Carefield Living

I thought everything was not what I expected. I did want to put my parents in this community. It did not fit my parent's personality so I did not take the tour any further.

My brother has really been improving since his move to the community. We are very pleased and he has adjusted very well.They do a good job of keeping the community nice and clean. They have a very helpful staff, they are always there when he needs some help. He does his cardio therapy at the community. The food is good, it is a well balanced meal. They do offer a wide selection of food for the residents to choose from. They are caring for him well and I would recommend it.

They have been really good. The administrator is very helpful and accommodating. They are very conveniently located for my family. We are very pleased with what they have been providing and doing for our loved one.

My husband is a resident. The caregiving staff are kind and friendly. There are plenty of fun activities to attend. My husband loves the meals which are served in a lovely dining atmosphere. My husband’s room is spacious and many times he has said,”I have a good place to live.” The housecleaning/laundry staff do an excellent job. They deserve a raise!

I love the staff, love the food, love the activities and attitude of everyone working there and their policy toward their clients. My husband who lives there gave it a 7 out of 10. It's open, airy and beautiful like a country club.

I liked the facility. The staff was very friendly and the residents seemed happy and well cared for. The only reason that I didn’t sign up is because they had no private rooms and I didn’t like the idea of Sharing .

Food is prepared by a chef and it is good. Majority of the staff does not speak English as their first language. Nursing staff is good, they listen to the family but opt to use medication first, not always our first choice. They do communicate issues and successes and are always friendly. Room size is adequate because they prefer the patients to be in the community rooms not alone in their rooms. There are daily activities but the are.repeated very often but I guess that's ok because most of the patients have memory issues.

What's the biggest advantage of Madonna Gardens memory care is that is all on one level and the rooms are studio. A one bedroom apartment would be too much for someone to navigate and get lost in. Madonna Gardens is shorthanded on caregivers at present.

they don't have a nurse and they need a vehicle. There as been a lot of staff turnover so I don't really know the person in charge. Everyone was very helpful when we were looking to move there

The food and activities were excellent as well as the administrative staff. The cleanliness was great and nurse Karla was excellent. The med techs were good and overall we had some great experiences

My mom was there and passed in 2022. My Dad is there now in Memory care Everyone is very kind and personable. They remember our names. No place is perfect, but I think they do really well.

The caregivers seem very sweet and caring. Room sizes are large with various spaces. They are nice, bright and clean.

There has been so much staff turnover lately. The new activity person is trying to do different things but some of them are too hard for alot of the residents. She is new so she's learning. My mother in law is happy with her surroundings and the staff. It's a small facility and for people who have memory issues or a physical disability, it's easy to get around. I would recommend Madonna Gardens to others.

I would say that it's a very nice community. The residents are very friendly and the food is good. The care staff is good. The price point was good and the proximity to my home is good!

It's a beautiful facility most of the time the quality of care is good and the meals are good. They don't keep track of whether or not they eat and it was set up so that if you didn't come down to eat, they would deliver to his room, however that is not a consistent thing. The original employees understood his PTSD and had a workshop in order to train the personnel, but I don't believe they've done that since the big turnover. He's a little tough to handle and I do get that. The Med Tech staff is phenomenal. The housekeeping and care staff is awesome. Most staff members are incredible. However they have had a big turnover. There has been many times where he sat in the dining room for a good half hour or more before they'll even take his order which doesn't seem right, and I'm not sure what that's about. The VA Pharmacy department has struggled with communication with him, however from being great, not so good. Overall looks very happy with the facility and feel very blessed that he was able to move there.

The staff has been very kind, caring, and respectful to my dad and to my family visiting him, and to the other residents, consistently. They are very accommodating when we meet my cousins there, who bring my dad's 90 and 92-year-old sister and brother, and we bring snacks. They even provided lunch on occasion so we could eat with him if we call ahead a day or two prior. It's always clean, no smells, and well kept. From the front desk to the kitchen and the caregivers, communication has been excellent. I absolutely would recommend Carefield to anyone looking for a memory care home. I am very happy with the staff and the care my dad receives there. He even has a girlfriend and she calls him Lovey. The only reason I am not giving them a 5 is that I have a general rule to not choose the highest number on any survey because there's always a little room for improvement.

I will add one things about the leadership: Friendly, professional, and balanced leadership. I would recommend Carefield Castro Valley to others looking.

The staff here is mostly fantastic and really good with my mom but theres been a couple of times when I've heard the new boss whos office is by the front desk saying things about various departments. I have heard this personally twice so I'm sure other people visiting have overheard to, she's been telling the front desk about different people who I won't name and telling them what those other employees are doing wrong. If that's happening in front of family members I can only imagine what is happening when there's no visitors around. I think there should be some professionalism with that sort of thing.

My loved one is a resident at Carefield Pleasanton Memory Care. I would recommend this facility to others.

Very positive kind staff. Good food. Great cleaning and laundry services. Lots of fun activities to choose from. Some inconsistencies. When we’ve had concerns most have been a right away. We do understand there has been some turnover. All in all so great knowing he is safe and that I only have to drive to Visalia instead of Motto Bay to take him to appointments! Many of the staff members are over the top kind, patient, and accommodating!