CareOne Management

I wouldn’t send a dog or my worst enemy here! You’ve heard the old saying, “Don’t judge a book by its cover.” Well… don’t be fooled by the nice appearance of this facility! They know how to “talk the talk” here, but they sure can’t “walk the walk.” We visited the facility and were impressed by the beautiful setting and appearance and we were assured that they would have no problem handling a patient who came to them for therapy as a “max assist” after a stroke. What we found was that this lovely facility on the outside was a real “hell hole” when you were on the inside. There is a serious lack of respect in the way patients are treated. Mom came from an acute rehab center (Marlton Rehab), where she received excellent rehab and was treated respectfully. Whenever she needed to go to the bathroom or get into or out of bed, someone was there to help her and it was no problem at Marlton. She was taken to the bathroom when she needed to go and was helped in and out of bed several times a day at Marlton, so she could change positions and rest. Upon arrival at Care One, we suddenly found that my elderly mom was expected to stay in bed for 12-14 hours, then stay in a wheelchair for the remaining 10 to 12 hours. Ridiculous! NO-ONE stays in the same position for that long and remains healthy. Suddenly, at Care One, Mom could no longer get a shower, but could only have bed baths. She could no longer use a toilet or even a commode, but had to use a bed pan! This was demeaning and a move backwards, when in the immediate days and weeks after her stroke, she was able to do these things! The difference was not in Mom’s abilities, but in the abilities of those around her. Response time to call bells was long. Though some staff members were polite and helpful, there were staff members who treated mom roughly and who were extremely rude and nasty to Mom and family members. Mom was initially placed in a double room, but her portion of the room was no bigger than a closet! The hospital bed was against the wall, leaving her paralyzed side to the wall. Next to the bed, there was not even room for a chair! We had to stretch/crawl across Mom to try to prop her bad hand on a pillow and staff could not properly get to her to care for her. It was a completely inappropriate setting! Therapists were unskilled and negative. They continually gave the same cues to patients, when those cues were obviously not working. There was a serious lack of positive feedback. Physical and occupational therapy were lumped together into one marathon, exhausting, session, rather than being split into morning and afternoon sessions. Therapists work with numerous patients at the same time, walk away from patients while they are supposed to be working with them, even leaving the gym area. Patients spend much more time “resting” in a session than they spend doing therapy. The gym is very busy, packed with therapists and patients, making for many distractions for both the therapists and particularly the patients. Patients were not given a schedule for therapy and were often left sitting for hours, being told that therapy would be “soon.” We started trying to get Mom into another facility after the very first day, but unfortunately, it took two long weeks to find another placement. Every step of the way was a battle here! We met with director after director, but the place was still horrible! My experience was in fall of 2011, but, from what I have heard, things have not changed! My [removed]’t even give this place a bit of consideration!