Calson Management

Atria Hillsdale is a nice place but as far as care I'm not sure they do. There has been several occasions where Mom has alerted someone to assist her to the bathroom and ends up wetting herself for their lack of response. This has been very upsetting to me. I feel that this place is for people that can do for themselves and not for someone in need of assistance.

Nickle and dime everything. A couple of times very important instructions given for the morning and not followed through, thus making us stressed. For the most part very friendly staff.

The community itself, the decor and furniture and set-up, is all very nice. The food was not too great at first, but they did improve. My loved one was in memory care, but their staffing was always way too light and the residents there needed more supervision.

The value of this place is pretty good, as far as the memory care goes. As for activities, they could use some improvement. There really aren't that many at all. The food quality could also be improved. It was pretty bad when we first chose them, but it's starting to get better. Not great though. There's really nothing that stood out about them in particular, but they are in a great location, and that was a big selling point for us!

Lots of remodeling going on. Nice apartments.

Liked Marketing Director and activities a great deal. Place was clean and residents genuinely liked it - proactively approached me and said it was "the best" place. However, lack of any type of kitchen within room probably does not make this an option.

Everyone was very nice here and I think they have a wonderful program. I certainly liked it better than Fremont Hills but it was not what I was looking for. I did not think it was a good fit for my parents.

Truewood by Merrill could work better on improving who comes and goes throughout the community because they have had to many covid outbreaks then what they should.

I thought it was depressing. I couldn’t get out of there quick enough when I came to tour. I would never recommend it. The cost was a little bit less though.

I suppose that Orchard Park is rated a 5 star if your parents are able to have assistance. Memory Care side, have all stages of Alzheimer's. My frail parent has had 2 room mates that has abused her. She is not a full blown Alzheimer patient, but has room mates that are. One, use to steal her stuff and the other one has broken my Mom arm and has pitched feces onto my mom's bed. I picked my Mom up at 9:30 a.m. and her room was a mess with feces and clothes all over and the smell was awful - when I returned Mom back at 3:30 p.m. - the room had not been touched, still smelling and a mess. This is not a nursing home, but to get into a Nursing home by Obama Care you have to have a broken hip or back that way Medicare doesn't have to pay for it long. So with a broken arm you have to learn yourself to eat with your left hand or go hungry. Even paying out lots of money - still have to be there to feed and dress her. I would take her home with me but I don't have Power of Attorney - just doing the best I can. Don't know what Captcha means. Not in my dictionary.

My loved one passed away last month, and her ring which was an heirloom went missing from her finger. Her teeth were never brushed, and I was sad to see her when the care was mediocre at best. The staff seamed to be on their phones a lot and not paying much attention.

My loved one ended up not moving in. When I went to speak to the administration about my loved one not moving in. The community promised to refund me a portion of my money, since my loved one never moved in. They were supposed to pay 80% of the first month's fee, and the community fee. I am still missing money from the community, as they still owe me and my family from this fee was $5,000 for the community fee that was already paid to them.

Although the staff was very friendly and engaging with the residents. The place felt dingy and unkept. The rooms were dark and uninviting. I just couldn't imagine leaving my mom here.

My brother and I toured Atria on April 3. We would not select it for a few reasons. One it is outside my dad's palliative care team's area (I just learned this). Two, once someone is unable to move themselves, they need to leave the facility. Finally, they are offering a 20% discount through next Jan. but they are going to be remodeling.

This one mom thought was a little decrepit. Nice people working there. They didn't have any floor level rooms with patio when we were there last.

Place looks OK from outside, a pretty spot by the water, but inside is another story. Meals are in a nice-looking dining room but the waiters are really, really slow. You'll hear most of the people eating here talking about how bad the food is, but they have no other choice of where to eat. The food looks unappetizing and isn't hot when it should be.

This is a continuation of my review. My mom is moving because it is awful. While we were talking about the move, a ' nurse' came by and said the director wanted to talk to me. I said I didn't need to talk to him. He appeared with his financial person. The 3 of them blocked my exit. They tried to intimidate us into staying. Told lies about the new place. My mom is 101 and I'm 74. I felt I couldn't leave at that moment. Don't bring anyone there. Many are leaving.

I did recommend [community removed] and since Saddle Ridge (Calson Management) has taken over, I deeply regret recommending the facility. The new management has significantly lowered the quality of care. This facility previously provided wonderful care, but since the new management took over, things have gone downhill. Unfortunately, the facility has deteriorated under new management - staffing, communication, and resident care have all suffered.

Apartment size, small. Lack of communication...actually there is none . Wouldn't recommend it to anyone.

They didn't answer their phone 90% of the time. Woke resident at 4:30 to give thyroid medication