Bridge Senior Living

Selection of activities are disappointing. Most members don't participate. Often activities are canceled. Doesn't seem to be much resident interaction among themselves. Seems to be a high turnover of staff. The laundry is great with no issues. The cleaning of the rooms is not on a regular schedule. Sometimes the rooms seem to not have been cleaned in over a week. Often the dining room is short staffed, they seem to run out of certain menu items frequently.

The facility itself is very nice, it is beautiful and clean and he really likes the food. They are using a lot of temporary agencies, that makes up about 50% of the staff. They do not know any of my husbands needs and they do not even know who I am when I am there everyday. They have lost so many items of ours and people have stolen food out of his room. We were told the rent would only go up a certain percentage and it went up above that percentage too so I felt I was lied to. The billing department has been awful and does not respond. I am very unhappy right now and I would not recommend them to others.

We really liked the physical attributes of the community, the apartments themselves are very nice and the location is a big plus. The challenges however right now is their on boarding welcoming process is in need of an overhaul and improvement. The food has gone down hill quite a bit but we do know they are working on it. We also wish they would do a little bit better of a job with activities.

Food fantastic ,travel arrangements for drs appointment and rehab clinics outstanding. Room services a poor follow up and a multitude of maintenance problems

The facility itself is very nice. They have very little for the seniors there to do . It tends to be a very boring place. Mom ended up getting sepsis and was seriously ill by the time I was notified. Nursing director doesn't return calls. Seems like they are understaffed or possibly just neglectful. The look of the facility is very nice. Food was good. Just nothing to do there that is interesting for residents.

Let me say our family looked at 10 other Asst. Living before choosing what we thought was the "Best" of what we had in our area. Both of our Parents moved into a nice 2BR Apt. We were told Mom qualified for Memory Care area, but Dad just needed help with Med schedules, Meals etc. Within 3 weeks we got a call that Dad had eloped from the facility. They had them both over in Memory Care and we would need to come move their bed and clothes immediately b/c they could no longer stay in Asst. Living area. They gave us another 24 hours to remove all the other belongings from the apartment that would not or could not go into Memory Care Room. Dad quickly declined and passed within 4 months ! Since Dad was helping Mom with many of her day to day needs. (2 months later) Mom now required more care, we were urged to look into a sitter. When Mom fell in their common area & was sent to ER. I received a call saying she could not come back without a 24 hour sitter. So we stayed the night with her, within 2 days they were handing us a Care Level Increase of $997. So apparently they charge for your loved one needing more hands on care plus make you provide that care with a private sitter in addition to their Monthly charges.. of over $6000. .Once we told them we were looking to move Mom they backed off 24 hour sitters and said 12 hr would work. We moved our Mom to another facility. I will also state that Mom had some wonderful Caregivers at this facility. They do hire good caregivers. Just be aware if you think your loved one will be allowed to "Age Out" in place..as they kept telling us during the sales tour. We found they would have to be on Hospice Care or have a Private sitter. FYI: Sitters are $16 -$18 per hour. So now our still grieving , Alz/Dementia Mom is having to adjust to a new Facility. Breaks our hearts things worked out like this.

My mother has been a resident for 5 weeks and is not happy. The facility is very short staffed. The wait time for meals in the dining room is quite long, although they have recently hired one more person. My mother has not had anything positive to say about the food. It's seldom more than lukewarm/tepid and she has waited up to 40 minutes for a sandwich from the "always available" menu. Her unit has never been cleaned by housekeeping on her scheduled day, again due to staffing difficulties. Several times she or I have had to seek out a housekeeper to find out when or if her unit will be cleaned. I have had to track down her laundry (one load of sheets, towels included in price) due to it not being returned and emptied the trash more than once because housekeeping did not show up. None of the services promised have been delivered without intervention from me or my mother. Chef prepared meals? Yuck. Weekly housekeeping? Sporadic at best. Laundry? You're better off doing it yourself. My mother and I are very disappointed. We had high expectations and to this point, nothing has been delivered as promised. The Estates really needs to get their staffing levels up to the point they can deliver what is promised in the sales pitch. We are looking at other options ASAP.

There are a lot of complaints on the diningroom food and service

Arbor terrace has lots of activities on its calendar. My mom mostly watched tv. She did some activities but she was not engaged. Most days she had breakfast from around 9 until 11. They would wake her up around 6 am, get her dressed and then put her back to bed. She had a very small shared room. Her walker did not fit in the bathroom. It was pretty cramped for someone who needs help using the bathroom. The staff were nice and friendly, but I felt that it was quite understaffed. I found it to be depressing. The management was a little agressive with me when I complained. The food service guy was helpful. The quality of food was low. No bananas in the entire building when I asked for one. There was no milk on the entire memory unit side. The dining room where she ate was cramped and dingy.

The Grande has been disappointing in many ways. The care in Lilac Trace which is the memory care unit is not sufficient. Our mother is rarely given a shower nor does anyone help her at bedtime or in the morning with getting dressed. She usually wears the same clothes for days or longer. If she has an accident in her room or bathroom it can take days before it is cleaned up. Therefore leaving fesses on the floor and on her chair, bedding, etc. We were told that an aid would check on the residents every two hours. The only time an aid or nurse comes into her studio is when it is mealtime or to distribute her medicine. No one checks on her after the evening meds are dispensed. We have installed a camera which has given us a little peace of mind. You will start paying as soon as you sign the contract so don’t sign until the you move in. Your deposit check will not be returned but used for the days before you move in. It is pretty, food is good, there are a few good staff members.

They did not do laundry as often as they promised. My loved one dropped food on floor while eating and a day later it was still there. My loved one sat in a wet diaper. My loved one also laid on a bed with no sheets. Had we not lived close and checked often, God only knows the conditions. Sorry to say we would not recommend

The memory care unit is very understaffed and they have a fake calendar of activities on the wall. The residents are put in front of the tv for several hours a day. The short time that they do have activities, the person running them is great, she is just not there for long enough. The residents are bored and act out due to this. All complaints fall on deaf ears, even when sent to corporate. The furniture is old, some broken and smells like urine, carpets need to be replaced. I would not recommend, and have moved my loved one out.

I would probably say to check out other places first.There's definitely not enough Staff.

Improvement areas are responsiveness and care employee attitudes. There is zero clinical backup during the night to assess when urgent needs to escalate care arise. Patients should not have to writhe in pain during the night and have to call family in the morning, who then have to call an ambulance.

My loved one was previously a resident at The Grande at Laumeier Park and overall, our experience with this facility was very poor. Based on our experience, I would not recommend this facility to others.

I liked the staff( not admin) and no , I would not recommend. I would tell a friend, not to put their loved one there. They need to improve on, staffing, and communication between administrators and staff. I could never find the nurse on duty or get ahold of them.

Whenever my mother was ill the staff didn't or couldn't handle her illness. Tests were continually delayed and treatments (meds) were delayed. Also, I found it almost impossible to speak with someone about Mom when I needed them. My calls were not returned. Her apartment was cleaned about every three weeks instead of the weekly cleaning promised. The common areas were very nice. Based off of our experience, I would not recommend them. They were fine when they were the [removed], but the new group just couldn't get their act together. Unfortunately, I attributed some of mom's declined to their lack of attention to her when she got ill.

Very nice facility itself. If you choose it don't expect good service and don't let them manage your medication.The facility was very nice. But he had lots of problems with staff management and his medication service prompting him to nit tho it it was worth the expense so he moved. He did enjoy the attention to veterans and he did say the residents there were great. But several had the same experience as him.

These numbers are based on my experience with Terrace of Chestnut Hill. My mother's feet were so swollen for over a month where she couldn't put a shoe on also, she was never seen by a podiatrist in the almost 4 months that she was there her toenails are like claws. Also I saw a patient fall and the staff just picked the patient up off of the floor and put her back in the chair. Never wrote an incident report.

He fell out of bed when he was here. I took him here and told them I was bringing my loved one with no bed sores and appreciate if they would turn him while I was gone. the aid put him too much to one side and he fell on the floor. He was paraplegic and he was left on the floor. They said because he was in a home like bed he couldn't have bed rails up which meant restraints. I did not think that was very fair. They asked what hospital to take him to if needed and they took him somewhere else I did not have on file. I gave them plenty of medicine while I was gone and they went and bought a bunch of other medicines and then charged me for it. I would not recommend them to others looking.