Bridge Senior Living

My loved one described the community as "horrible" and I would agree. My loved one observed roaches in the building. Another time she reported that she was left on the toilet for a very long time. As far as activiites; they offer music but nothing mentally stimulating. Some of the staff were very kind; others very mean. I would absolutely NOT recommend this place to anyone!

This community is beautiful on the outside, but the inside is a whole different story. Management does nothing, they say things will get better but they don't. The staff is always changing, they can't keep the same caregivers as their overworked and run short. Corporate doesn't care. It's not a bad place to live if you can 100% do everything on your own and plan to clean your own apartment as housekeeping doesn't stay here either.

We had Mom in both the assisted living and memory care at the Enclave. During that time we experienced a range of issues, from poor housekeeping to inconsistent care of my Mom. Garbage overflowing, trays of food left in her room for days, sheets not changed weekly, were just some of the issues we experienced. Mom was found more than once with feces on her clothing. Although we paid extra for more care for Mom, she was still found most days without her hearing aids on, and not wearing her call pendant. I believe the Enclave at Newell Creek suffers from understaffing and poorly trained management.

My mom lived in both Newell Creek's assisted living and memory care units. My family and I had problems from the start, ranging from overflowing trash, laundry not done and bedsheets not changed, to serious issues with my mom's personal care. These issues included her being left in clothing dirty with feces and urine for extended periods of time and employees incorrectly reporting her as having attended activities - even on the day before she died when she spent the day in bed in her room, with me at her side. Management and administration were unwilling/unable to fix the issues with my mom's care. Mgmt/admin were seemingly unwilling/unable to adequately supervise staff, and completely ignored my specific requests for care plans that addressed the care issues we were having. While some Newell Creek employees seemed to genuinely care about the residents, other Newell Creek employees were among the most uncaring and callous people I have ever met.

They did not clean the rooms. They routinely let her run out of toilet paper, clothes were lost. There were no activities although the showed us daily calendars of activities prior to signing up. They expected people in memory care to advocate for themselves. It was bad.

My aunt is a current resident, and they haven’t been feeding her breakfast and lunch. They told me that she is not on the list to get those meals. I didn’t know that it was OK to withhold food from people. She is supposed to be checked on and moved every two hours, but they don’t check on her, let alone move her. She fell a couple weeks ago, and nobody knew how long she was on the floor, because she wasn’t checked on for three hours. She recently was hospitalized for a UTI, because nobody checks her depends. Do not send your relative here, if you love them and care about them. They WILL NOT be properly cared for.

We knew right away this was not the place for our loved one. We walked in and had a scheduled tour, but no one was at the front. We walked around the facility and no one stopped to ask us what we were doing. That is a safety issue. When I stopped a staff member, they were not professional or personable. We made sure to go on a weekend when there was no management there to see what it was like. We walked out within 5 minutes of being there.

We were about to move in, filling out paper work and just needed to sign but then they stopped communicating with us when we had a crisis - they made the whole thing worse. They were not willing to take my loved one after this crisis and did not tell us for 8 days, they made it so much harder on us. They left us in the middle of this crisis with no place to go. They advertise excellence but deliver garbage.

We ended up moving my loved one out of the community after a short stay. My loved one fell in the community within the first few days. The community didn't communicate with the family that our loved one fell and had to be taken to the hospital. The hospital actually had to call me to inform us. The family would communicate concerns and care issues we wanted the community to work on such as making sure to keep our loved one hydrated. This wasn't happening for our loved one by the staff. The community was keeping the residents out of their rooms and in with other residents in common areas. The family was told that the community would allow our loved one to be in their room to feel more comfortable in the community. They weren't willing to accommodate the food requests for the residents, even though they promised the family they would. We never saw activities being done with the residents.

They were short staffed and therefore could not handle the memory care residents and unfortunately our loved one got the brunt of it

Management only cares about themselves and not for staff, they dont respect the staff or the residents......there way of showing appreciation is buying pizza.....please dont take your loved ones to this community.

Went to visit my aunt who has dementia at about 12:45 today. Was still in bed from last night. The room smelled horrible from she and her bed being soaked with urine. Had not been fed all day either since she wasn't gotten up. Place looks very nice but level of care is atrocious. So sad. Our elderly loved ones deserve so much better

not impressed

Don’t know why I waited this long to write this. My husband has been at The Enclave for six months-from the beginning until now there have been nothing but mistakes and less than adequate care, especially since moving to memory care. Have spoken in person and my phone many times to management about problems and was always told it would be taken care of-never was. Three management people at the facility-two have left-one position 2 people left. Inadequate staff, inadequate care. My husband is in final stage of living and I am sooo very sorry I placed him there. Please do not send your love ones there. Showers not given, oral care not given even offering if liquids are not provided. Many many other things just wrong about this place.

The lack of communication at this facility is absolutely ridiculous. There is no one ever available to assist you. You have to wait between 10 to 15 minutes to find someone who works there to let you back onto the elevator to leave. My friend never has anything to drink in her room. They dont help with bathing or care of any kind. They would have to be called numerous times for someone to return a phone call. The nurse named [name removed] has the worse bedside manor I've ever seen. She is clearly burnt out and has no empathy toward the residents in her care. It's absolutely sad the amount you are charging compared to the care you are giving .

Woodbridge Place was not perfect but the staff really loved and cared for my mother and all the residents as if they were their own. These past 4 months have been horrible. Woodbridge has had two Executive Directors since the previous one left early this year and both have been horrible. The staff is working short and our loved ones is not being cared for as they should... showers are not being completed due to the lack of staff, medications are not be giving on time and the rooms are a mess. I walked into the memory care unit and found one care staff on several visits which is unexpectable. Who ever is overseeing this community needs to be fired. Not only that , all the previous managers left because they couldn't sit back and watch what was happening to this place. I will say the previous managers was kind and loving. You used to get a warm and happy feeling when you walked in the door its been awful. I will be moving my loved out of Woodbridge Place next month!

Heritage Place appears to be nice It's all a facsade Cock roach infested rooms.. When updates are made they paint fresh paint over water damaged walls. The young ladys at the desk are super nice but have to put up with so many complaints due to poor choices made by the higher staff Seniors should be respected its not happening here But most importantly the disrespect by the head Administrator to the seniors that live in the facility It's a shame

For a place that has 105-122 capacity, the are not bringing in many new residents. Not many visitors to participate in activities. If you do place your loved one here, you must check on them ALOT!!!! The building is nice, but there were constant problems with the Executive Director regarding issues of communication and accountability. We had to file a complaint with the Center For Aging and the Pa Attorney General's Office. If you look at their Facebook page, it's the same people in every picture. They have potential but based on a family member's stay there, I would never recommend them unless the Terrace was in a family's price range....

Pertaining to monthly payments. Pay by check. Do not allow automatic monthly withdrawals. I don't think they are trustworthy with your loved ones money.

Have your eyes wide open, I feel the community is misleading and their heart is not in the right place. The community does not want to help when you move in. I would not recommend this community to others.