Cardinal Bay Inc

My mother in law had a large room with a patio and that was a good value for the money. The food was horrible when we first came here, but the new director turned it around and now the food has improved. One thing we did notice during our time here is that there is a lot of turnover with the staff members and management. I would recommend Carriage Inn at Katy for independent living residents, but anything past that I would not, especially not memory care.

I had recently had a tour of this community for my loved one and I have no complaints of how things went. I was really pleased with the lady that gave us our tour. She was very friendly and made sure to answer questions we had for them in detail. I was very impressed with our overall experience but they just did not have the availability that we would have needed.

I did this once and don't know what happened to it. Village on the Park took the place of a home we lived in the 10 years. Everyone has been very helpful in getting settled at the Village and most have been friendly. I guess people have to get used to me. Ha Ha. Our cottage is clean and comfortable and there was room for some of our furniture. Our pots and pans are another thing, but since we go to two or three meals per day in the dining room we've decided to throw most of them away. [Removed] are getting used to our "new home" and it will take some time but we are comfortable and have most of the conveniences our old place. I won't grade individually but I would give you a 4.8. on the grading scale. Thanks for everything. Love, [Removed]

I liked the units at this community as they did have access to the outdoors from them. I did notice while walking through that some of the lightbulbs were burned out and there were cables visible in the public areas. The person we met with was friendly, however I did get the sense that things were not taken care of.

Have only been here a short time. All seems well for now, but there is an ongoing problem with the in-house landline telephone system in that there is activity on the line when the phone is not in use and busy signals, sounds of a phone being dialed, and no dial tone occur at times when the phone is in use. My telephone service/installer has checked my phone twice, replaced phone jacks, and concurs that the problem is related to the facility's phone system.

What they could improve on would be communication!! That's our biggest complaint. Yes, we would recommend this community to other families.

They’re increasing the price again to almost $[removed] a month without any additional improvements to justify the increase. The rooms in memory care is very small. Not many male residents. Our love one is male and comfortable with male residents.

I want to give The Cambridge a 3. I was not made aware that my loved one had an injury to his elbow. Also, another person's under garments were placed into his luggage. Some how my love one lost their shoes. They only had one pair in the facility and they returned home with someone else shoes. This was for a 14 day respite stay. I'm not sure if a longer stay is the right move for my love one.

Front desk and office are great, very helpful. Not very happy with the dining room staff or the food. Housekeeping was great. For the price, the food could be better than prepackaged food. Bit more expensive for what you actually get.

There are some great people that work in assisted living and the lady in charge of activities [name removed] is amazing

Overall experience is a 3. ( Prices went up, my mom was attacked by another resident, they hold her snacks so she can't have any food in her room). Cleanliness is a 4 for the establishment but for her room is a 3 because they don't sweep her floors very often. Friendliness is a 5. Quality of care is a 2. ( I don't feel they bath my mom enough). Meals/dining is a 4. They provide accommodations to the residents but they don't provide any extras including ketchup or more tea etc. Value for Cost is a 3. I'm not sure how to evaluate a memory care unit but they are very expensive.

The last 6 months my dad lived there, the transportation bus was broken. They were unable to take residents to errands if they had walkers or wheelchair. The pool was green and not maintained. Maintenance staff was wonderful and helpful. The facility was pretty good when my dad moved in, and then they had mgmt change, and it went down hill fast. He was only there a year. Based off of our experience, I would not recommend Village on the Park at Steeplechase.

Their sales/marketing and director are great. Everything looked different when my loved one first went but the follow through hasn't been there lately. A lot of the policies I was told about are not followed. They had a wonderful activities person who worked with my loved one and some of the other less capable people one on one for a portion of the activities time. She was promoted to independent living and memory care hasn't had anyone for several months so the residents spend a lot more time just parked sitting. They should really have cameras in the common areas. I hear and see a lot of things that don't happen when the directors and other admin are passing through. I know this happens in all companies but those don't have people who are dependent on the care givers for their quality of care. They really need to hire more people who enjoy the work they do. They have some who are great. But they have a few bad ones with bad attitudes who I know have been "talked to" multiple times but are still there. I know all facilities are having trouble keeping staff numbers up.

It's the only residence I have ever been, and it's good.

When we 1st moved mom there the service and accommodations were extraordinary good. Covid hit and not sure if that is part of the issues now. Management also changed after mom moved in. Food isn’t as good as it was in the beginning also employee staff has bad attitudes and don’t seem as happy.

It seemslike a very clean community. My loved one doesn't like the food. It's more like cafeteria food, and my love done was expecting a better quality. There is not alot of options on the daily menu. Sometimes they will advertise chicken on the menu but serve beef. The food needs to improve. Other than that, they have a lot of activities, it's a nice place and my loved one is making more friends.

This community was not the right fit for my loved one and seemed to be too big. I felt like my loved one would be lost in this community and I knew it was not the right place for her.

Our family had a tour appointment and when we got there the gentlemen was accepting walk-ins first so we had to wait around 30 minutes for our tour. Once we started the tour the gentlemen was almost giving us reasons not to choose this community.