Cavalier Senior Living

The facility provides as much a possible for the residentss.

I have never “found” my cousins room anywhere near clean unless I cleaned it myself. His laundry is never put away. His bed had never been made when I was there. His overall appearance is unkempt . I understand that some of this is his fault but for what I pay, I expect more, especially in his personal care

My mother was living there for a couple months. Admittedly, she was a very difficult resident at the time. She packed up her stuff to leave every day, and constantly bugged the staff about going home. It came to a head on one night and she nearly climbed out a window. The staff couldn't deal with her anymore so they sent her to a hospital to try different medications. This was fine (although I feel like they could have been more patient) but what came next was extremely unprofessional. They clearly didn't want her back. They refused to allow it until they received very specific wording from a very specific hospital staff that she was ready to come back. We had gotten what they requested several times, but it was never good enough. They clearly were making excuses to refuse her return, but didn't want to say that outright. They basically forced us to pull my mother out of there so they wouldn't have to directly say they were not equipped to take care of her. I would say if an elder is low mobility and/or is easy to distract, the place is good. However, they are not able to take care of the more difficult cases. Luckily we love where she is at now

The reason for my low rating is because they don't take good care of the people. My mom was dehydrated, potassium was super low and her magnesium too. She end up in the hospital for [time frame removed] days. They don't pay attention to how much people eat or drink. They served the food and pick up is just a job for the staff nothing else.

My experience for my mother's care has had its ups and downs and downs. Initial contact with Ms [name removed] is phenomenal, I wish I could have dealt with her for everything. Look out for hidden cost when seeking out this facility. The food service, care givers and med techs are exceptional. My biggest concern is the so called RN always available and the follow up. Everything else is ok, my mother seems happy enough.

The staff was very kind and professional.

Seems to be a high turnover rate of employees. I would recommend the facility to others.

Our family had an in person tour with Limestone Lodge and the facility was clean it looked well kept on the outside but it did not have a homey feeling to it. The residents were like zombies. Not one of the people I saw made any type of facial expression.

I did really like Gardens of Pelham but it was EXTREMELY expensive to have both of my parents here and we just could not afford it. The pricing is all inclusive but it was just a lot.

I like the activities, Food is good, I like the back garden.

They seem nice. I don't think they have memory care either. And I don't see photos on the website. [Removed] did some work for them once and didn't like the size of the units.

good.

I have been asked to do a review. I was asked do I need help. No I do not. My friends let them staff manager to help them. I can say its not the same. Anymore. The food is horrible we eat the same thing oven and oven. The night meal is sandwich soup only. It's not quite. Construction night and day. I would move but can't afford much. I would not recommend it now. We really Mrs. Wilma, and this younger manger [name removed] is not nice, makes to many rules.

Positives: the head of the organization is friendly. The price is reasonable. The building and amenities are nice. Negatives: I never once came in there and saw the staff interacting with the residents. I only ever saw them sitting around staring at their phones. They have no ability to handle the more “difficult “ cases. They would rather send a resident to the hospital than have the patience to deal with a resident’s outbursts. Their communication with family members is poor. Instead of informing family members that they don’t want to, nor have the patience for, dealing with highly mobile residents, they make excuses to ensure they get the maximum amount of money before forcing family to remove the resident from their establishment.

I would say that the Salesperson [name removed] is very friendly and does an exceptional job. The only thing is that the community feels like a bait and switch. Once you're in, the price just keeps going up.I personally wouldn't recommend to others. The bullying from [name removed], the Director, alone is enough to say no.

I don't think my dad received the care I was told he would receive, which I think caused his health to decline rapidly and resulted in his death. It was very heartbreaking knowing he did not receive the care they represented he would receive.

Some of the staff are great and others not so much. The nursing team is not trained at all or knowledgeable and they could have better communication. Also, there needs to be improvement with the meals - on the weekends there are only sandwiches and chips. They say they have activities but not true at all they are very sporadic.

I had high hopes for the facility but unfortunately before my mother moved in they hired a new facility director who is abysmal at her job. My mother was experienceing a severe UTI and was delusional I had paid a staff member out of pocket to sit with my mother when there shift ended I had asked if there was anyone else who would be willing to sit with her and I was assured I did not need to hire anyone and they would supervise her and keep her safe. Later that night I received a call from the Director that mom had eloped and could not be located after staff failed to supervise her as promised. Cheaper than a lot of the facilities for a reason.

We were very disappointed in the care my loved one received. I did not feel they were taken care of as was represented that they would be.

I do not recommend and will be moving my mother out by end of Nov. Reasons are for experience and my mom can no longer afford. Trying to figure out where else she can go. Med techs are not thorough and almost caused my mother to be hospitalized because they put 2 fentynal patches on her. And after speaking with Director and Nurse it happened a second time. The are not qualified to handle narcotics.