CareOne Management

Hi When we decided to look at the next step for my in law We made appointments We went with many questions and We went with our nerves on over drive The contact woman was nice and has great sales pitches but she was throwing them to fast The place is clean no odors no smells The one thing it is missing is HOME it’s not Home like it’s like a hotel They need to bring in the homelike touch not the hotel atmosphere Where is the smells of baked good I also wish they had a facility pet Others do have one The only other negative was no introduction to care staff nurses aides that would of been nice Please this is nothing against the tour guide or the company

A place can look beautiful but if the love and care is not there it’s a mirage Mom loves her aides She enjoys the food The only issue we have as a family is the Nursing Director She is not personable She rolls her eyes when I go with a concern she does not get back to me to me it’s like she don’t care This is a major concern

This place is beautiful hotel like it’s missing personal touch Photos of Residents &Staff on walls would make it more homelike The Spa area not completed been over a year The Director of all Nurses is a poor choice she truly is self center yet narcissist She is not warm nor inviting to residents or us as families She gives me the nastiest stank face when I question her about my mom or care not done Maybe it’s a permanent frown she wears Her co Director a older woman who I believe works 1-2 days a week very loving Care staff very good

I can honestly say care one Hamilton is clean no foul odors My mom has a private room it is fully cleaned weekly I go in almost daily so i will Clean up daily Mom loves the food The Chef [Name removed] is very Caring man and talented chef [Name removed] the head director I heard is leaving she will be missed due to she has always helped resolve issues I had here I am not happy nor comfortable with the Wellness Director [Name removed] she is very distant and rude she makes me feel my concern about my mom are trivial she never knows what is going on she always sends me to another nurse but she is the head nurse why don’t you know ! She is unfriendly and unwelcoming The other nurses are very caring helpful and truly care

The 1.5 star rating is for the doctors. They are great. The administrative staff and some of the nursing staff, on the other hand... horrible. Dad had to be rushed to the ER a week ago. He was ready to be discharged yesterday to CareOne. I spoke with [name removed] in admissions who confirmed she was holding a bed for dad - promised me to save it until the following day. Once I received the call from [name removed] that dad was ready, I called [name removed]. It took SIX calls before the Receptionist put me through! Each time, she put me on hold for upwards to 4 minutes! I finally spoke with [name removed], only to learn that she gave my dad's bed away and they could not take him! Here I am scurrying, as there was nowhere for dad to go. Dad is unable to walk and could not go home. He had to be placed in a rehab and, despite my dad having been a patient at CareOne on numerous occasions since February, they gave up his bed. Moving backward... on Friday a week ago, I scheduled dinner for dad. Confirmed with THREE people that he needed to be in his wheelchair and not to feed him dinner. Instead, upon arrival, he was IN BED and was FED! It took the nurse and aides (behind closed doors) ONE HOUR to get him into his wheelchair, as there were no trained personnel there to lift him! The next morning, he was rushed to the hospital for internal bleeding.

We had hoped that CareOne at Wayne was going to work out for the type of care my mother was going to need. We were upfront with them about her dementia and they did do an assessment before she was accepted and we moved her there. But in the end, they could not address my mothers needs and they informed me that I would have to arrange for an outside aid to come in and give my mother the one on one care she had to have in order for her to remain there. I made those arrangements at an additional cost but in the end, CareOne still could not accommodate my mother so we were forced to move her to another facility.

I was in rehab Jan. 2017. First impression was that rooms are poorly maintained ... walls need painting, plumbing needs repair and poorly staffed. Nightly noise was terrible with patients screaming for help. Thought I was in insane asylum. Food was very good. Physical and occupational therapy was excellent! If it wasn't for the therapy I would not return.

Therapists were friendly, informative and cooperative. Nurses were constantly changing and they have too many patients per nurse. Asked for simple things like dirty laundry be put in bags and for nurses to talk to my mother in law before doing any work. That seemed to be a problem for them. They requested a cat scan of her one evening. They gave her bed away as she has to be admitted for at least 24 hours at the hospital. Snakes! The social worker nor assistant of nursing would return our phone call. Very shady things being done here. They will talk the talk to your face, but won't follow through and get rid of you.

Very negative, unhappy, and unprofessional administrator (when shes even around). The culture of the building has changed due to this. A lot of staff turnover rate which means zero consistency. Truly disappointing this is acceptable.

Staff seem completely miserable due to toxic administration. Every time I come to the building, another staff member is leaving to go to another Harmony. Admin talks low of staff behind their back and lacks a lot of important emotions to work with such a vulnerable population. Very sad to see.

I toured this community and was overall not impressed. Everything told to us seemed scripted or made to feel you are getting some deal. The setup reminds me of a hospital rather than an assisted living. The place smelled good which is how it should be. Staff did not look very happy, were on their phones, and the administrator has a very negative presence. We felt very uncomfortable.

The facility has potential, but room sizes are very small, although you are told they are never in them. Food is decent, but never seems to be on time. The administrator is rude to both families and staff, regularly ignores family concerns, lacks empathy or motivation on wanting to do make this a better place. Everything is a sales pitch and promised to you just to get your money. The facility has seemed to experience a high turnover of staff which is concerning for both residents and loved ones for consistency.

My complaints are as follows: 1. Inadequate Pain Management: My wife, who had undergone two surgeries--one for her hip and another for her ankle--was in severe pain. Despite repeatedly requesting pain medication, her needs were not promptly addressed. The medication was provided only after significant and unnecessary delays, which caused her considerable distress. 2. Inexperienced and Undertrained Staff: It became clear that the staff lacked the necessary training or experience to handle patients in critical post-surgical recovery situations. This incompetence jeopardized my wife's health and well-being. 3. Difficult Transfer Process: My wife requested to be transferred to [community removed], a private rehabilitation facility. However, [name removed], who handles transfers, created unnecessary obstacles and made the process far more difficult than it should have been. 4. Profit Over Patient Care: It is evident that CareOne prioritizes business interests over patient health and recovery.

The turnover for administrative or management staff is a spinning wheel. The staff is caring and kind; unfortunately tho understaffed or undertrained. The care provided falls short of what is contracted or promised. Activities are stale and not well attended. Seemingly prices increase while care provided decreases.

My mother is currently a resident at CareOne in Sharon. It was a wonderful and caring facility when it was known as Whitney Place; but no longer! In memory care, many of the staff are not proficient in English and are not understanding what is being asked of them. Some of the newer aides are given a very short training, then sent out on their own. A senior aide is supposed to be supervising the new employee, but too often, the one supervising says the trainee “ is good” and “knows the job”. So, for the remainder of the orientation, the new employee is left to their own devices, and the one that’s supposed to be training, is sitting- gabbing on their cell phones. My family pays extra for more frequent checks, but if a family member is visiting, or if hospice is in, check don’t happen. Finally, very few of our original aides remain, because they continue to pay poorly.

DO NOT submit your loved ones to Care One in Livingston! Staff is dismissive of ALL concerns, Food is horrible and full of sugar despite diabetes. Patients are screaming for help, and ignored, day and night. Nurses don't respond for 30 to 60 minutes to requests. Elderly patient (with dementia) was left to lay in diarhea for an hour and given no medication for it because it was on the floor and they needed "a sample." When family complained they tried "corporate smooz." He transfered to another facility!

If you are looking for a Memory Care facility, you have to take the time to reflect on the appropriateness of a care model that is simply an attempt at keeping aging seniors and their money in house when Assisted Living is no longer appropriate. There needs to be a regulatory body that overseas what is considered true Memory Care beyond a locked unit. My loved one was removed from this facility when it advertised as [removed]. Her physical well being was compromised by a scarcity of trained staff-staff that was completely overwhelmed by a lack of training, a lack of communication and a medical support system that was simply an LPN on duty. A third party recommended and then insisted on her removal and placement in a skilled nursing facility. That should be the gold standard for Memory Care residents. ASL have no business offering a care model that cannot possibly benefit the long term care of these medically and emotionally fragile patients.

A friend of mine stayed here for rehab after a heart attack and blood clot issues. They lied about his progress so Medicare wouldn’t extend his stay. He is back in the hospital . Thankfully out of there. Thankfully still alive.

My rating of Harmony would have been a 5 star rating, but when we were sold on coming here, we were told we would be able to transition to medicaid after a 2 year self pay and maybe a couple additional months. As we approach the 2 year marker, now they are telling us that our parent doesn't have a medicaid bed. available for her possibly wouldn't have one for up to 3 years. Has anyone else had a similar issue with Harmony Village?

In one word AWFUL. Run far away from this facility. My parent was there years ago. The food was horrible. Taste was tasteless and it looked like diarrhea. We were talked into putting him into their dementia unit promising that he would have better care. He would call for assistance and have to wait sometimes over 30 minutes. Complaints go nowhere. The workers were overworked as CARE NONE did not have adequate staffing. I eventually had to contact the state ombudsman as it got so bad.