Cardinal Senior Management

Since it’s been sold and they replaced the Executive Director, it’s gone downhill fast. The new management has turned it into a prison. There are no choices or resident rights! The rules are very strict and you can’t go against management!

Some of the staff seemed very nice. The DON however I found to be very rude and unprofessional. She was not only rude to me but to the individual who I visited as well. When she left the room the resident stated to me "she doesn't like me very much". I found the environment to be tense and unwelcoming because of her and would not recommend sending a loved one there for that reason.

The employees [removed] food from the elderly and other possession that do not belong to them. Then when returned they are not in the same condition that they left with. Facility is good but do not leave anything of value in the room that you do not want the nurses to take. When the person you love dies make sure that you have anything out of the room within two weeks of the death.

This was the ABSOLUTE WORST home for memory care !! They had inexperienced staff. Very rude to the residents and didn't care for the needs of the residents .. I went in at 2:00 am to check on mom .. I went at all hours of the day and night ... Only to find mom in the bathroom with the laundry bag between her legs being used as a adult diaper .. It was saturated in urine and feces. Her other clothes were in the closet, wet and smelled of urine . That's all I will say .. I removed my mother at 5:30am and all of her belongings ! I did NOT pay Sunrise the balance of I believe was 17,000 and they DIDNOT bother me for it if you know what I mean ... I could have sued the day lights out of that place .. But didn't because of who we are and what we believe .

this place is terrible. 18 year olds taking care of residents. no medical education besides a 2 week cna course.the director of nursing is very unorganized and spacy. She is no where to be found at nights. I think they need more staff.

This place got rave reviews and recommended by Place for Mom so I placed my parents here. Their sheets are stained and have holes. They never bothered to change sheets after my father peed the bed (they just made it). There are too few aids per resident,. It takes about an hour for an aid to show, then they took my father to the bathroom then left for 15 minutes. The nurse refused to follow doctors orders because, "That wasn't the way we were trained." I was appalled. Fellow residents are very pleasant and I will miss visiting with them at meals. I would stay far away from this place if you care about the safety of your parents, or loved one. I'm looking to moving my family ASAP. I don't know how much they pay Place For Mom to be recommended, but after seeing how my parents were being cared for I will no longer take their recommendations seriously!!!!!!!!!!