CareOne Management

My Mom is at Careone and we find the staff and facilities excellent. [name removed] and the entire team are great! They are attentive, compassionate and understanding. They are responsive to issues quickly and never give you a run around like several place we have experienced in the past. I highly recommend. 5 stars!

The staff members at Harmony Village at CareOne are all very caring, informative, and the facility is clean and inviting. Based on the experience we have had so far, we would recommend this community to other families.

Attentive to patient's needs. Laundry seems to be a challenge at times, despite my mom's name in her clothes...some missing, and other clothes just have no identification

When it comes to the activities this could be more because my mom doesn't participate much(her choice most of the time). The director [name removed] and [name removed], the head of nursing have been amazing to us. They are caring and compassionate and really have gotten to know my mom and her needs. Based on the experience we have had so far, we would absolutely recommend Harmony Village to other families.

Out of all the places I checked, this was the best suited for my needs and I liked everything about it. We picked this community, becauseI liked the location, the facility and the staff. I would recommend to others.

We couldn't have asked for a better experience, it truly was a home for mom. Exceptionally clean and well maintained. We found all of the staff to be warm and welcoming. Very attentive and responsive regardless of the time of day. Nursing staff and assistant staff provided excellent, empathetic care. Food selection and preparation were very high quality. A wide variety of activities and social events. The exceptional quality of Sweetwood and the wonderful care she received in a warm welcoming environment that made her feel safe and part of a community was worth the cost. I recommend Sweetwood without reservation.

Very kind caring people work there. Food is good, and cleanliness is very good.

Harmony Village gets 10 stars across the board, they were incredibly kind, professional and just the whole 9 yards. The head of the memory care unit [name removed] was very well trained and on top of it. From the moment our loved one arrived there she greeted her and walked her through the whole process. It was night and day in terms of the experience and care she received at another community. Based on our experience with Harmony Village CareOne community we would recommend them to other families.

I was so impressed with the kindness & care that was shown to my mom while she resided at Care One of Hanover. I have 20 years of personal experience working with Seniors however it is completely different being a family member and trying to find the best place for mom. Mom was originally in an assisted living with a dementia unit “in the back of the building “. I would get calls that mom “was a problem because she was wandering “. Harmony Village had well trained staff who were able to walk by her side, provide diversional activities & to keep her safe. There is a dedicated building for dementia care with 2 floors to meet your loved ones level of care . Look here first! Staffing is the most important thing to look at & they are the best!

I'd tell others that it's expensive but very clean. the community is well-managed with competent friendly and helpful people. I would recommend it especially compared to the other facilities with had experience lately.

I've been very happy with Harmony Village so far. It has been a good experience from the very beginning. The facility itself is very inviting and pleasing to the eye. The marketing person we met with initially was very accommodating. She even came in on the weekend for a second visit with another member of our family, which we appreciated. She always got back to me. And she was very helpful, informative, thorough, and, compassionate. She came in to visit my mom a couple of times after she moved in. She made us feel like it was more than a job to her - she went above and beyond. My mom has been well cared for. They check on her frequently and are very friendly. The staff all know her. I had one concern about a cleanliness issue, and as soon as I brought it to their attention it was corrected and hasn't occurred since. My mom is not too enthused with the food, but she's eating. The activities director is always in contact, keeps a schedule posted, and has a lot going on. I like that the staff always try to get the residents engaged and involved. There are three different neighborhoods for mild, moderate, and advanced dementia. Originally they had placed my mom in the moderate neighborhood, but once they realized she was higher functioning than they first thought, they promptly moved her to the mild neighborhood to preserve her cognitive functioning. It's expensive (as they all are), but they provide good care for my mom, which is what matters. She's safe, and that gives me peace of mind.

CareOne has been very good for our family. I am pleasantly surprised with the facility and how much we get for what we pay, especially compared to another facility that we experienced previously.

I will say you need to be aware that this facility is brand new, there are some glitches and they are working on it and get people into the facility. The staff has been wonderful and ironing out all the kinks.

The daily caregiving and nursing staff at CareOne Livingston is especially attentive to the residents. The residential facility for memory and for sub-acute care are excellent. The admission of my wife into the sub-acute care facility from the hospital was handled seamlessly by the staff at CareOne. My wife's transfer from CareOne sub-acute to CareOne memory TV care was also handled seamlessly.

We have experienced a very friendly staff & excellent care so far. I feel like we found the right home for my loved one.

I thought Harmony Village was wonderful and gave a great tour. The people were very helpful and answered all of our questions. They just didn't have a bed available. And they were also the most expensive of all the places we toured.

I can say, with confidence, that this facility is a 5 in all categories. We looked at numerous communities and found this one to be the best fit for our loved one. It has changed ownership recently (now CareOne). The only concern I've had is lack of communication/follow through which may be in part due to the change in ownership.

CareOne has been very good for my sister. She really seems to like it there and always looks happy. They take really good care of her. The staff are friendly and seem very caring. It's not just a show - they're the same even when they're not aware anyone is watching. The front desk staff is always pleasant and welcoming, and they say hi when you come in. It's very clean, and I always see the cleaning ladies working. The food and the menu looks good. We're very happy with our choice.

When we first came to visit we knew this was the place for our loved one we thought it was just perfect - the community is very clean and we thought the administrative team was very helpful. The value for the money is a 5 plus, it is definitely there. They do have a lot of different things for our loved one and the other residents to do during the day and based on the experience we have had so far we would absolutely recommend CareOne at the Cupola to other families.

The staff members there really personalize things for the residents and are very accommodating to all of their needs. Based on our families experience we would absolutely recommend the Harmony Village at Stanwick Road to other families.