Century Park Associates

Well, what has been the most disheartening is the fact that they continuously tell us that they have a difficult time finding good help or are short-handed. They have repeatedly left my loved ones medications on the counter in her room. They are fully aware that she has dementia. They also rarely ever escort her to anything even though they told us we were paying for that as part of the Assisted Living package. In addition, housekeeping is poor. Not very sanitary in public areas, and lacking in my loved ones room weekly.

It is a very friendly and welcoming staff. It is an absolutely beautiful facility, very cozy and has a boutique hotel feel to it. Beautiful large apartments as well. It is right on the highway so there is a lot of turnpike noise going on. The food budget is pretty low, but the meals are beautifully presented, the dining room is the best dining room service staff I have ever seen and I have been to 6 different places.

It just did not feel like a happy place. There were multiple staff changes during the time my loved one was there. Aide response time was slow. My suggestions for improvement would be response time and more caring staff. We had no problems with [name removed], the Director.

The community is currently having issues with the Executive Director and Corporate are trying to find a new Director and fixing issues. The staff that I have meet with are very responsive, and caring towards my loved one. The front desk is manned until around 5-6 pm, and this is where you go to ask for assistance. The community was serving soybean burgers instead of hamburgers and the corporate office is trying to work getting these issues fixed, along with others. The community tries to keep the residents engaged in activities. They are receptive to residents feedback.

For me being in the condition, this is the best place for me and my loved one thinks the same thing.

Community is beautiful, most employees are friendly. Place is clean for the most part, I see the same dead bugs on the floor, unlocked windows in the hall. One of my loved one says the dining room needs help, food is not served when ordered, you always have to ask 2 or 3 times for your food or to place an order. They need to diversify the menu. It's the same stuff all the time. When you order food to pick up and take back to your room, they give you the smallest portions. The other day, I was visiting & my loved one had a piece of carrot cake. It was no lie a quarter of an inch thick, and that's being generous. But if my loved one ate at the table, it would've been at least a 1/2 of an inch thick. The washer in the washroom on the first floor is still broken after having a flood in the room so if you want to do laundry, you have to wait for another machine to be available. When my loved ones moved in, they did not get a welcome basket, but a few people after her arrival did, when my of my loved one's passed away, the other loved one didn't get a sympathy card, or no acknowledgment of my loved one passing, nothing was posted at either facility either. Not sure if this is a management issue and people not knowing what is going on but for months they left my passed loved one's name on the iPad when checking in even though I told them this loved one passed away in [date removed]. My passed loved one was just removed about two weeks ago (November) For the most part, it is a very nice place, my other loved one is happy there, but as I said, things need to improve. On the assisted-living side where my loved one's first lived it's even worse, the nurses do not treat the elderly very well at all, we have seen this firsthand. They also need to improve on the parking, in the front entrance all the handicap spots and other parking are taken up by residents and then there is no place for visitors/family to park.

The management is disconnected from what is happening with the staff. The facility is severely understaffed. There is no process if a staff member were to call in. For the dining menu- it is not designed for seniors. Most are diabetic or hypertensive. The menu should have more fresh options, low salt options, less processed foods. Fried foods covered in gravy are not healthy choices. They do encourage social interaction. They do have plenty of entertainment

I toured this community and it was ok. It did look a little more worn and is an older building. Cleanliness wasn't as good as some of the other places we toured. The staff seemed good. Overall, it could use some refurbishment and it didn't quite have the feel that we were looking for. They also don't have a Memory Care unit on site.

We picked this community because, the staff was very kind and inviting, the cost was affordable, the location was close to my house, and they had lots of activities, I thought my loved one would be happy there. Instead what I have found is that some of the CNAs are caring and some aren't. The food is very unappealing and unappetizing. My loved one complains about the vegetables being undercooked., and says sometimes the food is too hard to chew.

My parents love to go down to the dining room and have dinner with everyone. The other residents there are very nice. It's located close to other stores, which makes it nice. The downstairs level 1 smells like pee because the dogs have really soiled the carpet, and they haven't taken care of it. (Levels 2 and 3 don't smell like that.) Also when you first get there, the staff are really nice, and then it kind of peters off from there. But overall, if I had to find a place for my parents again, I would definitely consider Bridgeview Estates.

This community is really dirty and they need to get it cleaned up. Especially in the assisted living side it is really dirty. The food is also nasty and they need to make changes with this. The CNA's and nurses were good but I think that they need more experienced management, they are nice but just not very experienced. If they got this community cleaned up and got new flooring and even painted, this community would be nice. They could use new furniture and carpet in the common areas.

The Bridge community has beautiful grounds, it has a very open concept and the people there were for the most part friendly. The rooms were very nice and very accommodating. We did have a couple issues with the care services, our loved ones medicine was dispensed twice in a day at times and it seemed like the nurse and the nursing staff was not as knowledgeable in some things as we had hoped for.

The Inn at Garden Plaza has some real fabulous employees that really care about the residents needs. The place is super clean and modern. There are many activities to keep them all as busy as they would like. They are treated with respect and generally treated as adults as this is independent living. My complaint is the overall policy handling the Covid pandemic and starving these residents of companionship and interaction. There were no cases of Covid from the residents and the cases that were reported were from the staff. I believe better steps to combat that in staff were necessary. So why keep the residents away from each other and confined to their rooms for over a year. They were treated like prisoners when there are many private game and chatting rooms they could have visited each other in. Its frustrating to see our senior community lonely and scared during this time and the Inn did nothing to help them through this.

The place is nice along with the community. The care is not where it's supposed to be. The attention to the resident's call buttons and having to wait a bit before staff comes in is not good. I believe the care could be a bit better.

If your loved one needs more care, this is probably not the right place. My loved one ended up not being able to get out of bed, and they would bring food to the rooms, but she couldn't get to the food where they dropped it off. If you can, I would recommend asking lots of questions about what the staff can and cannot do as far as care goes. The housekeeping and dining staff were just okay, but the front desk staff were great.

Too far; very, very nice.

A little south of Dublin just off of I-270 Three apartment floor plans to choose from kitchenette - W/D on first floor.

Nice facility

I visited this one myself without mom about six weeks ago. I liked the homey feel and I think mom would like it.

Garden Plaza is a terrible place. The management has no talent. Be very careful about charges made by them, especially initial charges, I found out they were scamming me out of money and they did not like when I asked for that back.