Calson Management

Very, very nice place, very, very nice apartments, very, very nice staff for the most part... Shockingly disappointing is the deterioration in the quality of food the residents are served...it is sad to hear residents say they want to move elsewhere because they are not getting the quality meals a [amount removed] monthly charge should warrant... It hasn't always been like this but the fall-off in quality has been dramatic over the past year...

The friendliness of staff and timeliness of responding is excellent. They treat the family of residents like family. I'm judging the food on my likes and I like mexicano food as does my mom, when she's doing well.

The facility is amazing location spectacular views 1 block from lake Merritt good transportation for local shopping facility is clean and well maintained Meals and mostly good some not so much the residents are nice and friendly. Maintenance issues can arise it is a very old historic building. The rooms are large and comfy. Views amazing worth looking at Not your average independent living community way nicer

Generally speaking, the staff is very good! There is an employee that I'm keeping an eye on as she seems impatient with residents in the memory care area. Our family has 3 people that visit during the week and we are all aware of this. Housekeeping is good I guess, however, we clean my mom's room when we are there. There was an odor in my mom's room last week that we couldn't figure out where it was coming from, but I think it's resolved now. As far as communication goes, I think it's fine. We keep a binder on my mom's dresser and we each make notes as to how our visits go and some of the care takers also write in it! The move in process went smoothly! Most of the meals look good and my mom has gained weight being there! There are a lot of activities that keep them busy on a daily basis! My suggestions would be that I would like to see them wipe chairs and tables down more often and thoroughly. They don't always feel clean and with elderly, the seats can be soiled with out anyone knowing. I would and have recommended The Lodge to other family and friends!

The communication between the floor manager and the families need to be much more. They need to be better with laundry service, have lost many pairs of brand new pants and shirts. They keep her bedroom door open all day long, and at least one of the clients comes into my aunts room and lays on her bed!!! Few more things. Don't get a fuzzy feeling from [name removed] the ED. Beautiful facility, good food.

The Lodge at Piner Road is a beautiful, thoughtfully designed new construction facility with exceptional care. My mom was the first assisted living resident, and is happy to be living in a courtside studio. Staff has been welcoming, patient, kind and attentive, meals are fresh and well balanced, and activities are fun and inviting. I would definitely recommend this facility to others looking, I wouldn't have left my mom here if I felt otherwise!

I have found Carmel to be a very comfortable, friendly and helpful facility. It is very clean, the staff and management treat residents with respect and show a sincere interest in each resident. The food is plentiful and tasty with a sufficient variety of choices, although it is kosher. There are a variety of activities offered daily on site, including arts and crafts, concerts by professional musicians, and discussion groups.

That the place is under new management and has a big upside potential for resuming services and activities that once made it a great place to live. The Community Fee isn't huge, which makes the barrier to entry relatively low and the loss, if one decides to move in a year, minor.

The lodge at glen coved was nice but rooms were smaller. My loved one wanted their big furniture.

The care was very good. They had excellent activities. They took good care of my loved one. They did everything to get, the residents to socialize with other people. Overall, the staff was very friendly and loving.

This community was memory care and my loved one did not need this at the time.

I would recommend the community to others to for their loved ones. The staff try hard to assist the family and the residents. My loved one doesn't like the taste of the food. The staff seem to be friendly.

I would tell others that I think they have a lot of rules that make it difficult for family to visit, they go above and beyond and I think it is a little too much.

We let the community know about my loved one's dietary restrictions, and they haven't been able to accommodate these requests consistently. If your loved one doesn't have any restrictions, and is able to eat anything the community serves, the food would probably be a rating of a 5. The staff are very friendly, and helpful. They are a little understaffed sometimes. The community is very clean and new. Their COVID protocols are excellent and it is impressive with no outbreaks. The activities director is amazing! She is warm and incredibly peppy. Due to this my loved one has gotten involved in the activities offered, instead of staying in their room. My loved one is enjoying the social connections and friends they've made, and this has increased their happiness and reduced the anxiety and stress they can feel.

We chose Orchard Park because of the size of the apartment, they are really nice size. They are really good with communication and keep us up to date over email. The activities that are offered here are great. The food could really use improvement, the taste isn't great and they do not have a good variety on the menu. Overall, I would recommend to others looking.

It seems like it would meet every need for an assisted living situation. They have a kitchen in the activity area for residents who want to do real cooking. All showers have no threshold entries. It's nice that personal laundry is included.

It looks like a good place and if you don't have any medical conditions it might be good. It was misrepresented to me that they would be able to do more for my husband than they could. The food is ok and the rooms were adequate. If you need basic care I would recommend it.

Very nice staff, worked well with considering COVID. Communication with us greatly appreciated.

I appreciate everything the staff does for my mom. Thank you Pacifica.

We are very happy with this community. We did our research and visited several other communities and we chose Cornerstone because when we walked in my mom fell in love with it. It was beautiful and clean. She is very happy there. She likes the good and never complains about it. The communication is great. They call me to let me know what's going on and really care and their residents. Since the corona virus, they set up a plexiglass safe area on the patio for families and residents to safely visit . I would recommend this community to other families.