CareOne Management

I have a friend living there the upsetting part is she has no help with taking a shower. Rooms are not cleaned well nor is the laundry. I also don’t believe they have enough activities or staff for this. They don’t do room checks either. Nor is there anything for family members to get a beverage etc. I feel like with no other facilities to compete this is what you’re left with. The staff is nice/ food is good from what I seen/ the TV room is dark the entrance is nice as well as the lobby & dining area. 8pm lobby is empty.

We picked this community because, it was the only place that would take my loved one. The communication needs to improve. The facility served a purpose for us. There is lots to say about how they communicated what they could do and what they actually did. In my view, this was a holding cell and my loved one made no progress while there - in part - because of mistakes and miscommunication on their part.

I would tell others looking into CareOne at Morris Assisted living that during our experience, it was very hard to reach anyone in the facility when my loved one was ill.

Everyone here was very nice and they tried their hardest, if we asked for things they were more than willing to help out. They sold us on the fact that they break the residents up by cognitive ability, but that was not her issue it was more behavioral. She was in level 3 and it just did not work for her because there was no one she could talk to or interact with. I think had she been in 2 it would have been a much better fit. Our biggest complaint about Harmony Village was that there was minimal communication. We lived out of town and it was very hard to get answer from anyone and they never would give updates, we always had to ask for them. Once we had to move her stuff out, they never really helped out much.

We toured CareOne and the facility looked dated, it was very expensive, and the location was not the best. Nothing was within walking distance and I thought my loved one who is more independent may feel trapped.

The tour was nice and they did a good job showing us what all they offered. For us, we were looking for a facility that focused only on Alzheimer's/dementia and this facility did not provide that.

The renovations are nice. And the staff is really very nice. The facility itself is clean, but not my loved one's room. They do decorate really well for the seasons. I feel like you have to stay on top of things though for them to happen. I love the activities director. She is such a nice woman. But there just doesn't seem to be that many activities going on. And that may be due to Covid. But I feel like there should be music playing all the time or something going on, and it's just quiet.

They give us a calendar for the activities but they do not match up with what they are actually doing at the time. My loved one is safe and that is what really counts. They lost her hearing aid and that is something that can not be replaced and other things that could be better.

This wasn't a good fit for my loved one.

The community felt more like a hospital.

I was not very impressed when I toured CareOne. When I walked in it was very loud and they had popular music from today blaring so that turned me off.

We are having a little bit of trouble with the billing department which has been frustrating. We first toured virtually, and it is a newer facility so what we were able to see it was clean and seemed modern. Over the phone when we have spoke with the staff members they have all been very pleasant and cooperative, it has been a good experience so far. Our love done due to her health is not able to give feedback over the food but we believe it to be pretty good. They do offer our loved one physical therapy, and she has now built up enough strength to not also need the wheelchair.

My loved one was only in the community and we were only able to visit three times prior to COVID. The community did their best to allow virtual visits at different times. This was difficult due to the medical condition and us not being able to see him in person. My loved one fell multiple times. I believe a couple of his falls could have been avoided, had the staff being more attentive. The residents let the staff know both times of the big falls when my loved one fell. The staff did let me know of any of the falls, but the nurses wouldn't call me until after several hours to give me an update on his condition. If you are able to visit and check in on your loved one, it would be a great community. This might have been happening before COVID. The community didn't let us know that my father hadn't been eating or drinking anything for over a week. I had to call another company to have them evaluate my loved one to hear about him not eating or drinking. I then received a call from this other company, stating to get up her quickly so you can see your loved one before he leaves. A hospital bed was ordered for my loved one and a nurse ended up refusing the hospital bed. The nurse stated this is because she didn't see the orders. Th executive vice president and I spoke. He and I spoke and made an arrangement that two family members at a time with masks on be able to see my loved one. The nurse on shift stated that she didn't see my loved one as dying and you shouldn't be here. The nurse came over to me and threatened to revoke this special arrangement, due to my family members not wearing a mask to kiss my loved one. There was no resident or staff that came down with COVID during the time my loved on was there.

I do not feel that they were engaging with my father at Harmony Village. If he was sitting there in a wheelchair, they would leave him there and he wouldn't get to participate in any of the activities. There are levels of dementia care, and each floor is locked. There was not enough staff to monitor the residents. They were also expensive for what you got. I removed my father from this facility. I would not recommend Harmony Village.

Staff is great and trying their best, the problems are in doctors who are visiting this facility, unproductive and unresponsive.... administration should be more careful in selection of the doctors. But the stuff, nurses and CNA are really great.

We called ahead to let [name removed] know we were running late and she was very gracious. She greeted us with fruit and cookies when we arrived. It was hard for my sister to conceptualize the facility since we only had room layouts and photos. My nephew and I were a little disappointed that all levels of dementia would be together I know that many families are reluctant to place someone earlier in their dementia and I think this could make the transition more difficult for my sister. We also felt that although this will be an beautiful and well planned community, it may be more than what.my sister is looking for and the fees would limit how long she could afford to stay there.

Pay attention to the fine print in the contract. When you are in a bind and need to find immediate care for a loved one you tend to gloss over the fine print. My mom went out to the hospital for 4 days in early October and then on to sub-acute care for the next 13 days before passing. When I received the final accounting I found out to my displeasure that CareOne continues to bill for general care medical supervision at 100 % for 3 days and at 50 % for another week despite being in a hospital and then in sub-acute care. They continued to bill for room and board for the first 5 days of November, despite her death on October 23. I was told that this was in the contract, but I guess I should have raised a stink back in 2015. But we were moving her from MA to NJ and needed a place that could handle her needs. We DO appreciate the care she got from wonderful nurses and aides. This is not a complaint about her care, simply the callous business practices of this corporation.

On the tour I felt my parent would not fit in. This was more cheaper but I did not like how it was set up.

I am not crazy about the place. The people who dispense the medications are not always on time. My loved one is not happy with the food as well. If it was not for the $4000 start up fee that we already paid, we would be moving.