Calson Management

I would rate each of these categories a 5+! Our family has been thrilled with the care my father-in-law has received. The Truewood team has gone above and beyond to make the transition for my father-in-law easier and have been great at communicating any concerns they have to us immediately. The staff has been so kind and personable. They quickly learned my father-in-law's name and his food likes. They make us feel welcome when we visit. The activities are varied and fun. My father-in-law enjoys the games and movies. He enjoys the Friday late afternoon social hour. They have a facility dr who treats my father-in-law onsite. They have a salon where he gets his hair cut. Though he hasn't participated yet, they have lunch outings on Wednesdays and shopping outings on Fridays. My mother-in-law passed away within a day of us moving her there (we started her on hospice in the hospital) and the Truewood staff went above and beyond during a really difficult 24 hours. They took such compassionate care of her. They fed us meals and after she passed brought in a lovely food cart. They're just really a spectacular team!

I'm very pleased with every aspect of Truewood. Mom loves the interior courtyard. It's large and beautiful with trees, flowers, benches and a nice path for walking. The staff is wonderful and the food good. There are plenty of activities during the day to keep mom busy. I couldn't have picked a better place. I'm happy and above all, mom is happy!

Everyone extremely helpful, above and beyond what was expected! Impressed by the communication between the team. Everyone knows what’s happening with resident. Extremely clean and dining room food is very good. Early contact with residents already there, all seem very happy and speak highly of the facility.

The staff is amazing and very caring. They really care about their residents and it shows. So happy to have found this place for my grandmother. She loves her home here. She has become less isolated and less depressed and in her words has made friends for the first time in a while. I am forever grateful.

My brother was here and he seemed very content. It was a long distance from me as I live in [location removed], but it ws a good experience. Although I did not really get to know anyone very well, we were happy with the whole thing.

Recently, my mother who's been at Truewood for 11 months, had a medical issue that required she be transported by ambulance to the Hospital ER. I learned of it from the Hospital's notification system. Happily, my mother was not in danger at any time and her medical issue was handled. Her care at Truewood has always been very good and we are happy with the conscientious care she receives by all staff members. On learning of this event, the 3-member Leadership Team met with me immediately to address the protocols and updates. They also provided me all written documentation of the entire event. My entire family is pleased with their quick response and willingness to meet in-person as soon at possible. All concerns were addressed and properly resolved. Thank you.

For the most part my mom is pretty happy there. She was resistant at first but began making friends. One of my former classmates mom was there for several years as well. My mom is a very picky eater and thinks that anything spicy is Italian. Perhaps have some Asian food once in a while.

My dad was previously a resident at Truewood by Merrill Clovis and the experience was great for him. They took great care of my dad. Unfortunately, we had to leave because the cost of care was raised out of his affordability and his care needs increased.

My loved one was previously a resident at Truewood by Merrill Clovis and everything about the experience was great. However, ultimately she wanted to be near family and they finally pitched in to help her with that move. She moved to a facility closer to kids.

This is a family owned and operated business and I have found the staff so professional and helpful. They supported my mother and me with a complicated out of state move after a health crisis. My mother was able to establish care with a PCP affiliated with Cornerstone within 2 weeks of arrival. I can't say enough good things about the care they have given my mother.

The staff were very friendly and curious. The menu is fantastic and they have alternative food for you. I would recommend a friend to Truewood they have the most value for the money.

The facility is beautiful. [name removed] lives in a studio apartment with a beautiful view. Staff is excellent, food is more than acceptable. Many activities to choose from. Maintenance requests take a little while for response but not a problem yet. The overall feel of Lake park was outstanding. Also, residents seemed very friendly and engaged in the community.

All are a 5 except food. Quality of food has been going down and my mom and others are not happy. We also got hit with a a $700 increase the first of the year. The staff is great and my mom loves it there, other than the food. Mom is in a studio apartment and we have managed to fit a lot in. She is very comfortable

We had a very positive and helpful experience. They were always available to answer any questions. They were encouraging and affirming. They would check in with us to see how we were doing. They would give immediate response when we needed anything.

I would highly recommend Pacifica. The staff is great. They all care for my mom very much and take exceptional care of her. She's very happy there.

My mother is a resident at Truewood by Merrill Clovis and the experience has been great. My mother really enjoys the food. The staff is very caring and friendly, and they are always cleaning. They send texts about important info, also. Most importantly, my mother has not declined mentally or physically in over a year since she has been there. As for the activities, [name removed] keeps the residents busy and he does activities with them to stimulate their minds, but my mom doesn't always participate.

My husband is there a lot more than I am, he says the food is good actually, and agrees with my other ratings. It is a good value place. My mother in law did have one staff person in the past that wasn't friendly but that person is not there now. I like the location and that people can possibly have a pet. The care is probably on par with other places but we don't have anything to compare it to.

During our toughest times in suddenly trying to find care for our mom, [name removed], very quickly showed us a great option here at Pacifica. She made us comfortable and delivered stress in the process. The entire staff has been so supportive.

Everything is wonderful. The staff is fantastic I would recommend the facility, but as with any of these situations communication is up to the patient's peeps pretty much these folks are busy and it's a hard industry as you know, but they've really been fantastic friendly, fun, understanding, etc.

We can't express enough our thanks for the ever present hospitality and just overall welcome feeling we have with Farmstead. This is a big step for our Mom and we, her family, are feeling received as though we are a part of the Farmstead Family. Every little "new home" bump in the road taken head on and solved quickly . The dining experience is awesome, the care giving, housekeeping , and maintenace team equally awesome, and the management makes it all go pretty smoothly!!