facility

My 93 dad has lived here for almost 2 years independently. It is a beautiful facility. However when my Father fell last week and was hospitalized, I was told he cannot come back with 24/7 supervision. He was thrown out with no place to go and no notice. He spent 6 days as an indigent in a hospital before securing a room at an assisted living facility. The director, [name removed], offered no assistance.

BEWARE! Desert Cove was the center picked for my grandfather after his hip replacement surgery. After reading their already low review rating I was a little uneasy placing him there. At first I was greeted by the admissions director [removed], where I discussed my concerns and explained my situation (having two little ones, which they don't allow, and living an hour away, with conflicting schedules; I explained the need of communication). I thought everything would be uphill from there on out, but I was very wrong indeed. On Saturday, 3 days from my grandfather's arrival, I visited him and noticed his wallet was gone. I reported it immediately to the front staff and the nursing staff after searching the entire room. I was told I would get a call Monday morning from [removed] the director of social services, but no call ever came. I called on Wednesday and spoke to [removed] the director of case management, who I had already left a message for prior and never heard back, I asked her what the status of the investigation was and what I can do to prepare for my grandfather's next step. She provided some good information, and I was grateful, I was hoping that the wallet was just thrown in with the laundry and she told me that she would leave a packet for me to pick up that evening at my visit. When I showed up the packet wasn't there and instead I found a police report. A police report was filed without my knowledge and with my grandfather who was then only 50% cognitive (he didn't even give them the right address...). On Friday I checked my grandfather’s bank account to see if anyone tried to use the cards and noticed there were two ATM inquiries, confirming indeed the wallet was stolen. No longer could I allow the benefit of a doubt and I called the executive director [removed]. After leaving a strongly worded voicemail regarding my concerns and desire to speak with him I got a call from [removed] at 4:28 pm on a Friday with a voicemail saying [removed] handed this over to her and she gave a list of things starting with how she was off on Monday. The fact that the director didn't think my concerns were important enough to even warrant a personal call back is shocking to me, seeing as I left a voicemail that there was now a confirmed theft on his premises and I had a list of other issues with his staff. Again I hoped that would be the worst of this whole situation and tried to focus instead on getting my grandfather to his discharge date a week away, by this point. This last Saturday I went to visit him and asked him how the care was, in my mind I thought "well, if the care is good then I can deal with this headache for a few more days.." and this is the experience he shared with me; he said on Friday he had to go to the bathroom (he can't get up and down by himself) so he pushed his call button, a man popped his head in, so he told him he had to use the restroom, the man said he would go get someone but no one ever came, he pushed the call button again, and another person popped their head in, and again they said they'd get someone, and again no one came, he did this TWO more times for a total of FOUR times and no one EVER came…so my grandfather was forced to poop on himself and sit in it until someone came to change him. That is the most inhumane thing I have ever heard and it makes me sick thinking that someone I love had to endure that experience in a time that he is supposed to be "in recovery". [removed]. Please do not send your loved ones here, and I hope that someone out there reads this and has the power to do something to stop this from happening again. I share my grandfather’s experience in hope that it serves as a warning to any and all who are considering Desert Cove.

This establishment hires help that cannot hold employment at highly respected establishments. Employees have a low standard of respect and care for their residents. Management has a low standard for care.

If your parent or loved one does not need any support, or very minimal support, then this is the place for you....otherwise, steer clear. There are so many great places here in Omaha will to actually provide "assisted living" services, and provide care and support for your loved one without making you feel like they are a burden.

You could put your parents in a regular apartment, pay less and they'd be just as safe or safer!! Had a man entering women's apartments day and night even crawling in their bed!! When confronting management, they stuck up for the man and said that the women should have locked there doors!!! Really!!!

We did not have a good experience with Hallmark Manor. They seemed understaffed and stretched very thin. There were a few individual employees who were nice and worked hard to take care of my loved one, but many just seemed to be going through the motions. They did not do a good job keeping her room clean, I'd often visit and find her sheets that she had pulled off had not been put back on her bed yet. I also was not crazy about the administration, we've had a lot of trouble getting the final bill settled, they keep leaving off credits that are supposed to be on there.

These guys have all care and dont want hospice in there. They want to move mom in their facility and they make more dough as they move her into more services. Do not want thisb

I reported the community. The community is the worse of the worse. It was a horrible experience for our loved one. This is the worse place we could have put my loved one. They are firing people to try to protect themselves. The communication with the family was horrible from the staff. They changed my loved one's doctor without telling the family. They didn't tell us about going to the hospital without telling the family. The only way I knew about it was from medical bills.

My father lived there. The staff did not clean his apartment it got unsightly. Staff did not clean it even after been asked to. Poor communication with management not returning calls or emails. Not many activities. Not even a TV social room. Then he got sick from poor nutrition and Dr ordering wrong meds. Not for elderly who need help. Spare them the agony.

My dad has been in this place less than a month and he has the battle wounds to show for it! That is a sad fact and unfortunately true. He has had his feeding tube cut, not torn but cut according to the ER doctor that fixed it. He has bruises on his arm as well as a finger nail mark that evidently gouged his tender, thin skin. We were told he did it himself, of course. They take no responsibility at this place. The next thing to happen to my dad was that a Tech told him to walk down the hall knowing that he has a broken hip as well as a fracture that has not healed correctly and therefore he can not put any weight on his leg. So when this Tech told him to walk, he tried to get up out of his wheelchair and walk and he fell and hit his head. Now he has a large goose egg bump on his forehead. The Tech claimed she turned away to pour out the water and took her eyes off him. Well, that really makes us feel better knowing that they forgot to watch my dad. Not! That angers me and scares me for his safety. He has overcome so much lately and I would hate to think that a place like this is making his quality of life worthless! That seems to be enough but no, my dad now has a bruised and puffed up hand from "hitting it on the bed rail" according to the nurse. My dad is 81 years old and has thin and fragile skin and the staff there seems to treat him any way but tender. We are asking God to help us get him out of this place and into a safe place. He deserves to be treated well and not like a punching bag!

It's been over a year since they started up grades. Our hallway has been paint at least 4 or five times and still not done. There's lots of flooding here and pray it's not ur parents apartment because they don't really care they'll let them sit in puddles of water because no ones here on weekends or holidays that has any authority! I would not recommend this place, to any one who loves their parents! Wish I would have done more research but it was convenient

I would not send my dog here unless I wanted it to die...[removed]...I could not get their doctor or doctor assist to come out and look at him...ended up calling an ambulance to have him taken across the street to Northwest hospital [removed]

Care for my loved one was poor overall. Food services bad. Nursing, doctors, and medical care lacking. Therapy is fair. Cost is average. Management never visible and provides many excuses. The few employees that do care are clearly mistreated. Stay away if at all possible!

my mother was in for rehab for 76 days. of those 76 days, I was there at least 65 of them. I witnessed more in 65 days than most families witness in a year. I am making my plea to the state as well as corporate that they need to close the doors on this place. 2 huge problems which underly all the additional concerns I had. 1. communication: from director to families, nurses to nurses, nurses to families 2. leadership and accountability social workers keep filling their beds so corporate isn't aware how bad things are. while I was there, 7 employees left, most for other facilities. BIG RED FLAG too many concerns to list. very sad..my heart aches for all those in this facility who have no family. there is no one including the local ombudsman or in house social worker who will advocate for these poor residents. I beg you to look elsewhere. go undercover for a few days and get the real feel for this place. you will thank me !!!!