Calson Management

Facility is nice and brand new and others always comment on it when they come through here. For the most part the staff is nice they have some good caregivers and some bad caregivers. The training leads a lot to be desired for them. The present executive director seems to be rather approachable. I've gone to him with a lot of concerns and he does his best I think to take care of them.

For us, there were certain individuals in the community that were especially inclusive and welcoming. My mother is Chinese and the Chinese community there made her feel more welcome.

I'll rate everything at a 3. It was my brother that lived at Truewood. He was only 69 years old and felt like he was in prison. He actually improved while he was there probably because he wanted to get out. but the care he received was intrusive. It was intrusive for him. It might not have been for others.

I wish I could rate this higher as Lake Park used to be a fuller service facility and is now just feels like a Room & Board facility. I get that it needed some updating under the new mgmt, but it feels rather cheap. We picked it because it was affordable and could improve the social interaction over the isolation of living alone.

I would tell others to make more than 1 visit, come during a meal time. Called late evening and no one to answer phone. Some staff said short handed, management said they were fully staffed. Just something a little off putting to us. Couldn't put our finger on it. Don't think it is bad just didn't work for us.

We had several communication issues during our loved ones stay here. We live out of state and that was something that was very important to us. In general my impression was that they were understaffed so their service level really dropped off once we moved in.

The community had really good activities for residence. The staff is very good and so is management But when we left some of her items were missing. Rooms sizes were good she was in a double room. The food was good when I had a chance to eat with her. I would recommend this community.

The community itself, the decor and furniture and set-up, is all very nice. The food was not too great at first, but they did improve. My loved one was in memory care, but their staffing was always way too light and the residents there needed more supervision.

Lots of remodeling going on. Nice apartments.

Truewood by Merrill could work better on improving who comes and goes throughout the community because they have had to many covid outbreaks then what they should.

I suppose that Orchard Park is rated a 5 star if your parents are able to have assistance. Memory Care side, have all stages of Alzheimer's. My frail parent has had 2 room mates that has abused her. She is not a full blown Alzheimer patient, but has room mates that are. One, use to steal her stuff and the other one has broken my Mom arm and has pitched feces onto my mom's bed. I picked my Mom up at 9:30 a.m. and her room was a mess with feces and clothes all over and the smell was awful - when I returned Mom back at 3:30 p.m. - the room had not been touched, still smelling and a mess. This is not a nursing home, but to get into a Nursing home by Obama Care you have to have a broken hip or back that way Medicare doesn't have to pay for it long. So with a broken arm you have to learn yourself to eat with your left hand or go hungry. Even paying out lots of money - still have to be there to feed and dress her. I would take her home with me but I don't have Power of Attorney - just doing the best I can. Don't know what Captcha means. Not in my dictionary.

I did recommend [community removed] and since Saddle Ridge (Calson Management) has taken over, I deeply regret recommending the facility. The new management has significantly lowered the quality of care. This facility previously provided wonderful care, but since the new management took over, things have gone downhill. Unfortunately, the facility has deteriorated under new management - staffing, communication, and resident care have all suffered.

Apartment size, small. Lack of communication...actually there is none . Wouldn't recommend it to anyone.

They didn't answer their phone 90% of the time. Woke resident at 4:30 to give thyroid medication

My mother has been at cornerstone for sometime & has gotten to know each of the caregivers on a deeper level. These caregivers are UNDERPAID for all the work they put into this company which would explain the mediocre care they provide to their residents. I hope they one day get the pay they deserve it explains why they can never keep staff.

I moved my mom to Silver Oaks to have her closer to me, expecting the same high-quality care she had previously received for four years. However, my experience has been deeply disappointing. During her stay, she suffered multiple serious UTIs, had recurring unexplained bruises, contracted COVID-19 twice, and experienced several bouts of the flu, all of which contributed to a decline in her health. These issues led to complaints from the staff about her behavior. Tragically, a severe UTI hospitalized her, filled with extensive bacteria, which doctors attributed to poor hygiene practices at Silver Oaks. She never returned to the facility.

Since the trinity didn't test [name removed] when he had symptoms of covid he wasn't given any medication to treat it. They eventually did test him but not till 2 weeks later. By then the results were negative. So with getting no care/ medication for covid [name removed] passed away. Prior to leaving the Trinity I took [name removed] to the doctor they did blood work and his sodium levels were so low because of the covid that they had to give him sodium pills. He also had pneumonia at that time. He continued to have respiratory issues. But because of the lack of treatment at the time he had covid he was not able to recover fully and passed away. This place needs to lose their license. On one of my visits his roommate was in the TV room crawling around on the floor with just a diaper on. The staff was standing 20 ft away doing nothing about it. I was there for about 45 minutes and they never did attempt to put clothes on him. Like I already said this place needs to be shut down. It's absolutely terrible their lack of care. According to [name removed] one of the male caregivers was handling him roughly and [name removed] threatened to knock his block off. [name removed] then said the man told him if he did he would hit him back. This is no way to treat seniors with dementia. Well that's about it.

My mother-in-law enjoyed Lake Park for many years until the recent purchase of it by Pacifica. After the purchase, the internal communication and quality of services declined rapidly, including decreased security (random people entering the building and apartments), and regularly running out of food, which is so awful! My MIL decided to leave, as have other long-term residents. Now, Pacifica refuses to return these residents' deposits in a flagrant breach of contract and won't respond to any inquiries. Out of necessity, we now have to explore legal avenues to get back the money my 85-year old MIL is owed and needs for living expenses. It's unclear what the new owners do care about, but it's obviously not the seniors they are supposed to be serving. It is a tragic and deplorable situation.

My mother was there over 3 years until the Ollie woman became manager than everything went to hell, my mother 100 years old on hospice and I had to move her to another place middle of the month, imagine how bad silver oaks is

Depressing and like a prison with a retractable roof.