Century Park Associates

My wife and I have toured over a dozen facilities thus far to find the best place for our loved one. Every facility has greeted us warmly except this one. We realize today was a hectic day for the staff because of the family Thanksgiving dinner, but the attitude [name removed] displayed while checking us in was unacceptable. If she is rude to potential future customers, I cannot begin to imagine how she would treat residents. I am giving them two stars because the room was spacious and bright, but the HVAC was buzzing loudly and [name removed] made no mention of it being fixed even after my wife pointed it out. We realize that no place is perfect, but first impressions count. We’re going to keep looking.

The Bridge is understaffed. The ones that are there are good, but being understaffed makes for poor service. They accepted my loved one - interviewed him and then accepted him in, but later asked him to move out. If they couldn't handle his needs they should've identified that up front up, and not wait 2 months to tell me that. I wouldn't recommend sending someone else there until they are properly staffed.

I would not recommend Bridgeview Estates. My loved ones have been very unhappy since being here. In fact my loved ones are moving out of the community due to their unhappiness. The food is served cold and is gross. The meals were brought to the resident's rooms due to the community being shut down due to the pandemic. The portion sizes are small. The promises made by the community didn't live up to what is being provided. My loved ones need to beg for assistance from the staff.

This was a very clean community, however we just did not get a good feeling from it. We did not care for the tour guide. It felt more like the sell was more important than us. It also felt more like a nursing home than independent living. There were narrow hallways and it just didn't seem good for independent living. Everything was also in the process of being changed or updated and we wanted to go into a ready facility.

Although the grounds are beautiful and the care staff are lovely, there seems to be a gestapo attitude in the management department. They went through all of our personal rooms, dresser drawers, and bathroom cupboards, without our consent to retrieve our medications that we purchased with out own money. They failed to keep a record of the medications they took and then they destroyed them without notifying me, my family or my doctor. They refuse to let residents with cardiac history carry their own nitroglycerine. There is a high turnover in the nursing department. The managers made us sign a new contract that they would administer our medications--I've been doing my medications for 50 years--and now it is going to cost me more to live here. I believe this is a patient rights violation and so I need to move on to another facility that treats us better.

I have lived at Cherry Creek Retirement for some time. The quality of the food has really changed. The meals wether (breakfast or dinner) lack appeal and a lot of times are not edible, frequently sending the food back. It seems that some of the kitchen staff have been there for a very long time and do not appreciate any feedback. Some of the wait staff can be a bit snippy with the patrons and many times you have to wait a very long time for your food. I have heard many people say they are dissatisfied with the food and feel there are some needed changes for better quality meals and a more pleasurable dining experience. Hope someone cares enough to make some changes.

We were not too happy with them. My mother-in-law was only there for 3 days and she fell and was sent to the hospital and had to go back to rehab. They charged us for 2 months. It was a nice enough facility but she wasn't meant for it. The woman that we worked with when we first got there was very nice but I think they fired her. When she fell they did send her to the hopsital so the care was okay.

They will do what you can to get you there. If you need help you have to wait an excessive amount of time to get help. The food is sub par, and they are always out of things. If you have special dietary needs, they are not very accommodating in meeting those needs. To a senior who does not have much to do the meals are something that they look forward to. When you try to address a situation the staff denies the facts, and then you will be treated terribly. This would not be my choice of facility that I would place my family members.

The independent living was fine but once they moved to Assisted Living the place fell apart. The nurse changed 4 times in the last 12 months. The director is non responsive and avoids residents that have issues. The med tech on two occasions gave the wrong medicine. Some of the CNAs kept giving us wrong information on what can/cannot be done with the residents. Assistance with showers could several days past the scheduled shower and sometimes skipped all together without anyone to help. Turnover of staff was unbelievable and they would not call in outside agencies to help They do not post negative reviews on their website.

Our loved one hates it there and I wouldn't recommend this place to anyone. Our loved one says the food is bad and response times are slow. Also, services we are paying for are not happening.

This was not an assisted living, this is more of a nursing home. Honestly didn't look due to the overall quality was so poor. The lies were overwhelming. Each time there was an episode either with another patient ( can't call them residents cause of the mental capacity of these people I always got an answer we would change it. Things only got worse. As patients walked into my mom's room unannounced and pushed her almost having her fall. When I asked for a nurse or supervisor the only person present in the facility was the activity director and she thought she could help.

Do not move here. We picked this community because of the care, food, staff- from management to housekeeping, but they need to learn not to lie.

If you care for your relatives at all, please don’t send them here. There are better options out there. Your loved one will not get the care they need and deserve. They do not staff for the level of care they have there. The way they calculate your cost is not right. You could be completely independent but take 18 medications (even if just vitamins) and your cost will jump more than a few hundred dollars. And don’t let corporate fool you, your loved one is just a number to them.

The experience was horrific. Care was minimal at best. Food was poor. Her interactions with aides was abysmal. She stayed 6 weeks. We moved Amy back to Ocala in worse health than when she left. She immediately went to life care for pt for approximately 4 weeks. She never truly bounced back. I was told by corporate a lot of staff changes were taking place. No excuse for quality of care IMO. I would tell others to talk to residents or family members if possible. Get info first hand.

My mom has lived here for a few years and things have seemed to deteriorate. Quality of service has gone down dramatically. The office won't return my calls. Used to be great but I've found a better value down the road.

I'm not impressed with the place. Would not recommend this place to ANYONE! The overall experience has been very unpleasant. The staff are friendly to your face but then will stab you in the back. The quality of care services is terrible. the meals are not fancy...teenager runs the kitchen....definitely no gourmet chefs like they advertise. I do not participate in the activities, and the value for cost is too much money to pay for services received and/or ignored. Very unprofessional here.

Initial unassisted living in the Harbor, quickly turns to required assisted living at the Bridge, which then progresses to manipulation and undesired fees for specialty services. Price appears low initially, with insidious manipulated price increase at 5x over a short period of time. Leadership team similar to mean girls in grade school playground. Immature and disrespectful to residents and care givers. Do not trust anything with this organization. Employees try hard despite toxic leadership team.

My mother was there for 2 years.. I had to move her to another assisted living facility after learning that her pain medication would come up missing on an average of twice a month.. the new director and charge nurse are completely clueless and don't care about the residents.. I've seen 6/7 great caregivers leave this job because of employee bullying.. they are currently under investigation with the state.. I seriously urge anyone seeking assisted living to shop around.. in the past few months, I've seen quite a few residents move out due to the bad conditions and major rent increases..good luck in your search..

My Mom lived at Pointe Frontier for about 2 years in the assisted living unit. It started out okay, but there was a change of executive director and things went downhill quickly. She had a very bad experience and I moved her out. If you are considering this place for your loved one-good luck to you.

The company lies about serving gourmet meals and is barely serving residents any food at all. They want you to pay out of pocket for another entire meal to equal a normal adult serving since the regional director [name removed] enforced the new kitchen rules. We are being forced to order from restaurants for a decent meal since July this year. The kitchen now runs out of food before everyone is fed and this is with corporate approval! Three wonderful chefs have resigned because they refused to treat paying residents this way. I was even served a hamburger that was totally burned and unrecognizable with cheese, lettuce and onions! This company is a total farce and you do not want to live here!